Bristol Square Apartments

To Whom It May Concern, Previous Resident moved into Bristol Square Apartments on 08/26/2014. At that time the carpet in her apartment was new and had been installed on on
07/29/at the cost of $including labor. At the time of the previous resident's move-out on 08/31/2016, it was found that the carpet was found to be in very poor condition and it was inspected by *** Carpet Cleaning, Inc, which is the contracted company that Bristol Square Apartments uses for their carpet cleaning & repairs( See attached letter)It was advised that the damage was too severe and that it was not cost effective to make repairs to the carpet and it needed to be replaced. Carpet is pro-rated over months. The original install price was $divided over months at the cost of $per month with months remaining on the life of the carpet, for a total of $due. There were also additional charges for cleaning, blind replacement and light bulb replacement. (Please see the attached Move Out Inspection Report). Copies of the original installation bills for the carpet, labor for installation of the carpet, the move-out inspection report, *** Carpet Cleaning letter and copies of the letter to the previous resident are being faxed. We feel that the charges are valid and do not warrant adjustments as the carpet should have not needed to have been replaced after just years. Neglect on part of a tenant and failure to maintain the carpet in proper manner resulted in her being charged for the carpet. Any further questions, please free to contact me. Sincerely,Lori C***Property Manager Bristol Square Apartments317-894-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The apartments gave any option to dispute the charges but only to have it reviewed by the carepet place that they have been contracted with for years. There's nothing in place at the business to have it reviewed by someone other than the person who completed the move out inspection. How is this helping the tenant if there are pictures and videos advising the finding is  incorrect and they are working together to receive new carpet from my benefit. [redacted] carpet states online the do carpet patching,  stain and odor removal, and a lot of other things. Nothing stating they tried that.  The carpet company can replace carpet everytime someone moves out and say it's something that it's not because the apartments won't give the tenant any way to dispute the charges.  This process that Bristol square has in place is only to benefit the apartments. 
Regards,
[redacted]

September 30, 2016     [redacted]       Dear Ms. [redacted],     Please find enclosed, a letter from our contracted carpet cleaning company and the original bills from the date of installation for the carpet and bill for labor of the installation from the cwpet of your apartment.   Carpet wear is prorated over 60 months.  
I do not have the new bills for the new carpet as we have not yet completed the work on the apartment,           Sincerely,       Lori C[redacted] Property Mnnager Bristol Square Apartments