About a week ago my electricity was shut off because I was told that we owed a bill for $59.00. So instead of waiting one day to let my husband and I pay the bill plus we were going to pay ahead our electricity was shut off on a Sunday morning. The lady from customer service Diane Smith enrolled us in a program that was supposed to save us money, Instead the program she enrolled us in you have to pay every week instead of our regular monthly payment. She never told us anything about that. And my husband just gets Social security and by the time we pay hook up fees and to have the power restored we will be paying $400.00, plus she said if we switched back to regular payments we have to pay $935.00. So by paying allof this we won't have money left to buy food. Bristol Tennessee Essential Services and their employees are a bunch of greedy people who don't care about anyone all they care about is taking money from people who are on a limited income. I would not recommend this company to anyone. And even though I put one star for review. My review of this company is 0.
When I moved back to Bristol last year I was told I would have to pay a VERY hefty deposit or get a guarantor to sign for me, so my mother signed for me at the timeShe passed away in middle February and it sure didn't take BTES long to send me a later stating that I would need to pay the deposit, obtain another guarantor, or have services disconnectedThis company has a monopoly on services offered in this area so what choice does a person have? I know this is one customer that will be moving back to Washington County, TN as soon as possible
I got the basic cable package the channels freeze up the picture quality is no good I've had it about 3 weeks and the are charging me $500.00 to turn it off rip off
unanswered calls, horrible workmanship, filthy language by staff and owner, damage to property, dishonesty. Spoke with other buyers in my area and they had horror stories. The factory had to send reps to my home. After they saw the product they made Kennys Homes come back and fix it right. The factory reps shook their heads in dismay. Said they had received numerous complaints on this dealer and he may possibly be stopped from selling their product, F Rating with the Revdex.com, Run as fast you can from these people. Learn from our mistake and go a reputable dealer to buy your home.
My neighbor, our landlords, and I have spent approximately 2 & 1/2 weeks trying to remedy an error in assigned meter numbers. Our landlords were prompt in verifying that the meters assigned on our bills were incorrect. While attempting to have this remedied with BTES, it was not uncommon to be interrupted while explaining the situation, there seemed to be a lack of communication throughout the department of our information concerning the progress of the situation, and we have been given mixed information of what is the correct protocol in which to fix the problem. For example: The landlords and I were told that paperwork would have to be filed to have the apartment numbers reassigned. My neighbor and I were also told on a different occasion with BTES that we would have to sign paperwork to have the meter numbers reassigned to the proper apartments, but we would be listed with our current addresses instead. My neighbor and I were told that it would be acceptable to fax a copy of our leases along with notes of what needed to be changed. When faxing the information the machine verified that the fax was successfully sent. When calling BTES to verify that the information was corrected it was discovered that they had no indication that the fax had been received. The employee then began to argue that BTES had the correct listings according to their records. She also had notes to verify that the landlords had contacted the company to have the assignment information fixed. There was no indication that a change had been made however. She continued to insist that there was no need to change any of the information. She also insisted that the apartments and their meters would have to be checked by our landlords and one of their electricians before anything would be changed. This has been one of the most difficult companies to work with. These experiences indicate BTES has pitiful organization, poor phone etiquette, and a general lack of concern for the satisfaction of their customers.
When I moved back to Bristol last year I was told I would have to pay a VERY hefty deposit or get a guarantor to sign for me, so my mother signed for me at the timeShe passed away in middle February and it sure didn't take BTES long to send me a later stating that I would need to pay the deposit, obtain another guarantor, or have services disconnectedThis company has a monopoly on services offered in this area so what choice does a person have? I know this is one customer that will be moving back to Washington County, TN as soon as possible
I got the basic cable package the channels freeze up the picture quality is no good I've had it about 3 weeks and the are charging me $500.00 to turn it off rip off
unanswered calls, horrible workmanship, filthy language by staff and owner, damage to property, dishonesty. Spoke with other buyers in my area and they had horror stories. The factory had to send reps to my home. After they saw the product they made Kennys Homes come back and fix it right. The factory reps shook their heads in dismay. Said they had received numerous complaints on this dealer and he may possibly be stopped from selling their product, F Rating with the Revdex.com, Run as fast you can from these people. Learn from our mistake and go a reputable dealer to buy your home.
My neighbor, our landlords, and I have spent approximately 2 & 1/2 weeks trying to remedy an error in assigned meter numbers. Our landlords were prompt in verifying that the meters assigned on our bills were incorrect. While attempting to have this remedied with BTES, it was not uncommon to be interrupted while explaining the situation, there seemed to be a lack of communication throughout the department of our information concerning the progress of the situation, and we have been given mixed information of what is the correct protocol in which to fix the problem. For example: The landlords and I were told that paperwork would have to be filed to have the apartment numbers reassigned. My neighbor and I were also told on a different occasion with BTES that we would have to sign paperwork to have the meter numbers reassigned to the proper apartments, but we would be listed with our current addresses instead. My neighbor and I were told that it would be acceptable to fax a copy of our leases along with notes of what needed to be changed. When faxing the information the machine verified that the fax was successfully sent. When calling BTES to verify that the information was corrected it was discovered that they had no indication that the fax had been received. The employee then began to argue that BTES had the correct listings according to their records. She also had notes to verify that the landlords had contacted the company to have the assignment information fixed. There was no indication that a change had been made however. She continued to insist that there was no need to change any of the information. She also insisted that the apartments and their meters would have to be checked by our landlords and one of their electricians before anything would be changed. This has been one of the most difficult companies to work with. These experiences indicate BTES has pitiful organization, poor phone etiquette, and a general lack of concern for the satisfaction of their customers.