Thank you for bringing your concern to our attention I understand that you did ask us to diagnose a "noise" in your vehicle several days after taking delivery Our Service Department personnel inspected and test drove your vehicle and determined that any noises seemed very insignificant, not safety related, and consistent with a vehicle over 100,miles.Our General Sales Manager, [redacted] , spoke with you and assured you that we would make a record of your concern and if the condition worsened within a reasonable period of time that the dealership would take appropriate action at that time Massachusetts law provides a day, 1,mile warranty for a vehicle purchase such as yours As a gesture of good faith and fair dealing, we will extend the warranty expiration for your vehicle to days or 2,miles from date of purchase for any repairs that would be related to your documented concern[redacted] ***General ManagerBristol Toyota
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I also stated earlier, I suggested a remote starter as equivalent compensation under the, obviously very mistaken, notion that I would be getting something equivalent to the OEM unitWhen we learned the very next day that that would not be the case, we requested compensation for the same dollar amount as what Bristol Toyota claimed was the "value" of their remote starter prior to any work being performed and prior to the installation even being scheduledBristol Toyota refused to do anything else for compensation, just as they are doing nowTheir claim that they would have "taken the care back and issued a full refund" even though they refused a $refund, is completely absurdI'm very sorry that Bristol Toyota is so busy listing hundreds of cars that they can not be bothered to confirm their information is correctAs mentioned earlier, since the sales manager was well aware that the options were missing, Bristol Toyota's claim that they do everything to fix the ads as soon as possible is also false.Since Bristol Toyota is not offering anything is response to this complaint, I reject their "resolution" and will have to be content knowing that this permanent black eye cost them much more than it would have cost them to not rip off a customer in the first placePerhaps they will learn from their mistake in the future but I doubt it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for your response I appreciate you getting back to meI understand that it's a used vehicle so it'll have its wear and tear but I feel like a vehicle shouldn't have that type of noise, it can get loud at times Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedBusiness didn't go much into my situation and was just gathering any source documents which seems like they would to keep a paper trail for their finances Regards, [redacted]
Thank you for bringing your concern to our attention I understand that you did ask us to diagnose a "noise" in your vehicle several days after taking delivery Our Service Department personnel inspected and test drove your vehicle and determined that any noises seemed very insignificant, not safety related, and consistent with a vehicle over 100,miles.Our General Sales Manager, [redacted] , spoke with you and assured you that we would make a record of your concern and if the condition worsened within a reasonable period of time that the dealership would take appropriate action at that time Massachusetts law provides a day, 1,mile warranty for a vehicle purchase such as yours As a gesture of good faith and fair dealing, we will extend the warranty expiration for your vehicle to days or 2,miles from date of purchase for any repairs that would be related to your documented concern[redacted] ***General ManagerBristol Toyota
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I also stated earlier, I suggested a remote starter as equivalent compensation under the, obviously very mistaken, notion that I would be getting something equivalent to the OEM unitWhen we learned the very next day that that would not be the case, we requested compensation for the same dollar amount as what Bristol Toyota claimed was the "value" of their remote starter prior to any work being performed and prior to the installation even being scheduledBristol Toyota refused to do anything else for compensation, just as they are doing nowTheir claim that they would have "taken the care back and issued a full refund" even though they refused a $refund, is completely absurdI'm very sorry that Bristol Toyota is so busy listing hundreds of cars that they can not be bothered to confirm their information is correctAs mentioned earlier, since the sales manager was well aware that the options were missing, Bristol Toyota's claim that they do everything to fix the ads as soon as possible is also false.Since Bristol Toyota is not offering anything is response to this complaint, I reject their "resolution" and will have to be content knowing that this permanent black eye cost them much more than it would have cost them to not rip off a customer in the first placePerhaps they will learn from their mistake in the future but I doubt it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for your response I appreciate you getting back to meI understand that it's a used vehicle so it'll have its wear and tear but I feel like a vehicle shouldn't have that type of noise, it can get loud at times Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedBusiness didn't go much into my situation and was just gathering any source documents which seems like they would to keep a paper trail for their finances Regards, [redacted]