Initial Business Response / [redacted] (1000, 7, 2015/05/27) */ Due to a system processing error, our customer was erroneously charged multiple times for a single order on 12/12/The customer contacted us while attempting to place the order, as she received error messages during checkoutAfter researching the issue, we found multiple charges which we refunded on 12/18/We sent the customer notification of these reverse chargesWhen we received notification of this complaint on 4/30/2015, we again reached out to this customer to verify she did in fact receive her refunds and offered her a credit towards her next purchaseThe customer accepted our apology and looks forward to shopping with Brit + Co in the futureWe hope she shops with us again! Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/05/27) */ Due to a system processing error, our customer was erroneously charged multiple times for a single order on 12/12/The customer contacted us while attempting to place the order, as she received error messages during checkoutAfter researching the issue, we found multiple charges which we refunded on 12/18/We sent the customer notification of these reverse chargesWhen we received notification of this complaint on 4/30/2015, we again reached out to this customer to verify she did in fact receive her refunds and offered her a credit towards her next purchaseThe customer accepted our apology and looks forward to shopping with Brit + Co in the futureWe hope she shops with us again! Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)