Brit Media, Inc. DBA Brit Co Reviews (1)
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Brit Media, Inc. DBA Brit Co Rating
Address: 556 Sutter Street, San Francisco, California, United States, 94102
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Initial Business Response /* (1000, 7, 2015/05/27) */
Due to a system processing error, our customer was erroneously charged multiple times for a single order on 12/12/2014. The customer contacted us while attempting to place the order, as she received error messages during checkout. After...
researching the issue, we found multiple charges which we refunded on 12/18/2014. We sent the customer notification of these reverse charges. When we received notification of this complaint on 4/30/2015, we again reached out to this customer to verify she did in fact receive her refunds and offered her a credit towards her next purchase. The customer accepted our apology and looks forward to shopping with Brit + Co in the future. We hope she shops with us again!
Initial Consumer Rebuttal /* (2000, 9, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)