Brite Electric Company

My response is simpleI discussed the entire job with [redacted] over the phoneShe gave me a description of the job while I asked questions to clarifyI agreed to help and met with her the next dayOver night the job description grewI then revised my estimate and she agreed for me to startI sorted out the mess that was left from a previous electrician and planned on coming back the following MondayOver the weekend she hired other electricians to finish and was done by MondayI came back and retrieved my tools, went over what they had done and told her it looks goodI thought all went well for her and she was able to meet her scheduleShe then paid me for my part[redacted] was not involved in any of thisThis is a bogus complain from someone who knows only what his wife might have told himFrom my point of view he is trying to extort money from me.I did the same thing I do for all my customers and when you look at my record you will see thousands of satisfied customers with less than of these type of complaintsWhen this happens about out of customers you have to ask yourself who is the real problem here?Sincerely, [redacted] Brite Electric

1st - we were not hired by this man, we were hired by his wife. Pricing was discussed before doing any work. 2nd - before doing any work it was explained that we don't usually get involved in this size of a job, but she was in need of someone to help quickly. 3rd - after discussing pricing and...

timing, we agreed to help. 4th - After starting the job, she was able to find some crew that could work all weekend to finish. Summary - we did exactly what was agreed upon from the beginning and 3 months later is not the time to complain about what it costs.

My response is simple. I discussed the entire job with [redacted] over the phone. She gave me a description of the job while I asked questions to clarify. I agreed to help and met with her the next day. Over night the job description grew. I then revised my estimate and she agreed for me to start. I sorted out the mess that was left from a previous electrician and planned on coming back the following Monday. Over the weekend she hired other electricians to finish and was done by Monday. I came back and retrieved my tools, went over what they had done and told her it looks good. I thought all went well for her and she was able to meet her schedule. She then paid me for my part.[redacted] was not involved in any of this. This is a bogus complain from someone who knows only what his wife might have told him. From my point of view he is trying to extort money from me.I did the same thing I do for all my customers and when you look at my record you will see thousands of satisfied customers with less than 5 of these type of complaints. When this happens about 1 out of 1000 customers you have to ask yourself who is the real problem here?Sincerely,[redacted]Brite Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Confirmed my wife hired Brite. As Brite will recall, I worked side by side with them to cut ceilings as they labeled wires even taking a vacation day to chip in. No hourly rate was discussed at all - a total bid was given for job (verbal) but this job was not completed and then we get charged above market rate which is not fair to us. Brite took advantage of my wife who did not have market rate knowledge. Agreed that Brite did not have the skill set to finish the job, so we had to hire another contractor, not because of project timing but because they do not have the skill set as advertised (see link: http://www.briteelectricco.com/services/remodels). Correct a different contractor did work all weekend at a significant lower hourly rate, even on a Sunday, than Brite charged us. I am not aware of any statute of limitations in Idaho in dealing with contractors, so I disagree that 3 months is too long. As well I wrote to Brite on 12/31 which I never received a response (attached for the records). We have been treated unfairly by Brite as they were not honest and upfront with us.Regards,[redacted]