BRite Financial has internally reminded it's staff that in order for a "Promise to Pay" to be entered, a customer must expressly state when the payment arrangement will be made.BRIte Financial does not provide rules and policies to customersCustomers are expected to make payments on time based on the terms of their contractIf Ms [redacted] wishes to eliminate confusion about payment policies and promises to pay she will simply make her payments on time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12693359, and have determined that this proposed action would not resolve my complaint.
For your reference, details of why I am rejecting this response appear below:
People change jobs all the time, at one point in time they allowed you to change your due dates if you changed jobs, they stopped that and didn’t notify the consumerThis is people switch jobs all the timeIt’s well within their right to do so!Regards,
*** ***
BRIte Financial expects it's customers to make full payments on timeUpon reviewing this account, management determined that this customer must pay her balance in full before the vehicle will be turned back onBRite has already made several arrangements with this customer and has worked with her
in the pastHowever, BRite has determined that the customer must be current in order to turn the vehicle on
BRite Financial reviewed this customer's account and determined that Auto Pay arrangements were set up based information provided by the customerThe bank (Not BRite Financial) is the party that applied the NSF terminology to the customer's attempted payments.BRite Financial will review the calls
with this customer and address any rudeness or poor customer service with employees internally
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12558541, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here: The auto oh is set up by the companies employees internally I can not set this up by myself. Why would I set the auto pay to be a week after the date am paid on my account if that is my due date. ]
Regards,
[redacted]
BRite Financial has internally reminded it's staff that in order for a "Promise to Pay" to be entered, a customer must expressly state when the payment arrangement will be made.BRIte Financial does not provide rules and policies to customers. Customers are expected to make payments on time based on...
the terms of their contract. If Ms. [redacted] wishes to eliminate confusion about payment policies and promises to pay she will simply make her payments on time.
BRite Financial has internally reminded it's staff that in order for a "Promise to Pay" to be entered, a customer must expressly state when the payment arrangement will be made.BRIte Financial does not provide rules and policies to customersCustomers are expected to make payments on time based on the terms of their contractIf Ms [redacted] wishes to eliminate confusion about payment policies and promises to pay she will simply make her payments on time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12693359, and have determined that this proposed action would not resolve my complaint.
For your reference, details of why I am rejecting this response appear below:
People change jobs all the time, at one point in time they allowed you to change your due dates if you changed jobs, they stopped that and didn’t notify the consumerThis is people switch jobs all the timeIt’s well within their right to do so!Regards,
*** ***
BRIte Financial expects it's customers to make full payments on timeUpon reviewing this account, management determined that this customer must pay her balance in full before the vehicle will be turned back onBRite has already made several arrangements with this customer and has worked with her
in the pastHowever, BRite has determined that the customer must be current in order to turn the vehicle on
BRite Financial reviewed this customer's account and determined that Auto Pay arrangements were set up based information provided by the customerThe bank (Not BRite Financial) is the party that applied the NSF terminology to the customer's attempted payments.BRite Financial will review the calls
with this customer and address any rudeness or poor customer service with employees internally
Due dates are the date the customer signs the contract. BRite Financial does not change due dates.
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12558541, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here: The auto oh is set up by the companies employees internally I can not set this up by myself. Why would I set the auto pay to be a week after the date am paid on my account if that is my due date. ]
Regards,
[redacted]
BRite Financial has internally reminded it's staff that in order for a "Promise to Pay" to be entered, a customer must expressly state when the payment arrangement will be made.BRIte Financial does not provide rules and policies to customers. Customers are expected to make payments on time based on...
the terms of their contract. If Ms. [redacted] wishes to eliminate confusion about payment policies and promises to pay she will simply make her payments on time.