Hi, this is [redacted] and I am responding to My Twinn's offerThey are offering to give me a gift certificate in the amount of $when I was asking for a partial refund in the amount of $A gift certificate will not doI have no plans to purchase anything else from their company after this is settledI will accept their offer of $but it needs to be in a check or direct refund to my debit cardSomething traceable so it cant just "get lost in the mail." Thank you for your timePlease let me know what else I need to do to follow through with this matter Sincerely, [redacted]
Like all original works of art, My Twinn advertises an artistic likeness rather than an exact replicaTo get a more custom look, We require the customer to make color selections as well has selections for the hairMy Twinn requires one to three photos to be submitted for the Custom doll ordersThese photos are used by our Artisans to select a face shape only, based on the overall appearance of the childThe photos are never used for color selections because photos are taken under different lighting and we can not always get a true color depiction My Twinn has quite a few face shapes available for our Artisans to choose fromUnfortunately, customers are not provided this option when placing their orders as this is done by the My Twinn ArtisansIf the customer receives the doll and is unhappy with the face shape chosen by our Artisans, we do have options for the CustomerWe provide the Doll Gallery for customers to reviewAs they see their child everyday, they may feel that a face shape from the gallery is a better match than the one selected by our Artisans In the case of [redacted] two orders For order number [redacted] , the Customer chose Golden Brown which was the color that was used to create the dollUpon receiving the doll, the customer felt that the hair color was too darkThe customer stated that everything on the doll was good except the hair color and requested that we change the hair color to dark blondeAs the doll was created as ordered any changes, not a result of My Twinn’s error, would incur a charge and would not receive the $shipping reimbursementHowever, as a courtesy to the customer, we did change the hair color for the customer and returned the doll to the customer at no chargeThis would have been a cost of $The $return shipping reimbursement was not awarded for this order as the doll was created as the customer ordered For order [redacted] , the customer was unhappy with the face shape for the doll and the eye color that they selected The customer reviewed the doll gallery and selected another face shape that they felt looked more like their oldest daughterAs a courtesy, we created a new doll with the face shape that the customer selected and changed the eye color as requested and returned the doll, again, at no chargeThis would have been a cost of $A $electronic Gift Certificate will be issued for this order for the return shipping cost to the Doll Hospital We often offer promotions and discounts for our customersAs we are not always aware of when they will become available, we honor any of our new promotions against previous qualifying orders up to calendars days prior to the beginning of the new promotion date unless otherwise statedThe Customer placed her orders on 3/2/and 3/3/14, the sale for the custom dolls started on 03/14/and ended on 03/24/The customer’s dolls were received into the Doll Hospital on 03/26/Unfortunately, the customer did not fall within the specified calendar days to receive the discount on the new dollsHowever, as a courtesy to the customer we will honor the sale price and will include this in the electronic gift certificate being issued for the return shipping to the Doll hospitalThe total gift certificate amount that will be issued is $($for order [redacted] and $for order [redacted] and $return shipping reimbursement for order [redacted] ) Thank you, [redacted] **
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hi, this is [redacted] and I am responding to My Twinn's offerThey are offering to give me a gift certificate in the amount of $when I was asking for a partial refund in the amount of $A gift certificate will not doI have no plans to purchase anything else from their company after this is settledI will accept their offer of $but it needs to be in a check or direct refund to my debit cardSomething traceable so it cant just "get lost in the mail." Thank you for your timePlease let me know what else I need to do to follow through with this matter Sincerely, [redacted]
Like all original works of art, My Twinn advertises an artistic likeness rather than an exact replicaTo get a more custom look, We require the customer to make color selections as well has selections for the hairMy Twinn requires one to three photos to be submitted for the Custom doll ordersThese photos are used by our Artisans to select a face shape only, based on the overall appearance of the childThe photos are never used for color selections because photos are taken under different lighting and we can not always get a true color depiction My Twinn has quite a few face shapes available for our Artisans to choose fromUnfortunately, customers are not provided this option when placing their orders as this is done by the My Twinn ArtisansIf the customer receives the doll and is unhappy with the face shape chosen by our Artisans, we do have options for the CustomerWe provide the Doll Gallery for customers to reviewAs they see their child everyday, they may feel that a face shape from the gallery is a better match than the one selected by our Artisans In the case of [redacted] two orders For order number [redacted] , the Customer chose Golden Brown which was the color that was used to create the dollUpon receiving the doll, the customer felt that the hair color was too darkThe customer stated that everything on the doll was good except the hair color and requested that we change the hair color to dark blondeAs the doll was created as ordered any changes, not a result of My Twinn’s error, would incur a charge and would not receive the $shipping reimbursementHowever, as a courtesy to the customer, we did change the hair color for the customer and returned the doll to the customer at no chargeThis would have been a cost of $The $return shipping reimbursement was not awarded for this order as the doll was created as the customer ordered For order [redacted] , the customer was unhappy with the face shape for the doll and the eye color that they selected The customer reviewed the doll gallery and selected another face shape that they felt looked more like their oldest daughterAs a courtesy, we created a new doll with the face shape that the customer selected and changed the eye color as requested and returned the doll, again, at no chargeThis would have been a cost of $A $electronic Gift Certificate will be issued for this order for the return shipping cost to the Doll Hospital We often offer promotions and discounts for our customersAs we are not always aware of when they will become available, we honor any of our new promotions against previous qualifying orders up to calendars days prior to the beginning of the new promotion date unless otherwise statedThe Customer placed her orders on 3/2/and 3/3/14, the sale for the custom dolls started on 03/14/and ended on 03/24/The customer’s dolls were received into the Doll Hospital on 03/26/Unfortunately, the customer did not fall within the specified calendar days to receive the discount on the new dollsHowever, as a courtesy to the customer we will honor the sale price and will include this in the electronic gift certificate being issued for the return shipping to the Doll hospitalThe total gift certificate amount that will be issued is $($for order [redacted] and $for order [redacted] and $return shipping reimbursement for order [redacted] ) Thank you, [redacted] **
Love my twinn products company is doing a great job:)
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***