Briteview Products, LLC

We have gone through and reviewed this case and granted a full refund and send out apologies for the misunderstanding. 10/03/11:46am Refunded - $Trans-ID: 3260856366we hope that this will reach the desired settlement with the customer and close this complaint

Complaint ***We have looked into this customer’s Complaint and have issued Ms*** a full refund for the merchandise returned.Vinetics is also no longer in business, although we are here to assist customers with anything they need we have since closed that businessWe want to ensure
that our customers are happy with our product and customer serviceWe hope that a full refund and our apology to Ms*** will resolve this complaint.We have issued refunds of07/12/01:58pm By Anastasia A - Refunded - $Trans-ID: 7576064907/12/01:58pm By Anastasia A - Refunded - $Trans-ID: We give our sincere apologies to Ms*** for any inconvenience.Sincerely,***Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Thank you for your assistance
Regards,
*** ***

We have looked into this customer’s complaint and Ms. [redacted] called our call center regarding the charge to her account, but the rep did not understand company policies and procedures regarding refunds.  We have since been in contact with Ms. [redacted] and have issued a full refund. We are...

looking into the rep's calls and have coached our entire customer service department on our policies.  We give our sincere apologies to Ms. [redacted] for inconvenience.