British Columbia Aviation Museum

To whom it may concern,This is in response to the alleged incidient reported by [redacted] ***During the process of discussing the incident with Ms***, she claimed to have her attorney involved Therefore, per our company policy, we turned this case over to our attorney Because of this, I cannot comment about specific details.Sincerely,Doug S [redacted] General Manager

To Whom it May Concern, [redacted] did not satisfy a 60-day notice to vacate when she gave us possession of her apartment, therefore she was charged the difference A 60-day notice of someone's intent to vacate has been in place as our policy the entire time that [redacted] lived in our community I am sorry that she feels like we mislead her, as that was not our intent The Termination Policy is also included on her Apartment Lease Agreement that she signed at Move-in We have not received any monies from her to pay her termination fee or the notice period If she wishes to discuss the details of her situation and final statement of account, I'd be happy to meet with her.Sincerely,, [redacted] General Manager [redacted]

I don't have any receipts because I have not paid for any repairs I was asking for a bill I just meant on my rent because of how long it has taken them to not complete my basement that has the mole and that leaks water in it when it rains but I have not did no repairs if they do repairs soon I'm good we don't even have to do any just met with money-wise I just want to be able to use my basement and not be worried that we are getting sick from the mold issue thank you

I will call [redacted] to speak to him regarding his complaint.Thank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom it may concern, Thank you for the feedback regarding some concerns you have here at our community. Regarding the banging on your windows, we will alert our security company to pay attention to your apartment when they are on the property. If you'd like, we can put you in direct contact... with them. We want you to feel secure in your apartment. Regarding the bathtub, we have since had a 3rd party company come in reglaze and seal it. Hopefully you are not having any more problems with it. I know maintenance has been over to discuss your plumbing issue and smoke coming from the neighbors. Unfortunately we have to honor the 60 day notice to vacate per your lease due to fair housing. If we can do anything else for you in your apartment while you are here, please let us know. Thank you again for the feedback.

To say that the apartment complex responded in a timely fashion is untrueA roof that leaks water should not have to wait until monday for someone to take care of the problemA plumber could of easily came out on a saturdayIt took three weeks for the ceiling to get repairedI was never offered an apologyI was never offered an apology for the complete and utmost disrespect from David who should be reprimandedIt took the electric to be fixed for almost two weeks after I initially reported it other neighbors complain about itThe gates at the complex are always left open and there is no security guard ever presentAll they need to do is add speed bumps to prevent tailgating to keep the gates lockedAs far as the issue being fixedYes its fixedIt shouldnt have been done on your timeAre their other issues that can be fixed? Yes but they are negligible and I will get to putting in a work order for them

I didn't have a price in mind I feel like it should be an adjustment because I've been getting the run around for a year and I haven't been able to utilize my basement because of the issues and then make me follow all guide lines of our leaseSo a 15% adjustment of the rent iv been paying each month that it hasn't been repaired will be fair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The banging has continues, and we have the dates written down by dateAlso, the bathtub was "reglazed" but our unit was entered and the work was done without permission, and we were not given any notice the following days when the work was "checked on" by the third partyThey entered our unit without permissionAlso, regarding the smoke entering the apartment from the return vents, those issues have continuedWe also have the dates written down as to when those issues have continued. The banging has occurred more times since I have went in and voiced my concerns to the main officeThere is no sense of security or safety hereFour more times to be exact. The crack in the wall of our bedroom is still visible and the work orders still remain un-completedWhen the manager came out and checked the property, the foundational damage was noted and the comment was made that "they need to fix the foundation of the unit, but cannot until it is vacant." In the lease, it states that the gates must be closed and that people must be respectful and be quiteThose things that are stated in the lease, and have been followed by the residents but not followed by those that live in our complex is in fact not following the lease that we signedI do not feel as though the unit that we are living in and the complex in general holds up to the lease agreements that we signed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Neither they nor their attorney did anything after we told them we did not have an attorney and that there were still bugs in our homeWe did not hire an attorney and they said our only option was to drop the complain and pay full rent or pay over $to buy out our contract, after offering us $to not tell anyoneWhen we said we wouldn't do that, they said they would no longer talk to us and that we needed to pay full rentThey did not care about our safety or the safety of our week old daughter in our home.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

To Whom it May concern,It appears that this is a current resident and I will reach out to her myself and visit with her to address all of her concerns.Sincerely,*** ***General Manager

***Again, thank you for your feedback. I'm sorry that you had to deal with some items that disrupted your living environment. If you would like to meet in person and discuss the events and our actions in more detail, I'd be happy to meet with you. We do appreciate you and that you chose us as your home with so many options our there. I expect to by on-site the next weeks if you want to schedule a meeting. I look forward to hearing from you. Have a great holiday weekend,*** ***General Manager

To whom it may concern,We appreciate the feedback as we are always looking for ways to improve our customer service. Regarding this unit, yes they had some issues that were brought to our attention; a leak in the ceiling, electric issues, and a door they wanted us to replace due to
some scratches on it. The team was able to immediately respond to their concerns and realized the ceiling leak was something that required a plumber, therefore we couldn't complete the job until that Monday(this plumber is closed on weekends). We did do everything else we could do to minimize the impact until then. Yes it was unfortunate that they were inconvenienced for a couple of days. There were also some concerns about their electric and after we assessed them, we realized the outside main breaker to her apartment needed replaced, which we completed. As of today all of the items have been fixed. Regarding their desired settlement, all of the items have been fixed. If they want to discuss breaking their lease, I'd be happy to meet with them and go over their options. Sincerely,*** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
-While living at the Williamsburg Apartments, the main concern was safetyMultiple occasions I myself went into the main office to talk to the office manager as well as making phone calls and letting them know about the persistent banging on the front door and Windows during the middle of the night and early morningI recorded each date as well as the time these issues occurred. -The front door did not latch and stay closed, it had to be locked to stay shutThis issue was also told to the front office and a work request was supposed to be submitted but it was never fixed. -The sink in the kitchen would fill with discolored water, and after talking to someone in the office about this still nothing was done. -Our apartment had coach-roaches in the bathroom as well as in the kitchenPest control came out and I was told they sprayed but the issue still persisted (which was the final thing to happen before moving out of the complex). -The gym facilities did not give access to any type of disinfectant (wipes, spray) which made the facilities a health risk. -There was a large crack, as well as visible foundational damage to the wall in the bedroom which was never fixed. I spoke with the property manager days before moving out, after trying to get ahold of him for over monthsI made him aware of the reason we did not want to stay, (because of the safety issues, as well as the bugs infesting our apartment)We cleaned the apartment, and made sure it was returned to the state it was in when we moved inWe turned in our keys, as well as a final payment for utilities
Regards,
*** ***

To Whom it May Concern,This alleged incident has been settled at the site level to *** ***'s satisfaction.If you have any other questions or concerns, please reach out to us as we care about the satisfaction of all of our residents.Sincerely,*** ***General Manager

To Whom It
May Concern,
As stated
in my first response, Ms. [redacted] claimed to have an attorney, therefore we turned
all communications over to our Attorney. I also provided her with our
attorney's contact information.
The facts
are as follows, Ms. [redacted] brought an issue to our attention of fleas in her
apartment on 8/28/15. We treated the unit at our expense on 8/5/15, 8/12/15,
8/19/15, and 8/26/15. On 8/28/15, Ms [redacted] confirmed verbally with me that they
had no more issues.  They also have lived
there with a pet since May 2015, with no reported fleas.
we feel we
acted immediately and appropriately, therefore no concessions were given.
Sincerely,
Doug
S[redacted]
General
Manager

To Whom it May Concern, [redacted] did not satisfy a 60-day notice to vacate when she gave us possession of her apartment, therefore she was charged the difference.  A 60-day notice of someone's intent to vacate has been in place as our policy the entire time...

that [redacted] lived in our community.  I am sorry that she feels like we mislead her, as that was not our intent.  The Termination Policy is also included on her Apartment Lease Agreement that she signed at Move-in.  We have not received any monies from her to pay her termination fee or the notice period.  If she wishes to discuss the details of her situation and final statement of account, I'd be happy to meet with her.Sincerely,,[redacted]General Manager[redacted]

I don't have any receipts because I have not paid for any repairs I was asking for a bill I just meant on my rent because of how long it has taken them to not complete my basement that has the mole and that leaks water in it when it rains but I have not did no repairs if they do repairs soon I'm...

good we don't even have to do any just met with money-wise I just want to be able to use my basement and not be worried that we are getting sick from the mold issue thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They handled nothing. The dates he stated are incorrect and we paid a full month's rent while we were unable to live in our home because of their lack of ability to get anything done. We had a new born and were not able to live in our home for a month. I contacted the exterminators personally and they stated the problem would not have accrued if Williamsburg of Cincinnati would have taken proper action immediately, but they chose not to pay us $250 to "not talk to our neighbors" and when I said "no" they removed the offer. 
Regards,
[redacted]