Regarding case ID [redacted] , our Principal Broker, Kalama K**, spoke to the complainant via phone on September 9, Here is his account of the conversation:I spoke to the Complainant on the phone on September 9thShe shared her issues with the interaction she had with the Principal of our Real Estate school after she had completed the online real estate course.I apologized for her experience and sharedwith her thatit is not uncommon for participants to fail the real estate licensing exam a few times? Ialso pointed out that while we cannot guarantee someone will pass the exam we were willing to offer the Complainant the option to attend the next class or receive a full refund of $She opted for the refund as she wants to try another school.I sent her the W-form needed to complete the check requestand received it backon September 14th_ The check requestis in process and a refund check should be sent to her in the next days.Please let us know if you need any further information .For future reference, please remove Gerry T [redacted] from your records as she is no longer with the companyAny future correspondence should be addressed to Kalama K**, Principal BrokerThank you!Sincerely,Mike J***
Regarding case ID [redacted] , our Principal Broker, Kalama K**, spoke to the complainant via phone on September 9, Here is his account of the conversation:I spoke to the Complainant on the phone on September 9thShe shared her issues with the interaction she had with the Principal of our Real Estate school after she had completed the online real estate course.I apologized for her experience and sharedwith her thatit is not uncommon for participants to fail the real estate licensing exam a few times? Ialso pointed out that while we cannot guarantee someone will pass the exam we were willing to offer the Complainant the option to attend the next class or receive a full refund of $She opted for the refund as she wants to try another school.I sent her the W-form needed to complete the check requestand received it backon September 14th_ The check requestis in process and a refund check should be sent to her in the next days.Please let us know if you need any further information .For future reference, please remove Gerry T [redacted] from your records as she is no longer with the companyAny future correspondence should be addressed to Kalama K**, Principal BrokerThank you!Sincerely,Mike J***