Britt Scripps Inn

Dear Revdex.com,I'm writing you regarding the complain # [redacted] for Britt Scripps HotelPlease allow me an opportunity to introduce myself; my name is *** and I am the General Manger at the Britt Scripps Inn, San DiegoMy Guest service team has advised me of the complain one of our guest did in your website.We always strive to provide the best service to our guests and especially to regular guest such as herself and on this occasion we did not exceed her basic expectationSorry for my late answer, I was taking care of other business in Los Angeles.This guest received a 50% refund of her stay even if the air was working not at 100% but she left the second day and she got a partial refundShe was asking for a 100% refund after using the room two days, using our parking, housekeeping services and breakfastAs you can understand 100% refund is not fair, even if the customer was not satisfiedI hope this doesn't affect in a bad way the business in your websiteThank you very much for your understanding.Yours sincerely,Britt Scripps General Manager, [redacted]

Dear Revdex.com,
sans-serif">
I'm writing you regarding the complain #*** for Britt Scripps Hotel
Please allow me an opportunity to introduce myself; my name is *** and I am the General Manger at the Britt Scripps Inn, San Diego. My Guest service team has advised me of the complain one of our guest did in your websiteWe always strive to provide the best service to our guests and especially to regular guest such as herself and on this occasion we did not exceed her basic expectation.
Sorry for my late answer, I was taking care of other business in Los AngelesThis guest received a 50% refund of her stay even if the air was working not at 100% but she left the second day and she got a partial refundShe was asking for a 100% refund after using the room two days, using our parking, housekeeping services and breakfast.
As you can understand 100% refund is not fair, even if the customer was not satisfied.
I hope this doesn't affect in a bad way the business in your website.
Thank you very much for your understandingYours sincerely,
Britt Scripps General Manager,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is star rated hotel and the service provided was anything but I gave them, based on their rating, the opportunity to live up to said rating and they failed to do so They put me in a room I did not originally book and it was a nightmare This was the most uncomfortable hotel experience I have ever had especially for the price they charge I would have been more comfortable in a room costing 1/the price at a lesser rated hotel I was told by their staff, when leaving, that I would receive a refund, not a partial refund, a refundThe air conditioning in this room worked less than 1/the time I was there As far as their 50% refund, it has also been rejected by my credit card company Their attention to detail is as rapid as their response to a complaint filed with the Revdex.com
Regards,
*** ***

Dear Revdex.com,I'm writing you regarding the complain #[redacted] for Britt Scripps HotelPlease allow me an opportunity to introduce myself; my name is [redacted] and I am the General Manger at the Britt Scripps Inn, San Diego. My Guest service team has advised me of...

the complain one of our guest did in your website.We always strive to provide the best service to our guests and especially to regular guest such as herself and on this occasion we did not exceed her basic expectation. Sorry for my late answer, I was taking care of other business in Los Angeles.This guest received a 50% refund of her stay even if the air was working not at 100% but she left the second day and she got a partial refund. She was asking for a 100% refund after using the room two days, using our parking, housekeeping services and breakfast. As you can understand 100% refund is not fair, even if the customer was not satisfied. I hope this doesn't affect in a bad way the business in your website. Thank you very much for your understanding.Yours sincerely,Britt Scripps General Manager,[redacted]