Britt Veterinary Services

On 1/27/*** *** called our store to order a dress for *** *** wedding. At the time we asked her for her Bust, waist and hip measurement and height, she declined to give us those measurements. We asked if she had been professionally measured and she said she had
not. (In the bridal industry we take the measurements and determine with the customer what size she should order. Every time a customer calls in her measurements, we asked if she has been professionally measured, 98% of them are, if they have not been, we always tell them we definitely suggest you be measured by a professional (like another bridal salon, tuxedo rental, or a formalwear business). Most will then have that done so we know exactly what size to order. If a customer says she just wants to order a size (with no measurements) again we always suggest for them to be measured, but if the customer declines like *** did, then we let them order whatever size they want. We always suggest getting measured because bridal sizing is so different that ready to wear clothing, and every designer is different also. So *** gave us no measurements and just said to order a size 10. We indeed ordered her a size then. ***'s dress was taken out of the store on 6/13/15. On 9/11/*** called our store saying her dress did not fit. ***'s story changed several times with us on the phone that day. At that time she was reminded of our sales policies that once a dress leaves the store, it cannot be brought back in. We require at least weeks prior to the event date, and her calling us on 9/11/was less than weeks also, so alterations at that time could not be accommodated. Since it was less than weeks until the wedding now, we cannot get fabric in from the designer in time either so there honestly wasn't really anything we could do and we explained that to her. She states above "she has the measurements taken and they the measurements are not even close to a size 10" which is false, she did not give us any measurements at all. We feel badly her dress doesn't fit, but in January when she ordered the dress, we explained that we take the measurements and order accordingly, the dress was taken out of our store 6/13/15, she called us on 9/11/(months later), the wedding is 10/10/15. We did order exactly what she wanted us to order and all bridal stores are All Sales Final, that is our #policy on the paperwork they have. If wanted I have paperwork here stating all of the above, the sales policies, etc, and she does have a copy of them also.Thank you,***?

"*** did not give us any measurements as she is stating she did. We have no measurements on her order form, which we do ask EVERY customer when they order a dress with us and she did not give us any. David's Bridal is their own bog box store, therefore they do not carry bridal designers like we do, so therefore their sizing is different, just like any other clothing designer (nothing is universal). Our contract with *** states she wanted to order the size her received, and did not give us measurements. If she told us she was measured at David's Bridal, we for sure would've informed her their sizing is different. Unfortunately there is nothing we can do to make *** happy, she told us to order her a size 10, she did not give us measurements like the other 99% of our customers do, and at the end of the conversation, we of course order whatever size our customer is asking us to do, which we did in this case. We even told her she could bring it back in to be measured, and she was not happy with that answer either. We ordered exactly what she wanted. We are glad *** went into an independent bridal salon and was able to be measured and choose a size with the designer's size chart."Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below min response to their claim that I called in with no measurements and was not measured is false. I was measured by David's bridal in davenport Iowa  I told the customer service specialist that which is why I knew to order a size ten. The dress was taken out of the store by another bridesmaid because I live around 6-7 hours away from this store and do not have the ability to pick it up. I was give the dress at cassi's bridal shower at the end of July so I made an appt to have it altered in a town close to me and it was at that appointment that I was told it wa unalterable. It's my understanding after talking with bradis that if I brought it into the store they could measure the dress to see if it fits the designers sizing chart. At this time I felt that was not going to be worth the (14 hour there 7 and back 7) for them to be able to do nothing. I was also not at the dress fitting which is why I ordered the dress over the phone so I do not have any copies of their policy, so that is false as well. I did not pick my dress up so I personally was not called or told that if it was taken out of the store that I could not return or have anything done for me. i was able to have a different bridal store in davenport Iowa order the same dress for me through the designer and it will be in next week. It's just too bad that Brandis was not able to make that same accommodation for their current customers.  
Regards,
[redacted]