Brittain Properties

Consumer has confirmed he has received refund check

Mr [redacted] applied for the rental property on line and was denied based on his monthly income of approximately $and the fact that his sister would not fill out an application or co-sign the rental contract.Due to the amount of time spent trying to explain everything to Mr [redacted] , we have refunded his credit check fee of $

Consumer has confirmed he has received refund check.

Mr. [redacted] applied for the rental property on line and was denied based on his monthly income of approximately $800.00 and the fact that his sister would not fill out an application or co-sign the rental contract.Due to the amount of time spent trying to explain everything to Mr. [redacted], we have refunded his credit check fee of $35.00.

Mr. [redacted] applied for the rental property on line and was denied based on his monthly income of approximately $800.00 and the fact that his sister would not fill out an application or co-sign the rental contract.Due to the amount of time spent trying to explain everything to Mr. [redacted], we have...

refunded his credit check fee of $35.00.

Review: I recently tried to apply for an apartment and during my credit check, your business came up reporting that I had stayed on one of your properties in the year of 2012 on Walnut Ave with an outstanding balance of $3,422. Which I thought was strange due to the fact that I have never lived nor been to that address. I have already sent in a dispute against this matter due to it being a fraudulent act and as a result of this I have also received an eviction on my report which will not let me rent with any property.Desired Settlement: I would like someone to reach out to me regarding this issue so we can start the process of having the eviction as well as the balance removed from my credit report.

Thanks

Business

Response:

We have a call into our attorney for the file if it still exists since this occurred in 2012. Our policy prohibits running a credit report unless a government issue photo ID is shown, along with social security card.......if the application is accepted and we enter into a rental contract, a copy of the government issue photo ID and social security card is attached to the rental contract. This copy of the government issue photo is attached to any paperwork given to our attorney for non payment of rent, who presents this copy of the picture to their process server for identification purposes. If money is owed to the client after we have possession of the apartment, the file is turned over to a collection agency and the judgement is part of their credit report,,,,,this was the case in 2012. The collection agency has been sending collection notices since 2012......if the identification was stolen, this is a police matter and the person should be talking to the collection agency sending the letters and advising them of the police report.

Review: I recently moved out of one of the properties bring commercial manages. After 10 years of living in this property without any incident I was asked to leave and giving 90 day notice after unfounded allegations of drug use were made about me that the company never made any attempt to verify. Now after the extreme cost of moving putting me in debt I have not gotten all of my deposit back. I received $600 out of a $900 deposit after two weeks with a letter stating that they were withholding money for repairs that word going to be made. There was no list of these repairs or estimates given for the cost. After a pre-moveout walk-through and a walk-through upon leaving no repairs were quoted to me as being needed. I called Brittain commercial and found out what repairs needed to be made, painting an outside door, and went to the apartment and made the repair myself. I called Britton commercial told him everything and it made and requested my money back. After three weeks of moving out I still had not received the check nor an itemized list of repairs. In the last 11 days since I have made several attempts to get my money back and have been told the check is in the mail. I have not yet received that letter and then now being told that a stop payment would be put on that check and it would be another week before they could cut me a new one. I don't believe that the first check was ever sent since the first check had no problem getting to me. I have made calls to [redacted] the property owner and have been given the runaround.Desired Settlement: Unfortunately nothing can make up for the uprooting of my family from the community and neighbors that we've lived with enjoyed being a part of for many years. I would like to get the $300 due back to me immediately.

Business

Response:

In response to the letter sent to you, please be advised that we did send a security transmittal with a check for $600.00 to this former resident within 2 weeks after numerous stays were granted as an accommodation past the 90 day vacate notice served by our attorney. We had a contractor submit a proposal to turn the entire unit and only deducted $300.00 to seal and repaint the interior of the patio enclosure to cover all the colored paint sprays....this information was submitted to the resident, along with the remainder of her security deposit of $600.00. After receiving this informational package, the resident went back to the property and entered the patio to paint the interior of the enclosure. She contacted our office the next day to demand the return of her remaining $300.00 we had in the deposit account.

Review: In preparation to moving into [redacted] I made an itemized list of things that needed to be repaired in the apartment I would be living in. I lived in the apartment from 06/01/2015-02/27/2016. Although the apartment was not cleaned or repaired prior to my move-in, I thoroughly cleaned the apartment before vacating the premises. The current manager missed the move out inspection day so I returned the keys in the mail slot. Even though I have yet to receive my deposit refund 25 days after vacating the premises I received a PDF version of the "Disposition of Security Deposit Statement" via email on March 21st. Upon checking the itemized list of charges I have found discrepancies. I am to be charged $82 in the section of "unpaid rent/late fees", which I feel is incorrect. I have never been late paying my rent and I have paid all rent in full every month excluding the last month of occupancy. I gave the standard 30-day notice and I paid $738 for the month of February, the exact month that was calculated by manager. This is the same amount calculated based on the standard 30-day month and being completely vacated by the 27th day. I am also to be charged $105 in the "Total cost of 'work' actually performed for 'cleaning' and/or 'repair of damages'" section. When I have reached out to the company for almost a month now via email and phone to no avail. I have been told the deposit was not sent,sent to the wrong address, then sent to the right address but returned to the company .Desired Settlement: I would like the remainder of my security deposit refunded to me in the amount of $600.

Business

Response:

Since the resident manager apparently told [redacted] it was perfect when she moved out, we are returning the balance of the security deposit totaling 168.00 to [redacted] and closing our file.......we will re-train our manager to accurately advise the departing resident if work is needed to bring the unit back on the market after 7 months of residency.

Dishonest, unresponsive, unethical. This company made unsubstantiated allegations of drug abuse in my home, threatened to ruin my credit history and evicted me. These kind of false accusations cannot only cause me problems with my credit history but also problems with government agencies like CPS. I have Linden's apartment for nine years before bringing commercial took over with no problems. The company decided that they didn't want to take section 8 and are evicting me in order to get more rent which is fine, but to accuse me of doing drugs and potentially risk losing my child is uncalled for and reprehensible. It was sad that a company can get away with it practices and have no repercussions.

Review: I found an apartment to rent called Hacienda Garden Apartment Homes in Rancho Cordova, CA. I explained my monthly income on disability was low but that I have substantial amount of savings, well over a three or four years amount to cover my rent. The property manager asked me to bring in all my proof of income along with the application I had picked up the previous day. She said they required a $35.00 application processing fee along with a credit check fee, which I paid. My FICO is in the 800's. This was a two day process. I was just informed that due to my income I was not approved. My sister offered to co-sign based on her income alone, she does not have good credit and they wanted an additional $35.00 for another application and credit check on her. She makes decent money. They still said no. I offered to pay a full year rent (the lease) up front and was still denied. I feel this was a total SCAM to get $35.00 for an application fee or they may possibly be prejudice to renting to an older white male. They stated it is "their policy" to rent to people who make three times the rent, they knew before taking $35.00 that I did not make three times the rent. Poor business policy and shame on them for taking my money for an application fee they had no intention of approving.Desired Settlement: I would like a refund of the $35.00 for the application/credit check. This experience has truly got me upset. I have always been a home owner up until my health forced me to sell and become a renter.

Business

Response:

Mr. [redacted] applied for the rental property on line and was denied based on his monthly income of approximately $800.00 and the fact that his sister would not fill out an application or co-sign the rental contract.Due to the amount of time spent trying to explain everything to Mr. [redacted], we have refunded his credit check fee of $35.00.

Consumer

Response:

Consumer has confirmed he has received refund check.

Business

Response:

Mr. [redacted] applied for the rental property on line and was denied based on his monthly income of approximately $800.00 and the fact that his sister would not fill out an application or co-sign the rental contract.Due to the amount of time spent trying to explain everything to Mr. [redacted], we have refunded his credit check fee of $35.00.

Consumer

Response:

Consumer has confirmed he has received refund check.