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Brittany DeShields (B. DeS Clothing Company)

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Brittany DeShields (B. DeS Clothing Company) Reviews (2)

B.DeS Clothing Company apologizes for the delay in handling **. [redacted] issue.  **. [redacted] order was received by B.DeS Clothing Company on December 16, 2012 for three...

ite** totaling $268.00.  Two of the ite** were shipped out on December 18, 2012 with tags attached.
The B.DeS Clothing Company attaches tags to all of their items prior to shipping to customers. 
The website clearly states that we offer exchanges and/or store credits.
On January 4, 2013 we issued **. [redacted] a refund for the one item that was not shipped due to the item being sold out.
**. [redacted] returned the other two items asking for a refund and we informed her of our “no refund” policy.  We offered **. [redacted] a store credit to use at a later time and she agreed.  **. [redacted] wanted to use her store credit in June of 2013 and in our error the item was not shipped out to her.
B.DeS Clothing Company will issue the customer a refund immediately.  We would also like to extend a 20% discount to **. [redacted] in hopes of remedying the matter and continuing a relationship.

Review: I placed an order over a year ago for 4 items with the company in question. Only two items arrived that were both unsatisfactory and I returned them the very next day. I noticed that I was charged for all four items instead of just the two I was sent. I requested that the seller refund my entire purchase of $268.00 since I returned the items. However, the seller claimed that the tags were not attached to the returned garments. I explained that if they were not then they arrived that way. Therefore, in the interest of resolve I agreed to a store credit for the garments, which I never received anything. I have email correspondence to validate everything I have stated.Desired Settlement: After this has lingered for over a year I just want my money back.

Business

Response:

B.DeS Clothing Company apologizes for the delay in handling **. [redacted] issue. **. [redacted] order was received by B.DeS Clothing Company on December 16, 2012 for three ite** totaling $268.00. Two of the ite** were shipped out on December 18, 2012 with tags attached.

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Description: Online Retailer

Address: 2829 Cedar Street, Philadelphia, Pennsylvania, United States, 19134

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