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Brittany's Beautiful Hardwood Floors

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Reviews Brittany's Beautiful Hardwood Floors

Brittany's Beautiful Hardwood Floors Reviews (5)

We’re sorry to hear about Mr. [redacted]’ displeasure with our company and the terms of his vehicle service contract.  I’ve attached the service contract agreement with the customer’s signature.  You can see where the contract clearly states that the “Platinum Coverage begins on the date that...

the AGREEMENT was purchased and zero (0) miles and expires upon the passing of the number of months or miles specified under TERM SELECTED”. While confirming with the service contract company that Mr. [redacted]’s contract is expired, I inquired about the repairs that he stated he had to pay out of pocket for and found those to be something to do with a heater hose and hoses are not covered under any contract.  The diagnosis/repair does not appear to have been done at our location so I apologize for not having all of the pertinent information. We will work with Mr. [redacted] on reviewing any options available to him at this time (i.e. extending the coverage, purchasing another service contract, etc.).  It would be inappropriate for us to discuss anything else until we confirm what options he’d like us to explore.  His request of extending the coverage until 162,000 miles and refunding his recent repairs are hereby denied.  There is no coverage available for 162,000 miles for this vehicle.  As for the refund of repairs we feel his request for reimbursement is unfair since our establishment was not the repair center diagnosing and/or repairing the vehicle.  Furthermore, we are not bound to any commitments for his reimbursement, and his attached contract clearly supports that. Please confirm that you received this email. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your day! Giacomino "Giaco" RuffoloVP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.612.2708 - Direct262.697-3100 - Main262.697.4870 - [email protected]

I am responding to a recent case (Case# [redacted] for [redacted]).  We’re sorry to hear about Mr. [redacted] request to have no further contact from our company.  This is the first I am hearing about this.  I am open to learning why Mr. [redacted] has submitted this request and would...

like to resolve any outstanding concerns he may have with our organization. In the meantime, I have requested to the vendors that we currently do business with to remove him from any future communications.  I have also updated all of our internal databases to reflect the same.  Please keep in mind that we have no control over OEM and any other 3rd parties that may send out communications. Once again, I would be more than willing to discuss any issues with Mr. [redacted] and he may feel free to contact me via any of my information listed below. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great night! Giacomino "Giaco" RuffoloVP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.612.2708 - Direct262.697-3100 - Main262.697.4870 - [email protected]

Good afternoon, I hope this email finds you doing well.  I am responding to a recent case (Case# [redacted] for [redacted]).  Please refer to the attachments.  We appreciate Ms. [redacted] bringing this to our attention.  I will personally address the personnel issues she mentioned myself. While I can understand Ms. [redacted]’ frustrations, the mention of deceptive business practices that Ms. [redacted] suggested about our company are completely untrue and unfounded.  Our company’s been in business for 80 years and we sell and service vehicles for thousands of our loyal customers.  I’m sorry to hear that we didn’t meet Ms. [redacted]’ expectations.  She mentioned that she has already replaced the vehicle she bought from us at another dealer, so I’m assuming this case can now be closed? Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your weekend! [redacted] [redacted]
VP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.925.5113 - Direct262.697-3100 - Main262.697.4870 - [email protected] Good afternoon.  I am responding to a recent case (Case# [redacted] for [redacted]).  Please refer to the attachment.  The letter says that the complaint was originally submitted on 11/16/2016 and that there was no response from our company.  I apologize, but this is the first of my knowledge about this situation.  We’re sorry to hear that Ms. [redacted] is disappointed in needing to have maintenance done on her vehicle and we will try to work with her to the best of our ability.  In compliance with all state laws our company carefully performs its due diligence and discloses all appropriate information…which in this case we did…the “future” maintenance portion that Ms. [redacted] is referring to does not fall into the state requirements.  “Knowing” that something is “going to go out”, as Ms. [redacted] expressed in her complaint is impossible.  It sounds as if she is expecting us to foresee the future for ALL car repairs?  Also, disclosing the “future” maintenance portion, as you can imagine, would be very cumbersome for any car dealership, not just ours, if that was the case. The diagnosis that Ms. [redacted] mentioned does not appear to have been done at our location so I apologize for not having all of the pertinent information.  As a one-time goodwill, I can offer to have our service department perform a diagnosis (up to one-hour of labor) to confirm if indeed the timing belt needs to be replaced.  If that is the case then I will gladly review the estimate and explore any options to possibly cost-assist Ms. [redacted] with the repairs, pending that the repairs will be performed here at our service center.  From what I understand she was already offered a 10% discount (towards the repairs) as a goodwill gesture by both of our used cars managers ([redacted] and [redacted]) and she declined those offers.  After reviewing the transaction, replacing the vehicle is most likely not a viable option at this point.  I’m sorry, but in the best interest of protecting Ms. [redacted]’ personal and financial matters I am limited to what more I can discuss on this. Please confirm that you received this email. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your day! [redacted] [redacted]
VP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.925.5113 - Direct262.697-3100 - Main262.697.4870 - [email protected]

Good afternoon.  I am responding to a recent case (Case# [redacted] for [redacted]).  Please refer to the attachment.  We’re sorry to hear that we weren’t able to come to terms with Mrs. [redacted] on her new vehicle purchase, however, it’s important that I clear up a few...

things that Mrs. [redacted] incorrectly stated or left out of her complaint.  Here’s what I know and understand to be the details: ·         Mrs. [redacted] started her negotiations (via telephone) with our Sales Manager, [redacted], on January 2nd, 2017…NO AGREEMENT REACHED.·         January 21st Mr. & Mrs. [redacted] visited our showroom and test drove the vehicle…NO AGREEMENT REACHED.·         More telephone and email communications continued with [redacted] (Sales Consultant), and [redacted] (Sales Manager…now the 2nd manager involved)…NO AGREEMENT REACHED.·         On February 14th, 2017, an agreement was tentatively reached between Mrs. [redacted] and our Sales Manager, [redacted], via telephone.·         An appointment was scheduled for Mrs. [redacted] to come to our dealership for Friday, February 17th, 2017.  [redacted] did inform Mrs. [redacted] that he wouldn’t personally be able to be here but that [redacted] and the Sales Manager on duty would be able to assist her.·         When Mrs. [redacted] came in that Friday there seemed to be some miscommunication over accepting a personal check for the cash difference of what the customer would owe after her trade-in on the new vehicle. o   The company policy is that we only accept Certified Bank Checks and it appears that [redacted] may have not clearly communicated that beforehand. ·         This is when Mrs. [redacted] started to become frustrated and the situation seemed to worsen from there (according to my management team, sales department personnel, and a customer that was also in the showroom at the same time).·         Mrs. [redacted] asked her husband to go check the vehicle to “make sure it is the same one”.·         This is when Mr. [redacted] realized that the VIN# (Vehicle Identification Number) was different from the previous vehicle that they had inquired about.·         Mrs. [redacted] then confronted [redacted] (3rd Sales Manager now involved) and her Salesperson, [redacted] about this.·         At this point [redacted] and [redacted] had no knowledge of it being a different vehicle.·         When they researched it they realized that it was in fact a different vehicle, but had the same exact options, color, and pricing (I believe the price was about $100 less actually).·         Mrs. [redacted] implied that our company was trying to hide this from her, when indeed, AGAIN, the staff was unaware of it being a different vehicle.o   Mind you that the negotiations have been going on for over 6 weeks at this point and now we have a 3rd manager involved.·         Mrs. [redacted] once again displayed her anger in front of our other employees and customers when she told her husband to go out to their vehicle because she needed to “finish the conversation” with [redacted].  She was also very dismissive to other staff that was nearby.  We require the staff to be close to the managers’ area in order to promptly and properly greet our guests.·         Mr. & Mrs. [redacted] then left the premises (without the new vehicle).·         On Saturday, February 18th, 2017, @ 11:20am, Mrs. [redacted] left me a voicemail message inquiring to speak to me about her recent sales visit the day before.·         In the meantime, [redacted] reached out to Mrs. [redacted] to check on how her visit went.  This is when she expressed her frustration to [redacted] and [redacted] got me involved because she had told him that she also left me a voicemail.·         I then checked my voicemail and promptly called Mrs. [redacted] back at 1:24pm on February 18th.  We spoke for about 20 minutes and I apologized for her recent experience and that I would need to look into her concerns and that I would call her back towards the middle of the following week.·         After researching everything for almost 2 days with my team I discovered what had happened (as far as it being a different vehicle).  The vehicle that the [redacted] had originally inquired about was sold in the process and one of the other Sales Managers [redacted]) did a great job by identifying that we sold a vehicle out of inventory that we had an active inquiry on (at this point this was NOT A SOLD vehicle to the [redacted]).  One of his responsibilities is to properly manage the inventory and that’s when [redacted] realized he needed to replace that vehicle with a “like-vehicle”.  He processed the necessary paperwork to do just that.  It appears that there may not have been a verbal conversation with [redacted] and the other managers (or [redacted]) at this point.  Long story-short the vehicle comes in and basically the vehicle is the only one in our inventory that matches what the [redacted] were looking for so I’m sure [redacted] assumed that was the vehicle they had originally inquired about.o   There was no purchase contract or signed agreement depicting any specific VIN#.·         I called Mrs. [redacted] at 6:55pm on Tuesday, February 21st, 2017, to explain to her what had happened and offer another apology for the miscommunication and a resolution.·         I offered her an additional $250 off the price of the in-stock vehicle and 3 years worth of free oil changes due to her inconvenience, however, stating that the deal needed to be finalized before the close of business on Tuesday, February 28th, 2017.·         She asked if I would honor the pricing on a vehicle that would have to be ordered.  I explained to her that the obvious reason I recognized for her getting an unbelievable price on the current vehicle was because it was in-stock unit.  Furthermore, I explained that her trade-in was originally appraised at $15,500, but eventually reappraised for $18,250…which was $2,750 more than what the vehicle was actually worth to us.  I further explained that the appraisal value of the vehicle was certain to change between now and when the ordered vehicle would arrive (typically about 8 weeks).  Not that I needed her to understand all of the intricacies of our business, but as a courtesy I did go on to let her know that the used vehicle market is very volatile and that pricing/values literally can change from day-to-day.  We don’t typically keep a used vehicle on our lot for sale over 60-days just for this reason.  With that being said, I explained that we just couldn’t commit to that trade-in appraisal of her vehicle for 8 weeks from now…because as long as I have been doing this I cannot predict what the marker will be 2 months from now.  I told her that if she was ok with that then I would offer the same deal on the ordered vehicle but that the trade-appraisal would almost definitely change between now and then.·         That’s when Mrs. [redacted] said she would talk to her husband and call me back but she instead just decided to file this Revdex.com claim which further illustrates that she has declined our offer and has no interest in doing business with our company. I sincerely apologize for the experience that the [redacted] had with our dealership.  There was NEVER any intentional misrepresentation: the vehicle in question was the same price, color, and had the same options…and the pricing never changed.  We have been around a long time and have a great reputation…there’s a reason why the [redacted] considered doing business with us even though they have many other Chrysler dealers between their hometown of Franklin and us in Kenosha.  This was an honest mistake and we’re sorry to hear that Mrs. [redacted] doesn’t want to acknowledge that. We wish the [redacted] the best in their new car shopping endeavors. Please confirm that you received this email. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your day! [redacted]Vice President of OperationsPalmen Motors, Inc.5431 75th StreetKenosha, WI 53142262.925.5113 - Direct262.697.3100 - Main262.697.4870 - [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Really! I have no options, you got YOUR MONEY now you want me to give you more! What a joke Palman Moters is. I got scammed and Palman got PAID AND THAT IS WHAT HAPPENED BOTTOM LINE. To bad Palman Moters will not do the right thing that there sales man promised me and my wife. Fast talking used car sales scam artist. Hey as long as Palman gets its $$$$$$$$$ that's all that matters folks.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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