Britt's Repair Rite Reviews (%countItem)
Britt's Repair Rite Rating
Address: 820 Bell Rd Unit A, Sarasota, Florida, United States, 34240-6500
Phone: |
Show more...
|
Fax: |
+1 (941) 243-3957 |
Web: |
|
Add contact information for Britt's Repair Rite
Add new contacts
Kirk, the repairman was incredibly rude. Replaced my fridge compressor but failed to check for ice buildup due to faulty compressor. Subsequently fridge never got cold & ice ruined fan. Lost hundreds of dollars in food plus $$ I had to spend on better, more thorough, patient & kind repairman to complete the job.
Failure to complete repair of correctly installing a working ice maker in a refrigerator. Britt's Repair failed to return to correct the problem.
We own a condo in ***
Britt's Repair had done warranty
repair to the refrigerator in December 2019. The unit was
rented in January 2020 when the renter said the ice maker did not
work. Britt's repair was called and
they installed a new ice maker.
The following day, the ice maker was still not working properly. Britt's Repair was called and they came back to fix the problem. Again, the ice maker still did not work .. Britt's Repair was called again and a time was scheduled for the repair. The repair man didn't show up.
A new date of March 3 was made for the repair. I received my *** bill for the charge of $377.43.
I called *** to contest the charges. Britt's Repair then cancelled the March 3rd appointment. I have now got a ReBill from *** and have contested the charges again. However, Britt's Repair will not come and fix the ice maker because Loni with Britt's repair
says that since we contested the
*** charge Britt's Repair will not
come.
Again, we contested because Bitt'
Repair never installed a working
Ice maker.
It has never worked!!
We are elderly and feel "TAKEN
ADVANTAGE OF"
Working ice maker
I had a dryer issue and missed diagnosed and refund for parts where not needed where not returned.
Called for a dryer repair. The Service guy came out put his hand on the dryer and diagnosed it and said this is what it needs and requested a deposit. I called the office and expressed my concern with the dryer whisperer not doing a full diagnoses she assured me that the technician has been doing this a while and everything will be fine. We gave the deposit and 1 week later came back out with the part that was ordered. Put the part in and the dryer was doing the same thing. Then the technician states we need a motor asks me can you hear that I said yes it is the same noise it made the last time you where here. Well that is the motor you need a new one and I will need another deposit. Then he proceeds to tell me the reason the motor is because someone put the drum in wrong. I told him that is impossible because the drum never came out. Then it took me 3 days to get a return call. I spoke to a young lady and she was going to have a service manager call back. When the service manager called back I informed him I was not happy it could be fixed if we did not relay on just the touching the dryer and turning it on. He proceeded to tell me it is very time consuming to take apart a dryer well that is why I paid a $75 service fee. Well all said and done with this company I requested my money back for the parts that where not needed. I have yet to receive it. I called another company and they came and did a diagnostic and not surprisingly the dryer is fixed without needing a motor
I want a full refund for parts and the services the did not preform correctly. I was without a dryer for 3 weeks and incurred more expenses having to do laundry at other locations
We had an appt set for the Warranty company with Britts Repair, the appt was confirmed, never showed, forgot next appt is 1 week more.
I had an appt set for 5/24 8 - 12 no show, I called they forgot and now next appt is 6/1, the warranty company can not change repair company as they fixed the issue less then 3 months prior and they have to be the company to come back out. They hung up on me when I told them this was unacceptable after telling me that was too bad.
I want this information known by the community as this is not a professional business practice and if I have another company come out my warranty is voided.
Contact Name and Title: Destiny - Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@brittsrepair.com
Back in February, we found that this customer's Samsung Dryer has a defective heater and filter. We installed these two parts and everything was working great. Just recently on 5/23 we were sent this customer's new service order in which it stated that yes, it was scheduled for 5/24 between 8-12. We as the servicer are allowed AT LEAST two business days to respond to a service order in which we were given less than 24 hours. Before she called, we went ahead and changed the date to our next available because there was absolute no way we would have been able to go out on 5/24. We were max booked until the following week which my secretary tried her best to explain to her. The warranty company behind this has a system that we are allowed to change the date in. It should have notified the customer of the date change, and we also tried explaining to her as well. We were very apologetic to the customer, but she still was not happy enough with her warranty company's mistake. We then let her know that she DOES have the option of finding another servicer that may be able to accommodate a quicker time slot. We have never heard of a customer being told their warranty would be voided due to change of service companies. Many times we have had customer's change over due to a second opinion, etc with no issue at all, same warranty company. After we let the customer know the options that she could do, we let her know that she is always welcome to take the appointment we were going to provide. My secretary then receives another call from this customer threatening us that because of the WARRANTY company's mistake, that she would file a complaint with you all to make us look bad when we had no control over this at all. She then kept harassing us over and over by calling to ask us for our business name to complain when we acted professional the entire time. We are in the right to "hang up" on a customer that is harassing our company and threatening us for no reason.We absolutely never "forget" about an appointment or "don't show up". That was never spoken of, and NEVER happened. I also was standing next to my secretary, and she did not say "that's too bad". This whole complaint is nothing but a lie and to bash our company. The warranty company is at fault and the customer should have taken it up with them. I believe that since we are a small company, she felt that it would be easier to hurt us then them.
(The consumer indicated he/she DID NOT accept the response from the business.)
The appt was set per warranty company 3 days and no reschedule until after I called and asked where they were, I was told she forgot and all of a sudden the warranty company got a notification they were rescheduling. Not until after I called asking where they were did they reschedule. I would have gotten a new company and eventually the warranty company had no choice but to get one, I was told they could not get this company to answer the phone either, as I could not or it would have voided the warranty per the warranty company. I did call asking the company name so I could file a complaint and was hung up on she would not give me the information. I then did a reverse look up on the internet and found the company name.
The warranty company did NOT send us anything over until 5/24. We do not get ANY information until we accept the call. Not sure where the information lies with you, but we are being completely honest in our response. I, the secretary, am now responding the second time to let you know (personally) that I never said I "forgot" about any appointment given. The warranty gave us LESS than 24 hours to respond. Immediately after we saw it we changed the date to our actual availability and then you called us. We had just changed it, and then I explained all of that to you but the customer was not satisfied. We will no longer be responding to this customer, and will not be going to her in the future due to these lies and harassment. When you stated, "eventually the warranty company had no choice but to get one, I was told they could not get this company to answer the phone either" this is so far from what we told you. You COULD and DID have the choice to take our appointment. No one told you, and especially not ME, that it was "too bad". I tried my hardest to work with you. Please recognize that we understand that you are unsatisfied and upset with your warranty company, but that should not be on us when I was nothing but nice to you!