Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Please find attached a [redacted] document containing additional proof of my many attempts at contacting Saddle Liquidators
We did receive an order from the buyerWe had email him if it will be okay to ship a different color and he did not replyWe waited for a week and after no reply,we went and shipped a different colorI have all the emails and time buyer has emailed meHe kept emailing me the same thing and never answered my questionWe post tracking number on the website the same day merchandise is shippedHe also emailed us saying he wants to return the saddle back and we responded to that email say is will be fineI have no problem taking the merchandise back and refund his moneyPlease ask him to provide the tracking number for this return and who signed for itI don't see we have any returnIf the tracking number states we have return it, then we will refund the moneyI could be wrong also.His return could be re-stocked by mistake and we didn't process the returnBut I would like to be sure we received it
Revdex.com:I called the Saddle Liquidators/Dass Trading Incon the 23rd of May and they stated that they would be mailing out my cashier's check that Friday, May 27thAs of this past Friday it has been two weeks and I have received nothing from the party in questionI received this message the 8th of June, and am confused on why it was sent out two weeks after I was told it would be sent. I hope to receive the certified cashier's check by the end of this week or I will again need to make contact with Saddle Liquidators.I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
This saddle was sold on [redacted] with no return policy. Buyer tried to contact me through my website. First he said this saddle was purchased through my website which was not correct.I asked him again then he told me it was [redacted]. He basically bought the saddle and did not like it.He was trying to...
return at sellers expense.When he contacted [redacted] they told him there was no return on this item.He knew about that and that's why he contacted me on my website. I told him it's okay I will take the saddle back.It's not a big deal but you will be paying shipping back to me. After finding out he has to pay shipping ,he started to say the saddle is damaged and he needs his money back plus shipping. I told him that's fine go head and ship the saddle and after we inspect we will refund your money with shipping. The next day he calls me saying this is $90 and I need you to pay.I told him I will not pay anything unless I see the merchandise and if it is really what he is saying. I get lot of calls from buyers they try to return merchandise at sellers expense.This is the same case. So he finally ships the saddle and after receiving we didn't find anything wrong with it..He was telling me stories all this time but the saddle was perfect.In-fact I resold the saddle with no problem and buyers had not complaints. I refunded the buyer his money minus the shipping. The shipping on this saddle was $59 and the buyer had only paid $22.99. We deducted the whole amount $59 and refunded the money back to him.He had shorted us from the start and all we did is deducted the exact amount and refunded the money back to him. Talking about me calling him stupid or racist remarks then I must say there is emails from this person calling me that.I can forward you if you would like.I don't call names to my customers but this person seems to have too much time in hand. As fas as I understand we are done here.I don't owe him any money and will not be refunding anything.
I am rejecting this response because: there was no indication of a no return policy on [redacted]'s website. I even did a mock purchase to see if there was a no return policy noted prior to purchase, there aren't any. I received the saddle and quickly deemed it unsafe for use and immediately went to [redacted] to attempt the return. It wasn't until then that I discovered there was a no return policy on the [redacted] website (after the sale) and it instructed me to contact the third party seller myself aka Dass Trading Company. I did not contact Dass Trading Company until [redacted] Instructed me to do so. The response from the trading company is full of lies! The $36 in question is not worth one more ounce of my time dealing with this shady business owner. A quick Google search on Dass Trading Company will reveal an abundance of customer complaints about these shady business practices. I don't have too much time on my hands unlike the thoughts of Dass Trading Company, I work very hard for my money and refuse to have it ripped off by thieves such as Dass Trading Company. The bottom line is, the saddle was unsafe! I am very familiar with Australian saddles and made my assumption about the product within 3 minutes of opening the box. I never once told Dass Trading Company how beautiful I thought it was...that's a lie! I mentioned it in an email prior to purchasing it.... but never after. Speaking of emails, I would be happy to provide copies of the emails sent to me by Dass Trading Company demonstrating the degrading comments. People and businesses that are out to screw hard working Americans need to be put in their place! If it is a repetitious action that people try to return items at sellers expense, then maybe there is something wrong with the seller.... as I have experienced myself.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Please find attached a [redacted] document containing additional proof of my many attempts at contacting Saddle Liquidators.
We did receive an order from the buyer. We had email him if it will be okay to ship a different color and he did not reply. We waited for a week and after no reply,we went and shipped a different color. I have all the emails and time buyer has emailed me. He kept emailing me the same thing and never...
answered my question. We post tracking number on the website the same day merchandise is shipped. He also emailed us saying he wants to return the saddle back and we responded to that email say is will be fine. I have no problem taking the merchandise back and refund his money. Please ask him to provide the tracking number for this return and who signed for it. I don't see we have any return. If the tracking number states we have return it, then we will refund the money. I could be wrong also.His return could be re-stocked by mistake and we didn't process the return. But I would like to be sure we received it.
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Please find attached a [redacted] document containing additional proof of my many attempts at contacting Saddle Liquidators
We did receive an order from the buyerWe had email him if it will be okay to ship a different color and he did not replyWe waited for a week and after no reply,we went and shipped a different colorI have all the emails and time buyer has emailed meHe kept emailing me the same thing and never answered my questionWe post tracking number on the website the same day merchandise is shippedHe also emailed us saying he wants to return the saddle back and we responded to that email say is will be fineI have no problem taking the merchandise back and refund his moneyPlease ask him to provide the tracking number for this return and who signed for itI don't see we have any returnIf the tracking number states we have return it, then we will refund the moneyI could be wrong also.His return could be re-stocked by mistake and we didn't process the returnBut I would like to be sure we received it
Revdex.com:I called the Saddle Liquidators/Dass Trading Incon the 23rd of May and they stated that they would be mailing out my cashier's check that Friday, May 27thAs of this past Friday it has been two weeks and I have received nothing from the party in questionI received this message the 8th of June, and am confused on why it was sent out two weeks after I was told it would be sent. I hope to receive the certified cashier's check by the end of this week or I will again need to make contact with Saddle Liquidators.I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
This saddle was sold on [redacted] with no return policy. Buyer tried to contact me through my website. First he said this saddle was purchased through my website which was not correct.I asked him again then he told me it was [redacted]. He basically bought the saddle and did not like it.He was trying to...
return at sellers expense.When he contacted [redacted] they told him there was no return on this item.He knew about that and that's why he contacted me on my website. I told him it's okay I will take the saddle back.It's not a big deal but you will be paying shipping back to me. After finding out he has to pay shipping ,he started to say the saddle is damaged and he needs his money back plus shipping. I told him that's fine go head and ship the saddle and after we inspect we will refund your money with shipping. The next day he calls me saying this is $90 and I need you to pay.I told him I will not pay anything unless I see the merchandise and if it is really what he is saying. I get lot of calls from buyers they try to return merchandise at sellers expense.This is the same case. So he finally ships the saddle and after receiving we didn't find anything wrong with it..He was telling me stories all this time but the saddle was perfect.In-fact I resold the saddle with no problem and buyers had not complaints. I refunded the buyer his money minus the shipping. The shipping on this saddle was $59 and the buyer had only paid $22.99. We deducted the whole amount $59 and refunded the money back to him.He had shorted us from the start and all we did is deducted the exact amount and refunded the money back to him. Talking about me calling him stupid or racist remarks then I must say there is emails from this person calling me that.I can forward you if you would like.I don't call names to my customers but this person seems to have too much time in hand. As fas as I understand we are done here.I don't owe him any money and will not be refunding anything.
Business states that they have been in contact directly with the consumer and will be sending out the check out this Friday.
I am rejecting this response because: there was no indication of a no return policy on [redacted]'s website. I even did a mock purchase to see if there was a no return policy noted prior to purchase, there aren't any. I received the saddle and quickly deemed it unsafe for use and immediately went to [redacted] to attempt the return. It wasn't until then that I discovered there was a no return policy on the [redacted] website (after the sale) and it instructed me to contact the third party seller myself aka Dass Trading Company. I did not contact Dass Trading Company until [redacted] Instructed me to do so. The response from the trading company is full of lies! The $36 in question is not worth one more ounce of my time dealing with this shady business owner. A quick Google search on Dass Trading Company will reveal an abundance of customer complaints about these shady business practices. I don't have too much time on my hands unlike the thoughts of Dass Trading Company, I work very hard for my money and refuse to have it ripped off by thieves such as Dass Trading Company. The bottom line is, the saddle was unsafe! I am very familiar with Australian saddles and made my assumption about the product within 3 minutes of opening the box. I never once told Dass Trading Company how beautiful I thought it was...that's a lie! I mentioned it in an email prior to purchasing it.... but never after. Speaking of emails, I would be happy to provide copies of the emails sent to me by Dass Trading Company demonstrating the degrading comments. People and businesses that are out to screw hard working Americans need to be put in their place! If it is a repetitious action that people try to return items at sellers expense, then maybe there is something wrong with the seller.... as I have experienced myself.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Please find attached a [redacted] document containing additional proof of my many attempts at contacting Saddle Liquidators.
We did receive an order from the buyer. We had email him if it will be okay to ship a different color and he did not reply. We waited for a week and after no reply,we went and shipped a different color. I have all the emails and time buyer has emailed me. He kept emailing me the same thing and never...
answered my question. We post tracking number on the website the same day merchandise is shipped. He also emailed us saying he wants to return the saddle back and we responded to that email say is will be fine. I have no problem taking the merchandise back and refund his money. Please ask him to provide the tracking number for this return and who signed for it. I don't see we have any return. If the tracking number states we have return it, then we will refund the money. I could be wrong also.His return could be re-stocked by mistake and we didn't process the return. But I would like to be sure we received it.