Bro-Tech Plumbing & Heating Inc.

Sent email to *** *** today 10/**/to try to resolve issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved They have agreed to reimburse me all funds that were owed to me and to waive the false
cancellation fee Thank you for your support!
Sincerely,
*** ***

The business has responded.  Please see below:Here is a copy of the correspondence to [redacted] responded to this and I believe it has been resolved to his satisfaction. [redacted] Thank you for your email. After reviewing your account, it looks like you signed up over the phone...

and two months payment was collected. Our general rule of thumb is when a customer signs up for service over the phone without an agreement, our customer service reps take this payment and communicate to the resident that this is a non-refundable deposit. I also understand that you learned after you signed up for our service that your street association did not approve the changeover. Our sales representative and customer service representatives were following our regular procedure. This situation has clearly upset you. Because the of your situation with the road association we will incur the cost to deliver and remove the containers that we provided to you. We will issue you a refund. Please expect this to arrive via check in the next 30 days. Have a nice holiday season. If we can be of service to your road in the future, please don’t hesitate to contact us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]