Bro-Tech Plumbing & Heating

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted] ***

The business has responded Please see below:Here is a copy of the correspondence to [redacted] *** [redacted] responded to this and I believe it has been resolved to his satisfaction [redacted] Thank you for your emailAfter reviewing your account, it looks like you signed up over the phone and two months payment was collectedOur general rule of thumb is when a customer signs up for service over the phone without an agreement, our customer service reps take this payment and communicate to the resident that this is a non-refundable depositI also understand that you learned after you signed up for our service that your street association did not approve the changeoverOur sales representative and customer service representatives were following our regular procedureThis situation has clearly upset youBecause the of your situation with the road association we will incur the cost to deliver and remove the containers that we provided to youWe will issue you a refundPlease expect this to arrive via check in the next daysHave a nice holiday seasonIf we can be of service to your road in the future, please don’t hesitate to contact us