Broad Management Group

I was verbally abused by a staff member here after I requested a work order repair.
Broad knows I am a disabled Vet and there not going to help me. I lived here in Big Bass resort here in TX prior to there buyout of the property. Mold roaches sewer issues flooding from sewers under the cabinet's bathroom tile kitchen tile the works. The worker put a paper plate over the hole where the sewer was and never fixed the property. I served notice on the property and paid my lease in full. Now they filed a lease violation against me and they are giving me 24 hours to leave the property and this is wrong. I don't know how to resolve this and no one at customercare @ broadmg.com will respond, I pay extra for my garage because of its use and it has handicapped plates. The property use to be 52 and older retirement complex. Now its anyone criminal's welcome to apply no background check. It has become a non safe place for me and I can not afford to leave until end of September 2023 and the new one is awaiting inspection still

Cody Austin [email protected]

I would like to make a formal complaint (written) against the management of one of your properties...Buttonwood Tree - 9211 E Harry - Wichita KS - 67207. I believe your property is being run into the ground by the current property manager Cheyenne and Leanne Carter. I have made a small list below of my complaints...

-all I simply wanted to know was what I am paying in total this year so I can compare it to what the new contract amount is. She is so lazy that she told me she couldn't look it up. They apparently can't do that?
-not performing the obligations set forth in the rental agreement to check fire alarms, replace furnace filters, and spray for bugs in a needed consistent and timely manner. she says it is because of covid but she does none of the above on a annual schedule. they also are not shampooing carpets when we renew our lease even though it is clearly set forth they will do so in the rental agreement.
-this property is infested with mice and ive put in service request after service request and I still have mice pooping on my countertops!
-when I need maintenance they come and go as they please without informing they have been in my apt
-Leanne is just a plain mean and incompetent person who has no qualms with threatening or belittling her tenants. I know numerous people around my little side of the building that have been harassed by Leanne.

I have never been treated with such utter disregard and disrespect! No other apartment complex ive lived in has treated their tenants this way. No one deserves this treatment. Help please!

Aaron

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes we did speak and I was advised I would be refunded the total amount of $I have rejected the response because I have yet to receive the amount listedOnce I receive the refund from the business I will be satisfied with the resolutionIt has been a week today since the business agreed to provide a check in the amount of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good morning, I received a complaint regarding Customer [redacted] She had paid a security deposit to a property that we manage: Georgian Place, and when they showed her the unit she had looked at online, it looked nothing like the pictures online, and she was not comfortable living thereThey refused to return her security deposit, and treated her very poorlyShe filed a complaint with the Revdex.com on August ***, and she called me on August ***, in the afternoonI told her I would get back to her, and on the morning of August ***, 2016, I called Ebony to let her know that I would be sending out a $check and another $check, since she paid more than she was supposed to for her application feeShe gave me her updated address, and the checks went out that dayI believe we have resolved this issue to her satisfaction Thank you Have a good day, Judy Z [redacted] | Accountant Broad Management Group [redacted] [redacted]

Worst company to deal withThey do not return callsProperties are a disgrace and should be shut down by code enforcementDoesnt maintain or ever keep up propertyHirers unprofessional and unlicensed maintainence that has no knowledge on how to fix or repair anything

Broad management company bought the complex I live in back in July It has gone so far downhillYou have to repeatedly ask for maintenanceTrash is all over the complex on the groundThey want that rent money on time but dont want to fulfill their end stated in the contractCalls for maintenance go unansweredThe complex is starting to feel like they are accepting section even though they deny itI cannot wait until my lease is over

I was a resident at one of their properties in Norman, Ok, *** *** *** I fulfilled my lease, gave my notice to move and provided my forwarding addressMy move out date was August *** 2018, it is now October **, and I still have not received my security deposit, $I have called and gone into the apartments several times to be told by the woman in the office that she was told to forward my information to the manager who is rarely on propertyI called the other property that the manager is on and spoke to another woman who assured me she would get a message to the owners, still nothingI have called the owners, Broad Management in New York numerous timesI was told by the receptionist that in order to even speak to someone I had to send an email to customer care, which I did, two weeks later I called again and the receptionist "found" my email and just could not understand why it wasn't forwarded to the accountant, I asked for the accountants name and was to

I viewed a property owned by Broad Management online at apartment finder to locate an apartment for my upcoming relocation with my jobI contacted their office in which I was instructed I had to pay a $application fee and they were waiving their administration feeI was advised to fill the application onlineI did and was required to pay for the application fee and in turn the office still requested a $money order I had my friend take in
After a few days I was advised I was approved for the apartment and I would need a $security depositI was advised I needed to bring the money order into the office so I had my friend take the money order into the office
Upon arrival in Augusta Georgia at Broad Management Groups property The Georgian Place I requested to view the apartment before I sign the leaseAfter waiting for minutes I was taken to view the apartment which was nothing like the apartments shown onlineI advised the man I was not interested in livin

Good morning,   I received a complaint regarding Customer [redacted]. She had paid a security deposit to a property that we manage: Georgian Place, and when they showed her the unit she had looked at online, it looked nothing like the pictures online, and she was not comfortable living...

there. They refused to return her security deposit, and treated her very poorly. She filed a complaint with the Revdex.com on August [redacted], and she called me on August [redacted], in the afternoon. I told her I would get back to her, and on the morning of August [redacted], 2016, I called Ebony to let her know that I would be sending out a $500 check and another $50 check, since she paid more than she was supposed to for her application fee. She gave me her updated address, and the checks went out that day. I believe we have resolved this issue to her satisfaction.   Thank you.   Have a good day,   Judy Z[redacted] | Accountant Broad Management Group [redacted] [redacted]
[redacted] [redacted]   [redacted] [redacted]

NO ONE CARES! I've lived in my apartment for over two years and I have never been so disgusted and disappointed in the lackadaisical attitude of the staff members, including the assistant manager of the property! You can call, email until you're blue in the face and the issue still wouldn't be resolved! Horrible business!! A renters nightmare!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes we did speak and I was advised I would be refunded the total amount of $550.00. I have rejected the response because I have yet to receive the amount listed. Once I receive the refund from the business I will be satisfied with the resolution. It has been a week today since the business agreed to provide a check in the amount of $550.00
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]