Broad Street Auto Repair

WE ARE RESPONDING TO THIS CASE WITH SUPPORTING DOCUMENTS THAT THIS CLIENT WAS GIVEN GOOD SERVICE AND NEVER DENIED A WARRANTYTO BEGIN YOU WILL SEE A LETTER THAT HE SENT US STATING THAT EVERYTHING WAS GREAT AND HIS TRUCK WAS BACK ON THE ROADHE LATER DID CALL AND SAID THE TRANSMISSION STARTED ACTING "FUNNY"WE REQUESTED THAT HE SCAN THE VEHICLE COMPUTER AND CALL US BACK WITH ANY CODESHE CALLED BACK WITH SEVERAL CODES THAT WOULD SURELY DEFAULT THE TRANSMISSION BECAUSE OF IT BEING A FULLY ELECTRIC TRANSMISSIONWE TOLD HIM ABOUT OUR WARRANTY AND THAT HE MUST SEND THE TRANSMISSION BACK AT HIS EXPENSEWE NEVER DENIED HIM SERVICE OR WARRANTYWE SIMPLY STATED THAT CODES MUST BE FIXED AND THEN WE COULD MOVE ON WITH WARRANTY ON THE TRANSMISSIONWE NEVER HEARD BACK FROM HIMNOW THE WARRANTY IS VOID BECAUSE HE ALLOWED ANOTHER SHOP TAMPER WITH THE TRANSMISSION WHILE STILL UNDER OUR CARE AND WARRANTY TERMSYOU CANT BUY A TELEVISION FROM [redacted] AND CARRY TO [redacted] TO FIX IT AND THEN CALL [redacted] WITH CONCERNSHE CHOSE TO CIRCUMVENT OUR WARRANTY AND SEEK OTHERWISEHIS 2YR WARRANTY WAS STILL GOOD AND WE WOULD HAVE BEEN HAPPY TO FIX OR REPLACE HIS TRANSMISSION, SIMPLE AS THAT!!!!!! THANKS ALOT LLOYD H***

No there's been no resolution the fact of the matter is I was ripped off he sent out an inferior product misrepresented it totally and it was going to cost me $*** for them to fix their mistake it's ridiculous their warranty is worthless and they are scam artist and I can do very little about it can't get no help from nobody

WE ARE RESPONDING TO THIS CASE WITH SUPPORTING DOCUMENTS THAT THIS CLIENT WAS GIVEN GOOD SERVICE AND NEVER DENIED A WARRANTY. TO BEGIN YOU WILL SEE A LETTER THAT HE SENT US STATING THAT EVERYTHING WAS GREAT AND HIS TRUCK WAS BACK ON THE ROAD. HE LATER DID CALL AND SAID THE...

TRANSMISSION STARTED ACTING "FUNNY". WE REQUESTED THAT HE SCAN THE VEHICLE COMPUTER AND CALL US BACK WITH ANY CODES. HE CALLED BACK WITH SEVERAL CODES THAT WOULD SURELY DEFAULT THE TRANSMISSION BECAUSE OF IT BEING A FULLY ELECTRIC TRANSMISSION. WE TOLD HIM ABOUT OUR WARRANTY AND THAT HE MUST SEND THE TRANSMISSION BACK AT HIS EXPENSE. WE NEVER DENIED HIM SERVICE OR WARRANTY. WE SIMPLY STATED THAT CODES MUST BE FIXED AND THEN WE COULD MOVE ON WITH WARRANTY ON THE TRANSMISSION. WE NEVER HEARD BACK FROM HIM. NOW THE WARRANTY IS VOID BECAUSE HE ALLOWED ANOTHER SHOP TAMPER WITH THE TRANSMISSION WHILE STILL UNDER OUR CARE AND WARRANTY TERMS. YOU CANT BUY A TELEVISION FROM [redacted] AND CARRY TO [redacted] TO FIX IT AND THEN CALL [redacted] WITH CONCERNS. HE CHOSE TO CIRCUMVENT OUR WARRANTY AND SEEK OTHERWISE. HIS 2YR WARRANTY WAS STILL GOOD AND WE WOULD HAVE BEEN HAPPY TO FIX OR REPLACE HIS TRANSMISSION, SIMPLE AS THAT!!!!!! THANKS ALOT LLOYD H[redacted]

Review: bought rebuilt tranny from broad street auto didn't work , there was 2 year hassle free warranty.so they said dirt got in shift solenoid, so replaced it which is major job,they said it was wiring problem I told them I checked voltages a nd ground to solenoid ( I was master auto mechanic for 16 years) ,so they had me send them my original tranny and they would rebuild it and I would take there 1st tranny out and when 2nd rebuilt tranny got here I would install it and send back 1st tranny, truck driver would not take tranny back, said was delivering one only.2nd tranny never worked either it cost $6 a qt for the tranny fluid for both rebuilds fluid alone was $130 not counting taking trannys in and out 4 times so they said they would refund money back to card and now after several phone calls and texts no one will answer it has been over 2 weeksDesired Settlement: want original $1000 tranny rebuild $100 core charge and ADDITIONAL $190 FOR 2ND TRANNY REBUILD KIT total$1290 , will eat the $10 fluid cost $40 solenoid cost and several hrs labor