A service tech for Bobs Appliance, [redacted] M.entered my home on 12/02/at 12:p.mto fix my dryer which he tested as needing a heater element and a cut off kit and service call totaled up to $206.02.After he installed both and turned on the dryer there was heat coming from it that was lukewarm so I assumed the issue was solved,played him and went around to the side of my house to see he had torn my dryer cover vent off the side of my house exposing the hole in mid air so I asked him to cover it back up as it was.The hole had been widenedAfter he put that back and left I went in to check the dryer and it was still lukewarm,so I put something in to see if it would dry and I noticed my dryer kept going when I opened the door.It never did this before he worked on it.I had to turn the dial to make it stop.So I called his phone to question it about it and he said I needed that Part for $something dollars more in which I refused because I know it had not had that problem before he worked on it.Said he hadn't left my area yet and he would call back if he has that part in his truck,hadn't heard from him in an hour so I called the store to report the issue.Girl that answered said owner [redacted] was in a meeting and will find out from service guy what happened and get him to call me.So when [redacted] calls he basically calls me a liar and refused to come back and fix the issue and said he'd let [redacted] handle it or send someone else out.He was very rude to me.I don't have $bucks to throw away for a service I trusted to fix my appliance without any hassle.I'm a new customerUp until this day no one has checked back in with me to resolve the issue or refund me for those parts that didn't work.I feel like I was conned out of my money and treated poorly.I need the issue handled or my money for the parts refunded
A service tech for Bobs Appliance, [redacted] M.entered my home on 12/02/15 at 12:15 p.m. to fix my dryer which he tested as needing a heater element and a cut off kit and service call totaled up to $206.02.After he installed both and turned on the dryer there was heat coming from it that was lukewarm so I assumed the issue was solved,played him and went around to the side of my house to see he had torn my dryer cover vent off the side of my house exposing the hole in mid air so I asked him to cover it back up as it was.The hole had been widened. After he put that back and left I went in to check the dryer and it was still lukewarm,so I put something in to see if it would dry and I noticed my dryer kept going when I opened the door.It never did this before he worked on it.I had to turn the dial to make it stop.So I called his phone to question it about it and he said I needed that Part for $20 something dollars more in which I refused because I know it had not had that problem before he worked on it.Said he hadn't left my area yet and he would call back if he has that part in his truck,hadn't heard from him in an hour so I called the store to report the issue.Girl that answered said owner [redacted] was in a meeting and will find out from service guy what happened and get him to call me.So when [redacted] calls he basically calls me a liar and refused to come back and fix the issue and said he'd let [redacted] handle it or send someone else out.He was very rude to me.I don't have $200 bucks to throw away for a service I trusted to fix my appliance without any hassle.I'm a new customer. Up until this day no one has checked back in with me to resolve the issue or refund me for those parts that didn't work.I feel like I was conned out of my money and treated poorly.I need the issue handled or my money for the parts refunded.
A service tech for Bobs Appliance, [redacted] M.entered my home on 12/02/at 12:p.mto fix my dryer which he tested as needing a heater element and a cut off kit and service call totaled up to $206.02.After he installed both and turned on the dryer there was heat coming from it that was lukewarm so I assumed the issue was solved,played him and went around to the side of my house to see he had torn my dryer cover vent off the side of my house exposing the hole in mid air so I asked him to cover it back up as it was.The hole had been widenedAfter he put that back and left I went in to check the dryer and it was still lukewarm,so I put something in to see if it would dry and I noticed my dryer kept going when I opened the door.It never did this before he worked on it.I had to turn the dial to make it stop.So I called his phone to question it about it and he said I needed that Part for $something dollars more in which I refused because I know it had not had that problem before he worked on it.Said he hadn't left my area yet and he would call back if he has that part in his truck,hadn't heard from him in an hour so I called the store to report the issue.Girl that answered said owner [redacted] was in a meeting and will find out from service guy what happened and get him to call me.So when [redacted] calls he basically calls me a liar and refused to come back and fix the issue and said he'd let [redacted] handle it or send someone else out.He was very rude to me.I don't have $bucks to throw away for a service I trusted to fix my appliance without any hassle.I'm a new customerUp until this day no one has checked back in with me to resolve the issue or refund me for those parts that didn't work.I feel like I was conned out of my money and treated poorly.I need the issue handled or my money for the parts refunded
A service tech for Bobs Appliance, [redacted] M.entered my home on 12/02/15 at 12:15 p.m. to fix my dryer which he tested as needing a heater element and a cut off kit and service call totaled up to $206.02.After he installed both and turned on the dryer there was heat coming from it that was lukewarm so I assumed the issue was solved,played him and went around to the side of my house to see he had torn my dryer cover vent off the side of my house exposing the hole in mid air so I asked him to cover it back up as it was.The hole had been widened. After he put that back and left I went in to check the dryer and it was still lukewarm,so I put something in to see if it would dry and I noticed my dryer kept going when I opened the door.It never did this before he worked on it.I had to turn the dial to make it stop.So I called his phone to question it about it and he said I needed that Part for $20 something dollars more in which I refused because I know it had not had that problem before he worked on it.Said he hadn't left my area yet and he would call back if he has that part in his truck,hadn't heard from him in an hour so I called the store to report the issue.Girl that answered said owner [redacted] was in a meeting and will find out from service guy what happened and get him to call me.So when [redacted] calls he basically calls me a liar and refused to come back and fix the issue and said he'd let [redacted] handle it or send someone else out.He was very rude to me.I don't have $200 bucks to throw away for a service I trusted to fix my appliance without any hassle.I'm a new customer. Up until this day no one has checked back in with me to resolve the issue or refund me for those parts that didn't work.I feel like I was conned out of my money and treated poorly.I need the issue handled or my money for the parts refunded.