Broadback Roofing , Inc.

Review: The company installed my roof in 2003. The edges of the rubber roof are curling and need repair. It still under warranty. I have made three phone calls over a two week period. I have not gotten a return phone call.Desired Settlement: I would like Broadback to call me, set up a repair time and quickly follow through with fixing it.

Business

Response:

Dear [redacted]:

We are responding to the complaint filed by [redacted] regarding the roof on her property at [redacted], Pennsylvania. She had called on several occasions for our company to address a loose lap on the rubber roof we installed on the rear second floor of her property. All of our roofing crews were out of the area working on a project at the time of those calls. When we returned to the [redacted] area, we went over to [redacted] and installed new 6” cover tape flashing over the loose lap area, addressing any threat to water exposure she might have had in the future. Furthermore, our office drafted a letter upon [redacted]. [redacted]’ request stating the installation was completed. We now consider this matter closed.

Respectfully Yours,

Partner

Broadback Home Improvements, LLC

Review: Broadback roofing installed a new roof on my home less than 10 yrs ago with a 20 year guarantee. I currently have a roof leak to be looked at & repaired. I have made 4-5 phone calls to this company within the last week asking for someone to call me back to set up a day & time for them to check it out. I had 1 initial return call with a voicemail and nothing more after that. I feel as though I am being ignored due in part because it would be warranty work. If broadback does not want to honor the warranty then it should not be advertised or given.Desired Settlement: to inspect the problem & repair/replace, which ever it takes to resolve the issue.

Consumer

Response:

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