Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ Hello, We at Broadband Corp are dedicated to our customer service and satisfactionWe specialize in extending fiber optic Internet infrastructure to rural central Minnesota I apologize that we were unable to come to an accord on this matter As stated in your complaint we offered to reduce your installation charge by the amount of the additional equipment that was required for your very challenging installationWith this there is a savings of over $This saving reduces your total obligation by nearly halfWe also offered to provide you with a promotional discount for using auto payment of $to further reduce your costThis promotion requires payment on the bill cycle date vs the bill due dateYou had originally agreed to this and that would have made your total balance due $This would have been less than half of your total obligationYou have since opted out of the auto pay promotion after we extended the offer a second timeAfter this reduction the total balance due is now $ Per the contract we will not be charging you any additional costs as you availed yourself of the Trial Period portion of the contract that we offer to all new customers As to the state protected land accusationThe first notification of this was after installationWe unfortunately have been unable to independently verify this statement as the customers address does not appear listed on any state or federal databases for "State Protected Land" that we could verify At this point we are only requiring the remaining amount due to assist us in covering the cost incurred in providing Internet service to the customer to this point As always we wish this customer the best of luck and have no ill will towards themWe only ask that the customer pay the obligations they have under the contract that they agreed to Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) While this issue is formally resolved, I will never do business with Broadband MN again and I will warn others away from themThe "sales/help desk/PR rep/VP" [redacted] is a deceptive and mean personI still believe I'm only entitled to pay the amount I stated before but I understand that is not how this is going to be resolvedI hope no one is subject to his poor consumer service ever againBroadband MN makes me sick
Customer appears to have forgotten that they signed a two year contract digitally The customer was informed that an early termination fee would apply if they cancelled prior to charging the account They insisted they wanted to cancel service and so the termination policy applies We did wave the day notice requirement to save the customer approximately $25, more then a 10% discount on the termination fee but it appears they did not feel this was sufficient
Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ Hello, We at Broadband Corp are dedicated to our customer service and satisfactionWe specialize in extending fiber optic Internet infrastructure to rural central Minnesota I apologize that we were unable to come to an accord on this matter As stated in your complaint we offered to reduce your installation charge by the amount of the additional equipment that was required for your very challenging installationWith this there is a savings of over $This saving reduces your total obligation by nearly halfWe also offered to provide you with a promotional discount for using auto payment of $to further reduce your costThis promotion requires payment on the bill cycle date vs the bill due dateYou had originally agreed to this and that would have made your total balance due $This would have been less than half of your total obligationYou have since opted out of the auto pay promotion after we extended the offer a second timeAfter this reduction the total balance due is now $ Per the contract we will not be charging you any additional costs as you availed yourself of the Trial Period portion of the contract that we offer to all new customers As to the state protected land accusationThe first notification of this was after installationWe unfortunately have been unable to independently verify this statement as the customers address does not appear listed on any state or federal databases for "State Protected Land" that we could verify At this point we are only requiring the remaining amount due to assist us in covering the cost incurred in providing Internet service to the customer to this point As always we wish this customer the best of luck and have no ill will towards themWe only ask that the customer pay the obligations they have under the contract that they agreed to Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) While this issue is formally resolved, I will never do business with Broadband MN again and I will warn others away from themThe "sales/help desk/PR rep/VP" [redacted] is a deceptive and mean personI still believe I'm only entitled to pay the amount I stated before but I understand that is not how this is going to be resolvedI hope no one is subject to his poor consumer service ever againBroadband MN makes me sick
Customer appears to have forgotten that they signed a two year contract digitally The customer was informed that an early termination fee would apply if they cancelled prior to charging the account They insisted they wanted to cancel service and so the termination policy applies We did wave the day notice requirement to save the customer approximately $25, more then a 10% discount on the termination fee but it appears they did not feel this was sufficient