BroadbandQ Wireless, LLC

Please be advised that this customer has been provided refunds in accordance to our terms of service agreementPlease see transaction details.Sincerely,Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The businesses response is inaccurarateIt is Q-wireless that comes to service our account They have also stated that our signal is strong, especially with our line of site to the towerTechnicians have stated that we should easily get the speed which we pay for but there is a "data hog" on the tower using all the bandwidthIf they are now saying that we are out of range then the company representatives that have repeatedly told us that we are well within range have sold us a service under pretenses Regards, [redacted]

Please be advised that customer [redacted] signed up for Internet Service on 8/6/total amount charged $He was issued a refunded on 8/8/for $for plan change requestCustomer cancelled service and we received our equipment back the week if 8/15/Customer has been refunded balance in full of his order 8/23/per our terms of service agreementCustomers complaint of his purchase are inaccuratePlease see all original transaction documents enclosedWe have enclosed all documents related to this transaction for your reviewThank you for your assistance Billing Department

Please be advised that this consumer resides in a location not within an adequate signal rangeBroadband Q Wireless works with cellular providers throughout the country that provide data servicesWe do not provide the actual signalThis customer is a [redacted] Internet customer not a Broadband Q Wireless customer and has received terms of service prior to applying for services with [redacted] This customer has an option to cancel at anytime and receive a full refund for equipment and services since he is not bound by contractPlease read the terms of service we have provided in the attachmentBroadband Q Wireless is a referral resource and does not provide actual data servicesFurthermore full disclosure of speeds and signal vary depending on geographic location as mentioned on all pages of the Broadband Q Wireless website.Consumer plans require a month agreementCustomers receive a ten day trial periodIf you are not completely satisfied just send it backAll equipment carries a manufacture warrantyIf for some reason your equipment fails due to manufactures defects we will replace it no costThe cost of the equipment activation is $- $onetime fee and includes activation and hour tech supportMonthly no cap data plan starts at only $per monthOur onetime activation fee includes activation and hour tech support only $per month perfect for basic browsing and emailingSpeeds can vary depending on location and proximity from data towersSome plans require a $line access charge please consult with your representative.Please expect 3-business days to receive your equipmentAll equipment is plug-and-play and a step by step information sheet accompanies every orderFor additional Questions please call [redacted] Customer Agreement With [redacted] Internet:: Please see link to review full terms of service provided to the consumer.Shipping and Service address: We will email your Wireless EVDO/3g equipment shipment tracking number shortlyOrders are processed Monday - Friday between 8am - 5pm ESTIf your order was placed by 5pm EST, there is a very good chance that your order will ship todayPLEASE NOTE: YOU HAVE A DAY TRIAL PERIOD TO TEST THE WIRELESS SERVICEUPON PLACEMENT OF THIS ORDER, YOU ACCEPTED AND AGREED TO THE FOLLOWING TERMS OF SERVICEIF YOU WISH TO NOT PROCEED WITH THIS ORDER, PLEASE CALL US AT [redacted] , OBTAIN A CANCELLATION NUMBER, AND RETURN THE EQUIPMENT TO: Router Return RMA Pleasant Street Worcester MA Wireless Terms of Service: [redacted] Internet Communications, IncTerms of Service http://www[redacted] .com/terms_of_service.shtml apply in addition to the following: - In the event that [redacted] takes corrective action due to a violation of the [redacted] Terms of Service, [redacted] shall not refund any fees paid in advance of such corrective action- Service requires use and purchase of authorized customer premises equipment- Service is Six-months term with days cancellation notice required- In the event of early cancellation of this Agreement prior to the end of the term, early termination will result a $fee- Taxes, surcharges, universal service fees and other mandated charges are not included in the quoted prices and will be added to the customers bill- Payment is due on the 1st day of each month and will be billed days in advance to a valid credit card (MasterCard, Visa, American Express or Discover)For your convenience, four month billing is available; payment is due in advanceA $late fee will be applied to any overdue invoices- Actual transmission speeds may vary depending on the distance of the installation from the nearest Network Node or based on the quality of wireless signals- This service is for IP data communications onlyNo local telephone, including emergency, service is provided- Installation is dependent on availability in the customers geographic region, and on availability of adequate facilities- Professional Installations are performed Monday through Friday between 8AM and 5PM for an additional charge of $Barring unusual circumstances, installations should take about hours- Professional Installation appointments may be rescheduled up until Noon of the previous business dayThere will be no charge to reschedule the original appointment if notice is received before Noon of the previous business daySubsequent rescheduling requests will result in a feeRequests to reschedule after noon of the previous day will result in a $charge- One time installation and activation is non refundable after the initial day trial periodThirty days cancellation notice in writing or via telephone is required and in return a cancellation number will be issued by [redacted] Please keep the cancellation confirmation number for your records- If the customer requests a service technician to be dispatched and no fault is found with the circuit, a charge will be incurred- The Wireless equipment we will provide is 1) a router or a modem, 2) wireless antenna, 3) data card- The wireless equipment should not be modified or relocated from the specified installation location/address without written authorization of [redacted] - Customer is responsible for providing and configuring all software required to establish network connectivity- Wireless data Services are provided solely for purposes of web surfing, sending and receiving email, photographs, and other similar messaging activities, and the non-continuous streaming of video, downloading of files and/or on-line gaming- The wireless service is intended for personal and family use and is not to be used to generate excessive amounts of Internet traffic through continuous, unattended streaming, downloading or uploading of large files, server hosting, any applications which entail machine-to-machine connections that do not involve active participation by a person, or for any other extraordinary circumstances which might generate excessive trafficIf you have any questions regarding the status of your order, please contact your account manager at [redacted] , or e-mail cs@ [redacted] .com Thank you, [redacted] Internet Communications, IncTerms of Service http://www[redacted] .com/terms-of-service.html

Thank You for bringing this complaint to our attentionIt is our goal to satisfy any and all complaints from our consumersPlease see attachments for reviewAlso below please see the original purchase and terms of service that our customers are provided when signing up for our data servicesAlso
in this invoice is a link to our expanded term and service.***Sincerely*** ***

To whom it may concern, On July 19th Mr*** signed up for internet service with our company(shipping/order doc) At this time Mr*** was provided our terms of service which accompanies all new ordersPlease see (terms of service)Since July Mr*** has repeatedly violated our terms
He has provided the terms on separate occasionsIn my last conversation with him by his own volition he admitted that he has never read the termsHe has repeatedly abused network which is a violation of our fair access policiesJanuary the speeds of his service were slowed as a condition of the agreementOn January the first we received over menacing calls to our operations department with threats and vulgarityWe have decided to terminate his service indefinitely per our terms of serviceWe have decided despite of our terms to refund Mr*** for service that he had paid for from Dec 21-January Please (see refund for service doc)The monthly service fee of $has been refunded in fullThe complainant is asking for a refund for $which is an equipment and activation fee that is nonrefundable per our terms of service after ten daysPlease (see terms of service doc)We again despite our policies as a courtesy are willing to refund this charge once the equipment is returned to us in working order.Customer must provide shipping details as proof of shipment before such refund is processedWith over people on our networks it is unfortunate from time to time we have to deal with these issuesIt is our mission to provide the best service to all our customersPlease have consumer to return equipment to: BBQ Wireless ** *** ** ***
*** ** *** Sincerely, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The businesses response is inaccurarate. It is Q-wireless that comes to service our account.  They have also stated that our signal is strong, especially with our line of site to the tower. Technicians have stated that we should easily get the speed which we pay for but there is a "data hog" on the tower using all the bandwidth. If they are now saying that we are out of range then the company representatives that have repeatedly told us that we are well within range have sold us a service under false pretenses.
Regards,
[redacted]

Please be advised that this customer has been provided refunds in accordance to our terms of service agreement. Please see transaction details.Sincerely,Customer Service

Please be advised that customer [redacted] signed up for Internet Service on 8/6/16 total amount charged $445.00. He was issued a refunded on 8/8/16 for $40.00 for plan change request. Customer cancelled service and we received our equipment back the week if 8/15/16. Customer has been refunded balance...

in full of his order 8/23/16 per our terms of service agreement. Customers complaint of his purchase are inaccurate. Please see all original transaction documents enclosed. We have enclosed all documents related to this transaction for your review. Thank you for your assistance Billing Department

Please be advised that this consumer resides in a location not within an adequate signal range. Broadband Q Wireless works with cellular providers throughout the country that provide data services. We do not provide the actual signal. This customer is a [redacted] Internet customer not a Broadband Q...

Wireless customer and has received terms of service prior to applying for services with [redacted]. This customer has an option to cancel at anytime and receive a full refund for equipment and services since he is not bound by contract. Please read the terms of service we have provided in the attachment. Broadband Q Wireless is a referral resource and does not provide actual data services. Furthermore full disclosure of speeds and signal vary depending on geographic location as mentioned on all pages of the Broadband Q Wireless website.Consumer plans require a 6 month agreement. Customers receive a ten day trial period. If you are not completely satisfied just send it back. All equipment carries a manufacture warranty. If for some reason your equipment fails due to manufactures defects we will replace it no cost. The cost of the equipment activation is $249.00 - $279.00 onetime fee and includes activation and 24 hour tech support. Monthly no cap data plan starts at only $119.00 per month. Our onetime activation fee includes activation and 24 hour tech support only $119.00 per month perfect for basic browsing and emailing. Speeds can vary depending on location and proximity from data towers. Some plans require a $20.00 line access charge please consult with your representative.Please expect 3-5 business days to receive your equipment. All equipment is plug-and-play and a step by step information sheet accompanies every order. For additional Questions please call [redacted]Customer Agreement With [redacted] Internet:: Please see link to review full terms of service provided to the consumer.Shipping and Service address: We will email your Wireless EVDO/3g equipment shipment tracking number shortly. Orders are processed Monday - Friday between 8am - 5pm EST. If your order was placed by 5pm EST, there is a very good chance that your order will ship today. PLEASE NOTE: YOU HAVE A 10 DAY TRIAL PERIOD TO TEST THE WIRELESS SERVICE. UPON PLACEMENT OF THIS ORDER, YOU ACCEPTED AND AGREED TO THE FOLLOWING TERMS OF SERVICE. IF YOU WISH TO NOT PROCEED WITH THIS ORDER, PLEASE CALL US AT [redacted], OBTAIN A CANCELLATION NUMBER, AND RETURN THE EQUIPMENT TO: Router Return RMA 544 Pleasant Street Worcester MA 01602 Wireless Terms of Service: [redacted] Internet Communications, Inc. Terms of Service http://www.[redacted].com/terms_of_service.shtml apply in addition to the following: - In the event that [redacted] takes corrective action due to a violation of the [redacted] Terms of Service, [redacted] shall not refund any fees paid in advance of such corrective action. - Service requires use and purchase of authorized customer premises equipment. - Service is Six-months term with 30 days cancellation notice required. - In the event of early cancellation of this Agreement prior to the end of the term, early termination will result a $250 fee. - Taxes, surcharges, universal service fees and other mandated charges are not included in the quoted prices and will be added to the customers bill. - Payment is due on the 1st day of each month and will be billed 15 days in advance to a valid credit card (MasterCard, Visa, American Express or Discover). For your convenience, four month billing is available; payment is due in advance. A $25 late fee will be applied to any overdue invoices. - Actual transmission speeds may vary depending on the distance of the installation from the nearest Network Node or based on the quality of wireless signals. - This service is for IP data communications only. No local telephone, including emergency, service is provided. - Installation is dependent on availability in the customers geographic region, and on availability of adequate facilities. - Professional Installations are performed Monday through Friday between 8AM and 5PM for an additional charge of $250.00. Barring unusual circumstances, installations should take about 2 hours. - Professional Installation appointments may be rescheduled up until 12 Noon of the previous business day. There will be no charge to reschedule the original appointment if notice is received before 12 Noon of the previous business day. Subsequent rescheduling requests will result in a fee. Requests to reschedule after noon of the previous day will result in a $250 charge. - One time installation and activation is non refundable after the initial 10 day trial period. Thirty days cancellation notice in writing or via telephone is required and in return a cancellation number will be issued by [redacted]. Please keep the cancellation confirmation number for your records. - If the customer requests a service technician to be dispatched and no fault is found with the circuit, a charge will be incurred. - The Wireless equipment we will provide is 1) a router or a modem, 2) wireless antenna, 3) data card. - The wireless equipment should not be modified or relocated from the specified installation location/address without written authorization of [redacted]. - Customer is responsible for providing and configuring all software required to establish network connectivity. - Wireless data Services are provided solely for purposes of web surfing, sending and receiving email, photographs, and other similar messaging activities, and the non-continuous streaming of video, downloading of files and/or on-line gaming. - The wireless service is intended for personal and family use and is not to be used to generate excessive amounts of Internet traffic through continuous, unattended streaming, downloading or uploading of large files, server hosting, any applications which entail machine-to-machine connections that do not involve active participation by a person, or for any other extraordinary circumstances which might generate excessive traffic. If you have any questions regarding the status of your order, please contact your account manager at [redacted], or e-mail cs@[redacted].com Thank you, [redacted] Internet Communications, Inc. Terms of Service http://www.[redacted].com/terms-of-service.html