The events descnbed in the report to the Revdex.com on April 1, are not accurately portrayed and we respectfully submit our response to offer clarification and express
our commitments to client satisfaction and product stabilityWe take any unfavorable statement
very seriously and our intent is to preserve relationships with our partners and highlight
years of a positive business reputation
Incident March 31,2014: Broadcast Interactive MediaLLC offers a content management system to publish and host content for websitesOur service is hosted using cloud technologies
and sustained an extended outage on MondayMarch at approximately 10:25PM CDT that rendered our services unavailable until TuesdayApril 1, at approximately 2:00PM
CDTOnline viewer usability to the sites on our platform was restored WednesdayApril 3, at approximately 12:00PM COTOur internal technical operations team was aware of the incident
from the onset and worked to resolve the outage efficientlyOur process during any technical incident includes periodic client communicationWe followed process and shared updates to
assure our focused attention with an escalated priority to restore service
Complaint Response: We cannot confirm weekly outages for a duration spanning multiple hoursOur product is supported with monitoring services that report technical issues to our
operations team hours each dayOur technical operations team responds to all service interruption and we strive to deliver our service with exceptional up time and comply with industry
standardsA brief interruption can sporadically occur including unknown or undetectable technical issues to the client or their viewersWe employ several development experts to maintain our
services and when technical issues demand service restoration their collaborative efforts have been successful
Kind Regards,
*** ***
Chief Operations Officer
The events descnbed in the report to the Revdex.com on April 1, are not accurately portrayed and we respectfully submit our response to offer clarification and express
our commitments to client satisfaction and product stabilityWe take any unfavorable statement
very seriously and our intent is to preserve relationships with our partners and highlight
years of a positive business reputation
Incident March 31,2014: Broadcast Interactive MediaLLC offers a content management system to publish and host content for websitesOur service is hosted using cloud technologies
and sustained an extended outage on MondayMarch at approximately 10:25PM CDT that rendered our services unavailable until TuesdayApril 1, at approximately 2:00PM
CDTOnline viewer usability to the sites on our platform was restored WednesdayApril 3, at approximately 12:00PM COTOur internal technical operations team was aware of the incident
from the onset and worked to resolve the outage efficientlyOur process during any technical incident includes periodic client communicationWe followed process and shared updates to
assure our focused attention with an escalated priority to restore service
Complaint Response: We cannot confirm weekly outages for a duration spanning multiple hoursOur product is supported with monitoring services that report technical issues to our
operations team hours each dayOur technical operations team responds to all service interruption and we strive to deliver our service with exceptional up time and comply with industry
standardsA brief interruption can sporadically occur including unknown or undetectable technical issues to the client or their viewersWe employ several development experts to maintain our
services and when technical issues demand service restoration their collaborative efforts have been successful
Kind Regards,
*** ***
Chief Operations Officer