Broadhead Car Wash Reviews (1)
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Broadhead Car Wash Rating
Description: CAR WASH & POLISH
Address: 1500 Old Broadhead Road, Monaca, Pennsylvania, United States, 15061
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Review: On Wednesday, 04/01/2015, at 3:30 p.m. I went to Broadhead Car Wash in Monaca, PA. When I pulled in, I exited my vehicle as directed by the attendant. He instructed me to go inside the store and pay for my service, which was the basic exterior wash ($8). I paid in cash and was not offered a receipt. After paying, I stood outside the exit of the tunnel and waited for my vehicle to exit. As my vehicle was exiting, I noticed scratches on the rear bumper cover on the driver's side which were not present before I entered. I pointed it out to the attendant who proceeded to wipe it with a towel which did not help. I asked for to speak with the manager, who was not present. I completed an incident report as instructed by Morgan, who was working at the cash register. Aldo called me the next day and asked me to come in so he could examine the damage. I came back to the car wash on Friday, 04/03/2015, and after Aldo examined the damage, he claimed that the car wash was not liable for the damage. Aldo showed me the tunnel, which has a spinning brush at the same elevation as the damaged paint. I also spoke with the Manager, [redacted], who also denied liability. [redacted] told me that he can zoom in 100x and would show me the video of my vehicle before it entered the car wash, but after finding the video in his office, he denied me the opportunity to review it. [redacted] told me there was nothing that could be done to resolve the issue unless I file a complaint with the police department which will be done. I will also be filing a suit with the Magisterial District Judge. [redacted] informed that they have 2 of the top lawyers in the area and I am looking forward to seeing them in court.Desired Settlement: I would like my car to be returned to the condition in which it was in before I entered the car wash on 04/01/2015. I have an estimate for refinishing the damaged driver side rear bumper cover totaling $479 which should be paid for by Broadhead Car Wash.