Broadlands Brickoven Pizza

Review: On September 26, 2014 around 8:30PM I placed a carry-out call while out shopping to Broadlands Brickoven Pizzeria for my family. I asked what specials they were running and I told the gentlemen on the phone what I wanted ordered. I was quoted a price on the phone of $27.54 cents, however when I went to pick up my order the price had escalated to over $33.00. I informed the cashier that was not the price quoted to me over the phone for my order. He then engaged the manager about this discrepancy and the manager said the price was $33.46. I replied that I was not going to pay a different price than what was quoted to me over the phone for the order. The manager than snatched the pizzas from the counter and told me I can go somewhere else. I informed him that I can do that and that I can file a compliant too. The service I encountered from management was incredibly unprofessional and certainly not how to treat a customer. The fact that they admitted their employee quoted me the price I stated as a mistake still left accountability on the management team to resolve the matter fairly and not try to force the customer to pay the full amount of the different price that was quoted.Desired Settlement: Simply an apology for snatching the pizza off the counter and telling me I can go somewhere else is the only resolution I am seeking.

Business

Response:

Dear [redacted],This in regards to [redacted] Revdex.com complaint ID [redacted]) on 9/26/2014.On September 26 2014 8:30 P.M. [redacted] placed a carryout order over the phone. A new [redacted] High School Student and part time employee at our facility answered the phone and took his order. That was her first day of work with us. He did ask for the Specials, so the girl looked at the menu for specials and found the 2 LG Pizza Deal, which is 2 Large 16" 1 topping pizzas for $23.99. The girl did read him the special.[redacted] chose the 2 LG Pizza Deal but he ordered 1 large 16" pizza with 2 toppings instead of one, and be also chose a large 16" Supreme pizza which has 6 toppings. He also ordered a Snapple bottle. The inexperienced new employee gave him the wrong price of $27.54 and had not charged him at all for the extra toppings.After the order was already made the manager looked at the ticket and realized that price was not right, so he asked the girl and checked the system to find that she had given him the pizza deal price without adding the price of the additional toppings,When [redacted] arrived to pick up the order, the girl told him about the error that she made and got the manager to talk to [redacted]s. The manager tried to explain to [redacted] with a menu in his hands but [redacted] refused to even look at menu, and replied that he was not going to pay a different price than the one he was told over the phone. The order was offered to bim for $33.46 even though the price was actually supposed to be $39.19.He completely refused to negotiate and only wanted the phone price -- nothing but that. [redacted] said that if we did not give him the order for $27.54 he would not take it. The manager told [redacted] that we already reduced the order to $33.46 for him since the regular price was $39.19 but be still did not accept it, so [redacted] chose to leave without the order.SincerelyPolidecto H

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The establishment by their own evidence further proves my experience at their place of business.