Broadstream Roofing & Exteriors

Initial Business Response /* (1000, 8, 2015/09/27) */
I am happy to address any leaking you are experiencingHowever, I have not received any emails, text or phone messages informing me there was still a problemI have sent emails to your husband (one while standing in the yard with him)
requesting an estimate to repair the damage to the interior in an attempt at resolutionThis request was made of your husband because he is a general contractor and stated he would prefer to do the work himself due to your dog breeding and that he had done the initial installationThese emails were also an effort to refer work to him that does not fall within my scopeI received no response to any of my emails
Please email a detailed description of the work to be done with the estimate so we can resolve the interior damage as soon as possible***@broadstreamdev.com
I am sorry you are still experiencing leaking due to the improper installation of flashing when your addition was built (work not done by Broadstream)I will do everything within my scope to resolve this issueI will attempt to contact you by phone and in person this week and beyond until we can get this issue resolved
Thank you
Initial Consumer Rebuttal /* (3000, 10, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not heard from them! It has been days since the response through the Revdex.com and still nothing
Final Business Response /* (4000, 25, 2015/12/26) */
I have sent members of my crew to visit the property to resolve the issueThe first attempted an initial repair; the second has had scheduling and weather conflicts and has communicated these to the homeownersThe homeowners have not responded to my emailsI am frequently in the neighborhood and have attempted to contact the *** at home without successOur rates are in line with industry standardsMy interest is in resolving the leakI will continue to make attempts to have the issue resolved or resolve it myself as soon as schedules and weather allow
Final Consumer Response /* (4200, 27, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This man is nothing but a liarHe has made no attempts with phone calls, or textsI received email from a reply of a bill we sent to him in regards to the interior damages which pretty much says he is not going to cover the price that we had quotedThe guy *** he supposedly hire to fix the roof has scheduled apptto come and doesn't show up or call to cancelWas last scheduled to come Dec 13th never showed up or calledHaven't heard from *** now either

Initial Business Response /* (1000, 8, 2015/09/27) */
I am happy to address any leaking you are experiencing. However, I have not received any emails, text or phone messages informing me there was still a problem. I have sent 3 emails to your husband (one while standing in the yard with him)...

requesting an estimate to repair the damage to the interior in an attempt at resolution. This request was made of your husband because he is a general contractor and stated he would prefer to do the work himself due to your dog breeding and that he had done the initial installation. These emails were also an effort to refer work to him that does not fall within my scope. I received no response to any of my emails.
Please email a detailed description of the work to be done with the estimate so we can resolve the interior damage as soon as possible. [redacted]@broadstreamdev.com
I am sorry you are still experiencing leaking due to the improper installation of flashing when your addition was built (work not done by Broadstream). I will do everything within my scope to resolve this issue. I will attempt to contact you by phone and in person this week and beyond until we can get this issue resolved.
Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not heard from them! It has been 9 days since the response through the Revdex.com and still nothing.
Final Business Response /* (4000, 25, 2015/12/26) */
I have sent members of my crew to visit the property to resolve the issue. The first attempted an initial repair; the second has had scheduling and weather conflicts and has communicated these to the homeowners. The homeowners have not responded to my emails. I am frequently in the neighborhood and have attempted to contact the [redacted] at home without success. Our rates are in line with industry standards. My interest is in resolving the leak. I will continue to make attempts to have the issue resolved or resolve it myself as soon as schedules and weather allow.
Final Consumer Response /* (4200, 27, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This man is nothing but a liar. He has made no attempts with phone calls, or texts. I received 1 email from a reply of a bill we sent to him in regards to the interior damages which pretty much says he is not going to cover the price that we had quoted. The guy [redacted] he supposedly hire to fix the roof has scheduled 2 appt. to come and doesn't show up or call to cancel. Was last scheduled to come Dec 13th never showed up or called. Haven't heard from [redacted] now either.