Broadway Amusements & ATM's

Complaint: [redacted] I am rejecting this response because: there was a communication error and the machine did not dispense the money I had requestedThe machine clearly stated communication error Regards, [redacted]

After reviewing the report from Columbus\us Inc, processor of ATM machines the report shows this customer received his $and no communication error....The correct procedure for the customer is to send his ATM receipt to his bank and dispute this charge. WE do not
reimburse customer on a just a "say so" they need to go through the proper channels. According to our transcation report there were transaction made prior his transcation and one was even minutes before and one minutes afterward and not were disputed or that there was a communication error. The customer can dispute this charge with his bank. *** ***, owner of Broadway ATMs did speak with Mr *** and Mr *** wanted his money, but he need to follow procedure with his bank and dispute legally. Thank you *** ***

I called the Columbus.net the processer of the ATM network. As per the Processor the customer needs to dispute with his bank. Once the dispute has been made, then Broadway Amusements & ATMs will abide by the bank and the processors investigation of the events and the ATM. There is absolutely nothing Broadway Amusements can do at this time until the customer disputes the charges with his bank. *** ***, owner of Broadway Amusements spoke with the customer yesterday and told him again that he needs to file a dispute with his bank regarding the charges

Complaint: ***
I am rejecting this response because: there was a communication error and the machine did not dispense the money I had requestedThe machine clearly stated communication error.
Regards,
*** ***

sent previous email....the customer needs to produce his ATM receipt and disputed with his bank. We do not give out cash when there is a dispute. according to the transactions reports from Columbus Processing the $was paid and no communication error report. Five minutes before
Mr ***s transaction someone withdrew money and eight minutes after Mr ***'s transaction multiple users withdrew money, no other dispute calls came in. *** *** did speak to Mr *** and was very courteous and never did hand up on him. Mr *** needs to dispute his charges with his Bank. There has been no proofs of any communication error from our Processor
Thank you
*** ***