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Broadway Animal Hospital Inc

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Broadway Animal Hospital Inc Reviews (1)

I want to apologize for the delay in this response, how ever the letter is address to our associate doctor whom has been out of the office.  His mail was not opened until the date in which I contacted you.  In response to the complaint we have seen pets from this client for a long...

time.  She rescued a dog and on May 16th she brought the pet in that she named [redacted].  She asked for us to do exam and a complete check over on this dog before she allowed contact with her dog at home.  We explained to her during the physical exam that it was important to do a heartworm check and fecal first, and if possible we needed to do lab work.  The lab work was due to the pet being an older dog and needs dental cleaning.  In her statement she stated she spent $300.00 on lab work which is incorrect because the actual lab work only cost $164.53.  The other services rendered at the time was a heartworm test, fecal and the charge for the exam.  The total for all services on May 16th, 2015 was 288.53.  On May 23rd, 2015 she brought the pet back in for vaccines which totaled $72.00 and she stated she was charged $300.00 for this visit.   She did schedule a dental for June 10th, 2015.  On the day of June 10th, 2015 she brought both of her dogs in requesting grooming on both and the dental on [redacted] (the rescue dog).   After dropping off the pets on that day she called asking for us to give her an estimate for the dental procedure.  We explained we would have to call her with a total sometime that morning prior to doing the procedure.  Once we figured the estimate and entered it into our computer she was called at the number she provided.  She was told that the procedure would be approximately $375.75 for the dental and that did not include any extractions and or other services she had requested.  She agreed and gave me verbal consent on the phone to proceed.   The services rendered were grooming for each dog at $45.00 per dog and she stated $50.00 per dog in her statement.  She then came in picked up the dogs and only wanted to pay the $375.75.  When her total bill was figured the charges on the dental were less than actually what she was quoted.  The total on the dental only came to a total of $355.76, and that was including dental, anesthesia, antibiotic injection, and pain medication after the procedure and to take home.  Her statement about the vet saying the pet is not a good candidate for full sedation and that she put her pets life at risk is not at all accurate.  In the veterinary profession there is no way to clean the teeth of any patient with out some sort of sedation.  We would never put any pet under any type of anesthesia and or sedation if we truly felt that it would be life threatening.  We take every precaution to insure that each pet is carefully monitored and the right type of medication is given based on the needs of the pet.  We took those precautions when we ran blood work in advance.  The unauthorized services is not completely understood since we did exactly what she asked for on the two dogs.  When she called me on or around July 16th, 2015 she stated that she was turning this over to the Revdex.com due to the fact I would not let her speak with the veterinarian to discuss the bill.  I did explain to her that I was the one that she needed to speak with and not the veterinarian.  She insisted several times and began cursing and raising her voice in our discussion.  I clearly told her that in no way was I going to listen to hear language and or discuss the matter any further if she continued.  I proceeded to hang up the phone.  I also know that her statement to us about not listening is due to our response when she comes in that we are to run the brothers care credit card and we do not need to call him.  It is our policy that if you are not the card holder we call the card holder, especially when they are not present.  She becomes very agitated when we proceed to call him and simply becomes uncooperative in the situation.  We also are sending a copy of the invoices and estimate to you for further review.  I will ask due to the inconsistency of her statements she reported being inaccurate that her credibility is to be considered in this matter.  If I may be of further assistance please feel free to contact me.

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