Broadway Automotive

Review: I purchased a set of four tires from Broadway. They advertised "free tire rotation as long as you own the vehicle". I went to have my tires rotated and was told "we are no longer honoring that service"Desired Settlement: Honor the advertised tire rotation.

Business

Response:

Broadway Automotive does honor the free tire rotation if the tires were purchased from Broadway. This must have been a miscommunication. We spoke with the customer and we agreed to give him a credit for the amount he paid for a tire rotation. If you have any questions, please feel free to call me at [redacted]Thank you,[redacted]General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The individual was very courteous.

Regards,

Review: I brought my car in for collision repair on 5-5-15 around 11 am. I was given an estimate on what needed to be repaired and was told 4 days to fix. I received a call today, 5-7-15 in the morning advising my car was done. I called back to ensure that it was in fact done and not a mistake call. I was informed that the 4 days is an estimate. I arrived at the collision center to get my car around 2:30 pm. I was told my deductible was $500 and to sign the check from the insurance company before I was given my keys. I asked for them to have someone come out and inspect the car with me, I was told the man I was dealing with was busy... they didn't have anyone available. I asked again to have someone check the car with me, another gentleman said he would come out. I went outside alone to look at my car. While inspecting the car, I seen that the work was not completed!!! There was many issues that were not repaired or done correctly! I pointed them out to this gentleman that came out, I said I want to talk to Jim, the man that was supposed to help me. We went in, he was busy again.... I was furious and went outside by my car again. Another gentleman, I did not catch his name, said he was a manager came out. I showed him the issues and he said he would make sure it was done correctly! I am angry as my car should not come out looking like a salvage car when it is a 2014 with under 14000 miles on it! I hit a deer with the front drivers side of the car, resulting in broken headlight, quarter panel smashed in, rubbing the driver door and dinging near the window support and a dent under the hood. when I inspected the car, it had the following wrong with it.... DEER FUR still inside the quarter panel on the inside, bad paint job under side of the hood, chunks of primer or buffer compound all over my hood and engine compartment, the section by the window was not repaired at all and a big white scratch was still visible, and there was DUCT tape residue still on my grill from where they had put it on the car when I got the estimate, and my radiator support was also not fixed!!! They made me and my insurance pay them over $2000 for a crappy job on a brand new car! They were trying to pass of this unfinished job as complete! That is ripping off not only me, my bank and also my insurance company!Desired Settlement: I want a refund of my deductible!!! Plain and simple, they told me my car was done and it was not! They should refund my $500 for lying, doing half the job and causing my dissatisfaction of having to deal with this!!

Business

Response:

We are very

sorry for any confusion or inconvenience, as that is never our intent. Being in

business for almost 99 years, customer focus and satisfaction has always been

our priority. Whenever an "estimate" of repair time is given, it is

just that, an estimate. It's done that way because in situations like an

accident, it is impossible to know what you will uncover when you get into a

damaged vehicle so the window of possible other findings is left open. In

regards to the condition of , the vehicle after repair, we apologize that it did not meet the customers expectations. We pride ourselves in delivering a completed product and in this caseapparantly fell short of that goal.

Review: [redacted] has called repeated times about a car loan for a relative I do not have contact with. When she called she did not identify where she was calling from. I thought she was calling from Broadway pizza or a store about some other matter. I am not from Green Bay and have never lived there. She was rude and demanding and would not take the reply from me that I do not have contact with my niece.Desired Settlement: An apology from Broadway Automotive Financing and that they do not call again. It is definitely not a place I would ever do business with.

Business

Response:

Thank you your feedback. Broadway Automotive apologizes for the way Vicki was treated and will better coach the staff. Broadway Automotive is sorry for any inconveince caused.

General Manager

Set up an appointment to look at a truck. Told the salesman I was driving from over an hour away and gave the exact time I was going to show up. Got to the dealership right on time, truck was being pulled up front by the salesman, Bill [redacted]. Thought to myself, wow what a nice guy and way to be prompt. Well, turns out he pulled it up for another person to test drive and left me sitting there with my whole family and some serious frustration. Another salesman asked if I wanted to see anything else, having drove all the way I looked at another truck to kill time and was not interested in it. Bill came out and said well you might as well take it for a ride. Why? I waited about an hour to find out if the other party was going to buy it. Never got the answer from Bill. Aaked another salesman. Said they had a deal workes out. So I ended up driving over an hour to watch someone else working with the SAME salesman buy the ONLY TRUCK on the lot I drove ALL THE WAY THERE to see. Fantastic job Bill. It took every ounce of me to not speak my mind in the midde of the busy sales floor for all to hear. Was so frustrated that I thought it best to leave and not stoop to your level. Called back to speak with a manager, got the receptionist and said all managers were busy, which is understandable. She informed me she would have one of them call me as soon as one became available. Waited around and never got a call back. Store is now closed and have to wait until the following week. Absolute joke.

Review: Broadway Automotive charged me full retail rate for OEM Honda part but installed a cheap after-market part (difference in cost of about $900) I confirmed with my local Honda dealer and brought my finding back to Broadway Automotive and asked for a refund. They offered $500 with no explanation of how they arrived at that number. [redacted], [redacted], intimated that because our car came in on a Sunday that his deception was justified..'nothing else was open and we got you back on the road,' he said.Desired Settlement: I am willing to let [redacted] keep the labor charges but I am seeking a full refund of parts and sales tax*. * interesting side note...we were charged sales tax on the full OEM part amount..was that passed along to the state or did Broadway Automotive report only the tax on the cheaper part they installed? Worth investigating...

Business

Response:

The customer signed the repair order prior to do the repairs and agreed on the price that was given, we have proof of that. The part that we installed is OEM for Honda and came with one year warranty. The broken part was sent to the customer via regular mail as per her request. We value our customers here and that is why we offered her $500.00 back even after the vehicle was released. We explained to the customer that we had to get back the part before we issue any refund. The customer rejected that proposal and instead said "this is a solid case man and I will win it". We asked the customer to bring back the vehicle so we could inspect the alleged bad part and the customer rejected our proposal. We did receive this broken vehicle on a Sunday and we had to do extra work to take it in since the shop was already closed and I had to use my own personal time to help them out in their emergency. For the records should be noted herein tha t the vehicle was inoperable and we had to use a third party tow truck to relocate such vehicle in the lot for the next day. We are willing to refund the customer $500.00 and they get to keep the part, or the customer must bring the vehicle back for us to inspect it. It is unfair for us to refund the $900.00 that the customer requested without receiving the part that we installed.

At this point we will only issue a refund if the customer bring back the vehicle and we can confirm that the part in the vehicle is the OEM one that we installed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To the points in Broadway Automotive's response:

1. "The customer signed the repair order prior to do the repairs and agreed on the price that was given, we have proof of that."

- We did approve of the repair estimate which indicated they would use an original Honda part. The part that we approved was an OEM Honda axle..OEM means it is built by Honda. The part that Broadway Automotive installed was a cheap aftermarket part. I have confirmed this with my personal mechanic, [redacted] in C[redacted], and also with Honda Cars of Boston in [redacted] and I have paperwork proving that (attached).

2. "The part that we installed is OEM for Honda and came with one year warranty."

- This is false, see above. The part that was installed is aftermarket, not OEM.

3. "The broken part was sent to the customer via regular mail as per her request."

- Yes, we paid the shipping and handling for this service.

4. "We value our customers here and that is why we offered her $500.00 back even after the vehicle was released."

- The difference between an OEM axle and a cheap aftermarket knock-off is ~$900 (any google search will show this). I asked for justification of the $500 refund, i.e. the difference between the cost of what they installed and what they claimed to have installed and they declined to produce anything. This amount suggests they are admitting guilt but still want to keep a bit of profit on their deception.

5. "We did receive this broken vehicle on a Sunday and we had to do extra work to take it in since the shop was already closed and I had to use my own personal time to help them out in their emergency. For the records should be noted herein tha t the vehicle was inoperable and we had to use a third party tow truck to relocate such vehicle in the lot for the next day."

- Not true. The car arrived by our tow truck before posted closing hours of 430p.

6. "At this point we will only issue a refund if the customer bring back the vehicle and we can confirm that the part in the vehicle is the OEM one that we installed."

- I live in Boston and this request is ludicrous. Broadway Automotive has acted illegally and they were caught in the act.

Thank you for investigating this fraud and please let me know if you need anything else from me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that we couldn't resolve this matter with the customer, once again we asked the customer to bring us back the part that we installed so we could've refunded them the money, obviously we can not refund them the money if they still keep the part right?

Anyways thank you for the opportunity to mediate.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This matter is now being handled by the State. Revdex.com case closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a 2011 Certified Used Chevrolet Equinox from Broadway Automotive in April of 2012. My wife and I were told that the only loan I was approved for was through [redacted] Financial with an 8.9% interest rate. Being that this was my first big purchase on my credit we didn't question it and took the loan with hopes of refinancing later on at a lower rate. We had a newborn baby at the time and just needed a safe and reliable vehicle. Last week my wife and I went into our bank, Pioneer Credit Union, to do other business and mentioned to the branch manager, Gina, that we wanted to look into refinancing our vehicle loan but that we were told by Broadway Automotive when buying the vehicle that we had been denied through Pioneer Credit Union. She told us that in April of 2012 we had been approved for a loan through them at a 2.5% interest rate and that we declined it. We never declined a loan through them personally and would have happily taken a 2.5% interest rate over an 8.9%. We paid on this vehicle, at that rate, for 16 months. We are extremely upset and disappointed by them telling us that we were not approved for the lower rate. I was just informed by someone that Broadway is affiliated with [redacted] so they probably got something out of the deal through them. I don't know how true that is but just the fact that we were lied to upsets me. We spent all this time paying over 3 times the interest when that money could have gone towards the principle of the loan.Desired Settlement: We would like to request a refund of the difference of what we paid in interest to [redacted] vs. what we would have paid with a loan through Pioneer Credit Union, as well as an apology for the horrible way they conducted business with us.

Business

Response:

September

11, 2013

Military Location-I will never return. first walk in to smell a reeking scent of smoke came up to the front desk to talk to a dark haired lady with red glossy eyes.

to tell the truth, I will be going to Holiday for my business from now on. Wasn't aware you hire druggies

EARLIER IN THE MONTH I PURCHASED A HYUNDAI TUSCON AFTER BEING LET OUT OF MY LEASE ON A HYUNDAI SANTA FE. I WAS TREATED FINE UNTIL I CONTACTED THE DEALERSHIP YESTERDAY QUESTIONING WHY I WASN'Y TOLD THAT THE "TRADE-IN" AMOUNT WAS NOT BEING PUT TOWARD MY NEWE PURCHASE, INSTEAD, IT WAS GOING TO BE USED TO PAY OFF MY PREVIOUSLY LEASED VEHICLE. I WAS NOT INFORMED OF THIS PREVIOUSLY. WHEN I CONTACTED THE DEALERSHIP YESTERDAY, MY 1ST CALL WAS NOT RETURNED. MY 2ND CALL AN HOUR LATER WAS REDIRECTED TO SOMEONE ELSE. I MISSED HIS CALL BY 10 MINUTES AND I THEN CALLED BACK. I WAS REDIRECTED TO A DIFFERENT MANAGER WHO WAS VERY RUDE. I TOLD HIM THAT I WAS SHOCKED TO SEE ON THE SALES PAPERS, THAT THE "TRADE-IN" VALUE THAT WAS DETERMINED, WAS NOT GOING TO APPLY AT ALL TO MY NEW PURCHASE, BUT INSTEAD TO PAY OFF THE PREVIOUS LEASED CAR. HE BECAME RUDE AND SAID "WHAT DID YOU EXPECT, THAT WE WOULD HAND YOU THAT MONEY!" I WAS NOT TOLD THIS AT THE TIME OF THE PURCHASE. I REALIZED THIS YESTERDAY WHEN I WAS ORGANIZING PAPERS IN ORDER TO GET THE TITLE FOR MY STATE FOR THE VEHICLE. I FINANCED THIS VEHICLE THROUGH THE COMPANY RECOMMENDED BY THE DEALERSHIP. AGAIN, WHEN I WAS GOING THROUGH MY PURCHASE PAPERS, I WAS RESPONSIBLE FOR ALL OF THE NEW CAR PURCHASE WITH $500 TOWARDS MY PURCHASE AND $1000 REBATE. I AM NOT DISPUTING THAT A LEASE AND THEN A DIFFERENT PURCHASE ARE HANDLED THE SAME WAY. I WAS NOT ADEQUATELY INFORMED AND THEN I WAS TREATED RUDELY WHEN I QUESTIONED. WHEN I EXPLAINED THAT I AM NOT FINANCIALLY ABLE TO PAY THE TOTAL FINANCED FEE AND THAT I AM GOING TO SELL THE VEHICLE, HE STATED THAT THEY CANNOT TAKE THE CAR BACK.