Broadway Clinic

Response:Statement of Facts The Salon Manager, [redacted] *., who spoke to the client about this issue is no longer with Fantastic SamsShe gave her two week resignation notice on August 23, with her departure scheduled for September 6thOn Sunday, September 4th, [redacted] Minformed [redacted] *., (Director) a client called regarding a lost gift card [redacted] searched the office (where lost cards are kept) and did not find oneShe stated she checked with other staff members present when the gift card was supposedly lostUnfortunately, no one reported having seen the gift cardThe security camera video was reviewed by Management and was found inconclusiveThere was no evidence of a misplaced, lost, or stolen gift cardThis information was relayed to [redacted] on Tuesday September 6th, her last day of workWe are not certain if [redacted] tried to contact the client with that information before her departure on September 6thWe had not heard anything further about this incidentWe found no evidence of card theft and we believe that the card must have been misplaced or lost elsewhereEfforts were made in good faith to locate the gift card, however, it is our Company policy that we are not responsible for personal items brought into the salon.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like to understand the word "inconclusive" as to there camera footage of while we were thereI would like to see this footageOthrrwise I have been told by someone anonymous at Fantastic Sams that they know what happened to the card but will never admit it because they would liable as the employee was acting as an agent for the company at the time they took the cardTheir answer being that their "policy is is they arent responsible for anything brought into their stores" is absurdMorally they should be very responsibleIts a slap in the face that my wife and I came into their establishment because of a referral given to us in which they marketed to me to pull me in but to turn around and say their not responsible is a cop outThey know what happened and stole our moneyWe will sue this company if this is the only responseI never thought people/companies were like this.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[First off I am or never said I was happyI've been going to this location for the past yearsI've had 3-perms in this location the last years but a first time to have this particular stylistThis is the first time a stylist ever combed my hair out after the perm, then cut itI have no curls as it is almost straightI cannot allow this company to put anything else on my hair because it will fryI had a brain tumor years ago and I never lost my hair I will not and cannot allow this company to cause me to lose my hair nowI continue to respectively request a refund]
Regards,
*** ***

Per Ms*** the company provided me a full cash refundI do appreciate their reconsiderationIssue resolved

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*** *** To Whom It May Concern; The following explanation has been provided by the Salon Manager: “Guest came in to
the *** salon and received a perm and hair cut from the stylist. Guest said she wanted a "tight Afro perm". The stylist told her that her shoulder length hair would not be a right Afro perm with the length, and she would need at least 3-inches cut off to achieve the style. They still went ahead with the perm. Guest usually gets a perm with white and gray rods, they used smaller rods for this latest perm.The stylist said the guest left happy. The same guest came in to the *** salon two days later, on Wednesday, and proceeded to tell the stylist who did the perm that she wanted a refundShe used cursed words, said very rude things about the stylist’s technical skills, and that she would sue the stylist, myself, and the salonThis was heard by another stylist and another guest, all of which have written statements on the situationThe stylist explained we do not offer refunds, but we could fix her hair for free of charge to her (The stylist also mentioned that the guest had her hair slicked back in to a pony tail, which would cause the perm to relax.)The guest then proceeded to call me, the salon manager, at the *** salon and demand a refund and tell me how awful her hair was and the same things she told the stylist at the *** salon. I told her I would be more than happy to take a look at her hair and re-perm it if I thought it was an option. We went through my schedule and hers to see what would work and she said the following Monday was the only day that worked for her. I told her I don't work Mondays but she would be more than welcome to have one of my assistants fix it. Since she didn't want the original stylist to do it, I offered her to come to our *** salon and have another stylist fix it. I made the stylist at *** aware of this. Monday rolled around, the guest never came to either salon and never called.The guest then called the *** salon on Wednesday, to yell at the original stylist again and that stylist told her she could call the salon manager at the *** salon, come see the salon manager at the *** salon, or that the salon manager would be at the *** salon on Thursday. She, the guest, then called me again that Thursday and cussed, yelled, and demanded I refund her money when she comes to the salon at 2pm. I reminded her she didn't come in on Monday to have her hair looked at. After yelling, swearing, and saying defamatory things about the stylist who did her perm and the salon, I told her if she didn't calm down, I would have to hang up. She went on saying she would be in at 2pm for her refund, and hung up on me. The guest never came in to the salon or called.” To the best of my knowledge, this is a truthful account of the salon manager’s and stylist’s experience with this customer. Please let me know that you have received their response and if there is further information needed. Sincerely,*** ***Regional Director

Response:Statement of Facts The Salon Manager, *** *., who spoke to the client about this issue is no longer with Fantastic SamsShe gave her two week resignation notice on August 23, with her departure scheduled for September 6thOn Sunday, September 4th, *** Minformed *** *.,
(Director) a client called regarding a lost gift card*** searched the office (where lost cards are kept) and did not find oneShe stated she checked with other staff members present when the gift card was supposedly lostUnfortunately, no one reported having seen the gift cardThe security camera video was reviewed by Management and was found inconclusiveThere was no evidence of a misplaced, lost, or stolen gift cardThis information was relayed to *** on Tuesday September 6th, her last day of workWe are not certain if *** tried to contact the client with that information before her departure on September 6thWe had not heard anything further about this incidentWe found no evidence of card theft and we believe that the card must have been misplaced or lost elsewhereEfforts were made in good faith to locate the gift card, however, it is our Company policy that we are not responsible for personal items brought into the salon.?