Broadway Ford Truck Sales Inc

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: Curt W***,Sec.Treas
Contact Phone: XXXXXXXXXX
Contact Email: ***@broadwaytruck.com
Mr*** brought his vehicle in 6/because the truck would not shift into parkWe estimated repairing the shifter at
$He approved the quote and we finished job on 6/and billed him $On 6/he left with the vehicle and later called our shop and said it would not startWe gave the customer a loaner vehicle and inspected the unitWe found the fuse panel relays wet causing addition problemsSince this was separate problem we would have to charge for additional repairsHe did not want to pay any moreWhen he came back to get the truck, it would not startWe took the customer home until we could get his truck started at no additional chargeWe then went and picked the customer up and brought him the shop where he left with truckNow customer says blowing warm air, air bag light onHe wanted to see if the truck would do better when dried out for a few daysThat was our last conversationPlease keep in mind these are problems not associated with repair we completed

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@broadwaytruck.com
We repaired the tail light in February 2015. In December customer came in for light repair and wanted no charge. We informed him that if...

our original repairs failed, we would repair no charge. However, if some other problem was determined that customer would have to pay for the new problems. The truck is 20 years old and 11,400 additional miles were put on the truck since 1st repair. Again we would charge for new additional problems, but he wanted a free repair. The customer even threated our service personnel and has been reported to the police department.