Broadway Hitronics Inc

The customer was in contact with us last week and said the netbook would be sent backOnce we receive the net book we will gladly exchange and send back whichever notebook the customer decides to take, equivalent to the same price

To whom it may concern, The customer in question is asking for a refundHe's asking for a refund a month later after having been using the shaverThe customer is asking for his
money back and we aren't able to do that being that we are a small business and not a giant corporations and we have store policy which is "no refund"We want to help the customerTherefore, what we can do and are willing to do is exchange his shaver for a similar one because the one he has is no longer being manufactured

To whom it may concern
The customer bought a Chrome computer, but if didn't meet the satisfaction of the customer we are willing to exchange for different one.
The customer simply has to return the...

computer and we well gladly replace it for an
HP computer that the customer specified .
Thanks. [redacted]

Revdex.com:
At this time, I have not been contacted by Broadway Hitronics Inc regarding complaint ID [redacted].
I contacted the business after I didn't receive any further communication from them. I have mailed back the laptop I was assured that they would sent the correct machine once they received the one I had. It's a risk as I am just taking their word for it but I absolutely cannot use the chromebook they gave me as it has limited functionality. At this point I have had to call to get a response and I am calling from England. I will keep you posted of any further developments. I kept the receipt and wil get proof I sent the laptop. 
Sincerely,
[redacted]

This store is crooked. Everything in the store is labeled at hugely inflated prices, and the sales men drop the price, 'special offer' and drop it and drop it until he customer agrees to buy. 9/10 the price the customer pays is still much more than the recommended retail price, and/or the price you would pay at an reputable store, in the city or on the internet. Steer well clear.

Review: I bought a notebook on Saturday from Hi-Tronics. It was an HP 14 inch with 320gb hdd and 4 gb RAM. As I was taking care of payment one of the store assistants packed it into the new case I bought at the same time. When I arrived home I discovered that the assistant had packed a chromebook rather than the notebook I had looked at and wanted. This is particularly an issue as I had gone to New york for a day and was due to fly within a few hours back to england. I called the company on my arrival and notified them what had happened. I informed them I was back home. The first assistant told me to just buy a harddrive but I explained the chromebook was unsuitable for me as I am in a country with limited internet acces half the year. He told me to call back and speak to the person who had served me. I was then told to speak to the [redacted]. I called at the time he was to be in and I was told to call back half an hour later. I did so and he still wasn't in so someone took my details and said I would be called when the appropriate person to speak to was in. [redacted] called back and after 40 mins I called, I spoke to him and I knew there was going to be no easy solution. I asked if I could be reimbursed the difference between a chromebook and the notebook I had wanted to buy. I was told they charge them the same price. I then asked if wecould not include the manufacturer as they have offices in both countries to resolve the logistical problem. The man who idetified himself as [redacted] asked me to call the next day at the same time. I am in the uk so the time I had called was 22:43. The next day I called around the time he was in between 22:30 U.K time and 00:40 I called a total of 26 times. The first time the phone was answered I was asked to call back in 30 mins. I was then continually sent to voicemail with an average of three rings. When I left a voicemail and tried to call back the line showed to be busy but other than that I was sent to voicemail. I have a product that I did not initially want chromebooks generally sell at an average of £100 less than a laptop so selling would mean I make a loss of an excess of £100 and two pawnshops have already refused to buy as chromebooks are generally not popular in the U.K. The company doesn't look like it wants to co-operate in finding a common ground and I now have a high phonebill on Monday I spoke a total of 32 mins with the store and on Tuesday everytime it went to voicemail I was charged and at an international rate. I put the address of where I was staying as the form didn't like my U.K address.Desired Settlement: Take responsibility for it's actions , hopefully it was a genuine mistake on the behalf of their staff but they need to stop taking advantage of the fact that I am a foregner in a different country and resolve this issue. I would like to recieve what I paid for or nothing at all. The chromebook is in the bag as new it still has the plastic. An apology for the poor service and inconvenience caused alternatively compensation for the distress caused and the phonecalls made.

Business

Response:

To whom it may concern

The customer bought a Chrome computer, but if didn't meet the satisfaction of the customer we are willing to exchange for different one.

The customer simply has to return the computer and we well gladly replace it for an

HP computer that the customer specified .

Thanks. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am unable to just go into their store as I am in a different country. It was ascertained between the company and myself that I had been given the wrong product when I called on the Monday. I called them to see what could be done and notified them that I am no longer in the U.S I am in Cambride U.K and just popping in to switch it would not be possible. I tried using the chromebook but it is not even vaguly similar to what I am used to using and I can't use it for my work as I can't download software I use. I proposed that I be reimbursed the difference between a chromebook and the laptop I had looked at and thought I had bought but I was informed they are the same price. Chromebooks are typically £100 cheaper than laptops and not very popular in the U.K so I would be experiencing a massive loss and it's a loss I can't afford. I proposed sending it back but there was disagreement as to who should cover the airfreight costs. I have a machine that is unsuitable and it is making my life very difficult as my old laptop broke hence buying a new one. In addition I now have a large phonebill from calling to resolve this. I left my number and three times I was told I would be called back after a certain amount of time but not once was I called back. I also left my e-mail as I informed the company that it's expensive for me to call and they weren't calling back and requested we switch correspondence to e-mail. I'm getting very frustrated now I recieved the companys e-mail response and I had informed them I can't just come in.

Kind regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Broadway Hitronics Inc regarding complaint ID [redacted].

I contacted the business after I didn't receive any further communication from them. I have mailed back the laptop I was assured that they would sent the correct machine once they received the one I had. It's a risk as I am just taking their word for it but I absolutely cannot use the chromebook they gave me as it has limited functionality. At this point I have had to call to get a response and I am calling from England. I will keep you posted of any further developments. I kept the receipt and wil get proof I sent the laptop.

Sincerely,

Business

Response:

The customer was in contact with us last week and said the netbook would be sent back. Once we receive the net book we will gladly exchange and send back whichever notebook the customer decides to take, equivalent to the same price