Broadway Hospitality Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Fox Theater website said 5:00p.mfor refunds on 2-**-FactDifficult for customers to know that it was really 2:p.mI accept this decision because I have already wasted more time on this than it would have taken for me to drive to Atlanta in a state of emergency to see the show

Revdex.com: At this time, I have not been contacted by Broadway Hospitality regarding complaint ID [redacted] Sincerely, [redacted]

Good Afternoon, Regarding this matter, as I have explain it to you over the phone, we were giving our customer the refund back from 2/**/till 2/**/noonHowever, the customer contact us after the refund period was overI have contact my group agent and even
ask them if they could do me a favorHowever, if the customer has contact on the day where the weather was bad, it wouldn't be an issue to issue a refundIf you have any question please feel free to contact me at *** *** ***.As per our conversation, the customer didnt buy directly from the box officeWe bought it from the box office via group and the group refund time is different from the box office timei have attach the email correspondent with the group agent that I bought the ticket fromplease just show the last two pages. Thank You ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
Fox Theater website said 5:00p.m. for refunds on 2-**-2015. Fact. Difficult for customers to know that it was really 2:00 p.m. I accept this decision because I have already wasted more time on this than it would have taken for me to drive to Atlanta in a state of emergency to see the show.

Revdex.com:
At this time, I have not been contacted by Broadway Hospitality Group regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Broadway Hospitality Group has been resolved.The business contacted me and they claimed they had disabled the tickets hence will honor my credit card challenge.  They did not...

specifically offer to credit my account nor did they offer sending me tickets directly.  I decided to buy other tickets at that point.  I reserve the right to open another complaint if the business then chooses to challenge my credit card dispute.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Broadway Hospitality regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I would like to make a complaint towards BROADWAY HOSPITALITY GROUP….I had ordered 2 tickets for HEDWIG AND THE ANGRY ITCH for July **, 2014 for the 7pm show….mezzanine, center, row C…when I got them, they were for BALCONY….I called them up and they insisted that I said “balcony”…..I DID NOT say "balcony"...

My notes say “mezzanine” and my sister was right there beside me when I made the phone call, she would have corrected me if I had said the word “balcony” by mistake. I feel like this is a typical “bait and switch”….what can be done about this??Desired Settlement: I would rather have two mezzanine tickets, row C, for July [redacted] @7pm for HEDWIG AND THE ANGRY ITCH.....if that is not possible, a credit card refund for them being so dishonest

Consumer

Response:

At this time, I have not been contacted by Broadway Hospitality Group regarding complaint ID [redacted].

Sincerely,

Review: Purchased Motown Musical tickets at an online price of 62.00 per seat plus a service fee and mailing cost.presumed I was getting a 62.00 seat. When I received the tickets I have a $32.00 seat.I called and wanted to know why I paid $40.00 extra dollars for a seat worth only 32.00.They claimed that they purchase the tickets at a discount, will if that is true then I should still be getting a seat for $62.00 not a $32.00 seat.I truly can not believe that a company can double the cost of a ticket, is this legal? I believe I am due a refund for these tickets. I do not mind paying the $32.00 a ticket the service fee and the mailing, that is what I agreed too, but to pay $62.00 for a $32.00 ticket is just down right NOT LEGALDesired Settlement: I FEEL I SHOULD RECEIVE A REFUND FOR PART OF THE TICKETS. I PAID OVER $432.00 FOR THESE TICKETS WORTH $192.00I AM ALSO CALLING DISCOVER TO SEE IF I CAN RETRACK MY PAYMENT.WHICH I BELIEVE IS TOO LATE SINCE I PURCHASED THE TICKETS IN JANUARY.

Consumer

Response:

At this time, I have not been contacted by Broadway Hospitality regarding complaint ID [redacted].

Sincerely,

Review: I lost my 3 tickets for the Motown Musical Show I purchased through Broadwayticket.org. When I contacted them they refused to assist me. They said it was too late in the day and nothing there was nothing they could do. However I spoke to the Box office and they said they could and would have allowed me to see the show had someone from Broadway Hospitality contacted them. When I called again the following day someone named [redacted] refused to listen to very agreeable option the Box Office offered me. He hung up on me. I found this lack of customer satifaction very upsetting. He didn't even try to help me. I was humiliated and made to feel helpless. I too work in the product related service industry and know that we try our very best to help our customers no matter what the issue or who is at fault.Desired Settlement: The Motown Musical Box Office told me they would honor my ticket purchase as past date sale for a Tuesday, Wednesday or Thursday night show if I could get a voucher from the seller Broadway Hospitality.

Consumer

Response:

At this time, I have not been contacted by Broadway Hospitality Group regarding complaint ID [redacted].

Sincerely,

Review: Broker [redacted] and Broadway Hospitality Group sent me back and forth between them to resolve this issue. Broadway Hospitality Group used [redacted] to sell tickets. I have an invoice from Broadway Hospitality Group but purchased through his broker. His broker guided my buying decision by telling me that ticket orders are filled "inner to outter" which means centermost seats(the better ones) within a row are the first to be sold. I purchased seats in a section that has 14 seats in total and broker was presenting that all 14 seats were available so broker had told me I would get the inner seats near the aisle when I purchase. I made purchase and the invoice claims I will receive the worst seats in the row away from the center. I called Broker([redacted]) and again was told I should have received inner seats first and that I should call the seller. I called Broadway Hospitality Group who blamed [redacted] saying they should never have communicating seat selection. To make matters worse, Broadway Hospitality Group claimed to know the EXACT seat selection process and couldn't explain why his broker didn't know this nor could be explain why this exact seat selection process is not advertised on his broker's site. This is a classic bait and switch. I can see from Broadway Hospitality Group F rating in Revdex.com that he will not fix this easily resolvable situation as the whole row of tickets is still available hence I am filing this complaint.Desired Settlement: Simply provide the tickets that I expected per verbal guidance from broker and per the buying terms I entered when I placed the order which reiterated my conversation with the broker. This is the right thing to do and anyone who doesn't see this is simply a common crook looking to make a fast buck and is too lazy to do the right thing which could have lead to future business. If exchange isn't possible, then I want refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Broadway Hospitality Group has been resolved.The business contacted me and they claimed they had disabled the tickets hence will honor my credit card challenge. They did not specifically offer to credit my account nor did they offer sending me tickets directly. I decided to buy other tickets at that point. I reserve the right to open another complaint if the business then chooses to challenge my credit card dispute.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: To whom it may concern:

I called your service free customer service number today at approximately 3:00 p.m. to ask about a refund for the Wednesday, February **, 2015 performance of Wicked. I live in the Atlanta area where we experienced bad weather conditions on the [redacted]. I was not able to get to the show.

Today I was told I had to call the day of the performance and weather event to get a refund or exchange. Then I was told to call back in two hours to see if something could be done. I pointed out that the offer on the [redacted] website said the changes must be completed by today, Friday, February **, 2015. at 5 P.M. and two hours would be after that time. So whomever I talked to told me call back in one hour instead. When I did call back your agent told me I called too late because the cutoff time was actually 2 p.m. today. It clearly it states that it is 5:00 P.M. on the [redacted] website:

I am also clear there is no way on earth I will be getting any refund or exchange from your "operation".I am sure that no matter when I called I would be told you could not do anything even though the venue itself was willing to make accommodations and cites the weather as the reason. That is unacceptable customer service. And I know good customer service having worked for many years as a [redacted]. Combine your lack of service and the rude and callous telephone manner of whoever answers your phones and your company's service leaves much to be desired.

I also plan to contest this charge on my credit card and report you to the Revdex.com so others will not be mistreated by your company in the future.

I rate your customer service: WICKED.

[redacted]Desired Settlement: I would like a refund to my credit card as the venue, the [redacted], clearly stated the dangerous weather event could impede people's ability to get to the theater on 2-**-2015. I live about 45 minutes from Atlanta. It takes about 1 and 1/2 hours to get there with light traffic. I felt the snow and ice conditions were too treacherous to take the chance. There were many people stranded on the road in Atlanta in last year's snowstorms; I did not want to be one of them.

Business

Response:

Good Afternoon, Regarding this matter, as I have explain it to you over the phone, we were giving our customer the refund back from 2/**/2015 till 2/**/2015 noon. However, the customer contact us after the refund period was over. I have contact my group agent and even ask them if they could do me a favor. However, if the customer has contact on the day where the weather was bad, it wouldn't be an issue to issue a refund. If you have any question please feel free to contact me at [redacted].As per our conversation, the customer didnt buy directly from the box office. We bought it from the box office via group and the group refund time is different from the box office time. I have attach the email correspondent with the group agent that I bought the ticket from. please just show the last two pages. Thank You [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Fox Theater website said 5:00p.m. for refunds on 2-**-2015. Fact. Difficult for customers to know that it was really 2:00 p.m. I accept this decision because I have already wasted more time on this than it would have taken for me to drive to Atlanta in a state of emergency to see the show.