Broadway Mailboxes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI ask them to come get this stuff at first, the manager from the other store told me Asaid nothing was wrong with the furniture but Atold me they could restuff the pillows, I want a full refund & get this stuff out of here Regards, [redacted]

We have issued the full refund for the bedroom furniture we cannot supply, it has been discontinuedWe apologize for the inconvenienceWe have spoke to [redacted] who has agreed to retract this complaint and wait for her reclinerWe appreciate her understanding in the matter

Mr [redacted] was refunded the $for the furniture he decided to cancelMr [redacted] was offered the $refund as compensation to continue to wait for the order, he chose not to wait and to cancel so the only refund we gave was for the furniture he purchased and cancelledWe attempted to explain this to Mr [redacted] multiple times but he would not let us explain, instead he would hang up and call back at different times to speak to different individualsI hope this helps resolved the matter,please call or email with any further questions or concernsAmanda B [redacted] Furniture For Leas [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is absolutely ridiculous and not true! They are lyingIt is absolutely unbelievable.I don't accept this lies.First, I never received for the refundthey sent me a check of 679.45, not Where is the balance? Are they going to send me another check? They are disorganized, they don't care about their customers and they are LYING.Second, they say I have hang up several times??? What??? Seriously?? This is crazy, I NEVER hang up, they are lying again this is an absurdI tried A LOT of time to call them, nobody was able to help meI paid the shipping cost and they delayed my order, they sent me a broken table, etcThey are dishonest.Third: they promised me dollars for the delay of my sofaI received and accepted my sofa almost months later, but never received the dollars..This is totally unacceptableThey called me and promised the dollars, this was not related to accept the order or notThe call was on October to compensate the delays of the sofa.This is the worst experience I have ever had with a storeI am the customer, I was threated as a kid.Now I want the balance of the dollars, plus the dollars and a formal excuse regarding all the lies.This is very very bad Regards, [redacted]

Customer was written a refund check in the amount of $on 2-14-We apologized to Mrs*** for the delayOur company changed over to a new point of sale system (POS), there a lag in information and was an oversight in the change overWe are sorry for the inconvenience and have taken
steps to correct the error

We have made several attempts to resolve this with a local affiliate of the manufacturer of this furnitureThe consensus was that there are no flaws, it's simply how this particular set is madeObviously our customer is not satisfied with the constructionWe have no way of re-making the
furnitureOur policy is that all customers are satisfied so we have decided to arrange to pick this up and give her a full refund, or let her re-select other furniture. We apoligize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Our customer care department is attempting to reach this customerAs she suggests we will have our manager go to the house and see what the situation isWe have exchanged this product timesSomething must be causing this problem that we don't understand to this pointWe will report back after
we see the product in her home

Good Afternoon,Our Castleton Store Manager, Ken F[redacted], reached out to [redacted] this afternoon. Ken offered a free 5-year protection plan priced at a value of $239.99 on the entire bedroom suite [redacted] purchased, as compensation for the delays with product. Product comes from Chicago IL and...

had continued backordering issues. Ken apologized to [redacted] for the inconvenience and asked that she give us another opportunity soon to show her a better experience with our store.

We have contacted this customer and scheduled an even exchange of his damaged product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is absolutely ridiculous and not true! They are lying... It is absolutely unbelievable.I don't accept this lies.First, I never received 727 for the refund. they sent me a check of 679.45, not 727. Where is the balance? Are they going to send me another check? They are disorganized, they don't care about their customers and they are LYING.Second, they say I have hang up several times??? What??? Seriously?? This is crazy, I NEVER hang up, they are lying again.  this is an absurd. I tried A LOT of time to call them, nobody was able to help me. I paid the shipping cost and they delayed my order, they sent me a broken table, etc. They are dishonest.Third: they promised me 150 dollars for the delay of my sofa. I received and accepted my sofa almost 2 months later, but never received the 150 dollars..This is totally unacceptable. They called me and promised the 150 dollars, this was not related to accept the order or not. The call was on October 11 to compensate the delays of the sofa.This is the worst experience I have ever had with a store. I am the customer, I was threated as a kid.Now I want the balance of the 727 dollars, plus the 150 dollars and a formal excuse regarding all the lies.This is very very bad
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. No one has tried contacting me since I talked to the general manager, Mr. W[redacted]. I find that this resolution of the manager coming to the house and looking at the furniture would be satisfactory at this time. We can go from there. I do need a call at [redacted]. That is the correct number.
Regards,
[redacted]

We have issued the full refund for the bedroom furniture we cannot supply, it has been discontinued. We apologize for the inconvenience. We have spoke to [redacted] who has agreed to retract this complaint and wait for her recliner. We appreciate her understanding in the matter.

Furniture For Less contacted the customer on 3-6-2017 to give a full refund. Products were on backorder with manufacturer. We are giving a full refund, and when product becomes available from the manufacturer, we will contact to see if she is interested in re-purchasing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I ask them to come get this stuff at first, the manager from the other store told me A1 said nothing was wrong with the furniture but A1 told me they could restuff the pillows, I want a full refund & get this stuff out of here
Regards,
[redacted]

Mr [redacted] was refunded the $727 for the furniture he decided to cancel. Mr. [redacted] was offered the $150 refund as compensation to continue to wait for the order, he chose not to wait and to cancel so the only refund we gave was for the furniture he purchased and cancelled. We attempted to explain...

this to Mr. [redacted] multiple times but he would not let us explain, instead he would hang up and call back at different times to speak to different individuals. I hope this helps resolved the matter,please call or email with any further questions or concerns. Amanda B[redacted] Furniture For Leas [email protected]