Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Broadway Motors could not correct their mistake when the car was was taking back to them due to loud noise and severe vibration after the timing Belt changeSo, the car was taken to to another mechanic at [redacted] and Service (***)They charged me $to fix the problem but unfortunately the noise and vibrations remained [redacted] refunded me the latter chargeI parked the car in the garage and went to FL on Dec30, and returned to Muncie on March 13, On March 14, I took the car to [redacted] in Muncie and after three days, on 3/17/17, reinstalled the TB and corrected the original mistake by Broadway Motors for a charge of $The claim by Broadway Motors is that the reimbursed me by a check of $that I never receivedI told the manager of Broadway Motors that their mistake has costed me over $and I am only asking you just the amount of $disregarding the other costs and waste of my time for over monthsHe claims that I was angryI assume any person will be angry when confronted with very unfair treatmentI told this gentleman that do you think that I was crazy to take my car to other people and spent money and time if he has done his job properlyIf the company refuses to reimburse me at lease $432.48, please advise, what will be the proper and legal course of action for me to takeNote: I have sent to your office hard copies of the related invoices by regular mail as well Regards, [redacted]
From: [email protected] Sent: Wednesday, May 31, 1:PM To: info Subject: CASE# [redacted] , [redacted] IN RESPONSE TO ABOVE NOTED CASE NUMBERS, FOR [redacted] REPAIRS PERFORMED AT BROADWAY MOTORS DATED:12/20/ INVOICE# [redacted] CUSTOMER CONCERNS NOTED AT THAT TIME WERE TAILLIGHT INOP, CHECK AND REPLACE WIPERS IF NEEDED AND ENGINE VIBRATES AT IDLE//ADVISE A TAIL/BRAKE LIGHT BULB WAS REPLACED FOR A TOTAL COST OF $BOTH WIPER BLADES WERE REPLACED FOR A TOTAL COST OF $DUE TO CUSTOMER CONCERN NOTED AT TIME OF WRITE-UP, (VIBRATES AT IDLE)..WE REPLACED WORN-OUT SPARK PLUGS, PLUG WIRES, DISTRIBUTOR CAP AND ROTOR..(IGNITION COMPONENTS) FOR A TOTAL COST OF $AT TIME OF SERVICE WE ALSO REPLACED A LEAKING VALVE COVER GASKET AND DIRTY AIR FILTERFOR A TOTAL COST OF $ DUE TO AGE AND MILEAGE OF VEHICLE WE SUGGESTED REPLACEMENT OF TIMING BELT KIT, WATER PUMP AND MOTOR MOUNTS(NOTED ON INVOICE) CUSTOMER AUTHORIZED REPAIRS OF TIMING BELT KIT AND WATER PUMPREPLACEMENT OF TIMING BELT KIT AND WATER PUMP WE PERFORMED FOR A TOTAL COST OF $ MR [redacted] RETURNED 12/30/16, STATING WE HAD INCORRECTLY INSTALLED HIS TIMING BELT AND HE HAD TAKEN HIS VEHICLE TO [redacted] FOR CORRECTION OF OUR MISTAKE AND REQUESTED REIMBURSEMENT OF $I APOLOGIZED AND AGREED TO REIMBURSE HIM PENDING REPAIR INVOICE FROM [redacted] THREE MONTHS LATER, ON 3/20/MR [redacted] RETURNED DEMANDING REIMBUSEMENT OF $ SINCE I HAD AGREED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR CORRECTION OF OUR ALLEDGED MISTAKE, I DECLINED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR [redacted] ALLEDGED MISTAKE ALSOINVOICE DATED 12/28/FROM [redacted] , FOR R&R SET TIMING ON TIMING BELT HE IMMEDIATELY WAS ANGRY AND STATED HE WAS GOING TO SUE US BOTH(BROADWAY MOTORS AND [redacted] ) I AGREED TO REIMBURSE MR [redacted] FOR OUR ALLEDGED MISTAKE ONLY$NOT [redacted] ALLEDGED MISTAKE AS WELL SINCE CENTRAL AUTOMOTIVE WAS PAID TO CORRECT OUR ALLEDGED MISTAKE, WHY WOULD WE BE RESPONSIBLE FOR ALLEDGED MISTAKES PERFORMED AT ANOTHER REPAIR FACILITY AS WELL??? OUR POSITION STANDS AS FAIR AND REASONABLEI WILL REIMBURSE MR [redacted] $152.28, REPAIRS AT (***) ONLYKELLEY M***-GM BROADWAY MOTORS
From: [email protected] <[email protected]> Sent: Wednesday, May 31, 2017 1:16 PM To: info Subject: CASE#[redacted], [redacted] IN RESPONSE TO ABOVE NOTED CASE NUMBERS, FOR [redacted]. REPAIRS PERFORMED AT BROADWAY MOTORS DATED:12/20/16...
INVOICE#[redacted] CUSTOMER CONCERNS NOTED AT THAT TIME WERE TAILLIGHT INOP, CHECK AND REPLACE WIPERS IF NEEDED AND ENGINE VIBRATES AT IDLE//ADVISE A TAIL/BRAKE LIGHT BULB WAS REPLACED FOR A TOTAL COST OF $10.79. BOTH WIPER BLADES WERE REPLACED FOR A TOTAL COST OF $11.98. DUE TO CUSTOMER CONCERN NOTED AT TIME OF WRITE-UP, (VIBRATES AT IDLE)..WE REPLACED WORN-OUT SPARK PLUGS, PLUG WIRES, DISTRIBUTOR CAP AND ROTOR..(IGNITION COMPONENTS) FOR A TOTAL COST OF $318.21 AT TIME OF SERVICE WE ALSO REPLACED A LEAKING VALVE COVER GASKET AND DIRTY AIR FILTER. FOR A TOTAL COST OF $184.47 DUE TO AGE AND MILEAGE OF VEHICLE WE SUGGESTED REPLACEMENT OF TIMING BELT KIT, WATER PUMP AND MOTOR MOUNTS. (NOTED ON INVOICE) CUSTOMER AUTHORIZED REPAIRS OF TIMING BELT KIT AND WATER PUMP. REPLACEMENT OF TIMING BELT KIT AND WATER PUMP WE PERFORMED FOR A TOTAL COST OF $543.50. MR. [redacted] RETURNED 12/30/16, STATING WE HAD INCORRECTLY INSTALLED HIS TIMING BELT AND HE HAD TAKEN HIS VEHICLE TO [redacted] FOR CORRECTION OF OUR MISTAKE AND REQUESTED REIMBURSEMENT OF $152.28. I APOLOGIZED AND AGREED TO REIMBURSE HIM PENDING REPAIR INVOICE FROM [redacted]. THREE MONTHS LATER, ON 3/20/17. MR. [redacted] RETURNED DEMANDING REIMBUSEMENT OF $432.48. SINCE I HAD AGREED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR CORRECTION OF OUR ALLEDGED MISTAKE, I DECLINED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR [redacted] ALLEDGED MISTAKE ALSO. INVOICE DATED 12/28/16 FROM [redacted], FOR R&R SET TIMING ON TIMING BELT. HE IMMEDIATELY WAS ANGRY AND STATED HE WAS GOING TO SUE US BOTH. (BROADWAY MOTORS AND [redacted]) I AGREED TO REIMBURSE MR. [redacted] FOR OUR ALLEDGED MISTAKE ONLY. $152.28. NOT [redacted] ALLEDGED MISTAKE AS WELL. SINCE CENTRAL AUTOMOTIVE WAS PAID TO CORRECT OUR ALLEDGED MISTAKE, WHY WOULD WE BE RESPONSIBLE FOR ALLEDGED MISTAKES PERFORMED AT ANOTHER REPAIR FACILITY AS WELL??? OUR POSITION STANDS AS FAIR AND REASONABLE. I WILL REIMBURSE MR. [redacted] $152.28, REPAIRS AT ([redacted]) ONLY. KELLEY M[redacted]-GM BROADWAY MOTORS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Broadway Motors could not correct their mistake when the car was was taking back to them due to loud noise and severe vibration after the timing Belt change. So, the car was taken to to another mechanic at [redacted] and Service ([redacted]). They charged me $152.28 to fix the problem but unfortunately the noise and vibrations remained. [redacted] refunded me the latter charge. I parked the car in the garage and went to FL on Dec. 30, 2016 and returned to Muncie on March 13, 2017. On March 14, I took the car to [redacted] in Muncie and after three days, on 3/17/17, reinstalled the TB and corrected the original mistake by Broadway Motors for a charge of $432.48. The claim by Broadway Motors is that the reimbursed me by a check of $152.28 that I never received. I told the manager of Broadway Motors that their mistake has costed me over $1200 and I am only asking you just the amount of $432.48 disregarding the other costs and waste of my time for over 3 months. He claims that I was angry. I assume any normal person will be angry when confronted with very unfair treatment. I told this gentleman that do you think that I was crazy to take my car to other people and spent money and time if he has done his job properly. If the company refuses to reimburse me at lease $432.48, please advise, what will be the proper and legal course of action for me to take. Note: I have sent to your office hard copies of the related invoices by regular mail as well.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Broadway Motors could not correct their mistake when the car was was taking back to them due to loud noise and severe vibration after the timing Belt changeSo, the car was taken to to another mechanic at [redacted] and Service (***)They charged me $to fix the problem but unfortunately the noise and vibrations remained [redacted] refunded me the latter chargeI parked the car in the garage and went to FL on Dec30, and returned to Muncie on March 13, On March 14, I took the car to [redacted] in Muncie and after three days, on 3/17/17, reinstalled the TB and corrected the original mistake by Broadway Motors for a charge of $The claim by Broadway Motors is that the reimbursed me by a check of $that I never receivedI told the manager of Broadway Motors that their mistake has costed me over $and I am only asking you just the amount of $disregarding the other costs and waste of my time for over monthsHe claims that I was angryI assume any person will be angry when confronted with very unfair treatmentI told this gentleman that do you think that I was crazy to take my car to other people and spent money and time if he has done his job properlyIf the company refuses to reimburse me at lease $432.48, please advise, what will be the proper and legal course of action for me to takeNote: I have sent to your office hard copies of the related invoices by regular mail as well Regards, [redacted]
From: [email protected] Sent: Wednesday, May 31, 1:PM To: info Subject: CASE# [redacted] , [redacted] IN RESPONSE TO ABOVE NOTED CASE NUMBERS, FOR [redacted] REPAIRS PERFORMED AT BROADWAY MOTORS DATED:12/20/ INVOICE# [redacted] CUSTOMER CONCERNS NOTED AT THAT TIME WERE TAILLIGHT INOP, CHECK AND REPLACE WIPERS IF NEEDED AND ENGINE VIBRATES AT IDLE//ADVISE A TAIL/BRAKE LIGHT BULB WAS REPLACED FOR A TOTAL COST OF $BOTH WIPER BLADES WERE REPLACED FOR A TOTAL COST OF $DUE TO CUSTOMER CONCERN NOTED AT TIME OF WRITE-UP, (VIBRATES AT IDLE)..WE REPLACED WORN-OUT SPARK PLUGS, PLUG WIRES, DISTRIBUTOR CAP AND ROTOR..(IGNITION COMPONENTS) FOR A TOTAL COST OF $AT TIME OF SERVICE WE ALSO REPLACED A LEAKING VALVE COVER GASKET AND DIRTY AIR FILTERFOR A TOTAL COST OF $ DUE TO AGE AND MILEAGE OF VEHICLE WE SUGGESTED REPLACEMENT OF TIMING BELT KIT, WATER PUMP AND MOTOR MOUNTS(NOTED ON INVOICE) CUSTOMER AUTHORIZED REPAIRS OF TIMING BELT KIT AND WATER PUMPREPLACEMENT OF TIMING BELT KIT AND WATER PUMP WE PERFORMED FOR A TOTAL COST OF $ MR [redacted] RETURNED 12/30/16, STATING WE HAD INCORRECTLY INSTALLED HIS TIMING BELT AND HE HAD TAKEN HIS VEHICLE TO [redacted] FOR CORRECTION OF OUR MISTAKE AND REQUESTED REIMBURSEMENT OF $I APOLOGIZED AND AGREED TO REIMBURSE HIM PENDING REPAIR INVOICE FROM [redacted] THREE MONTHS LATER, ON 3/20/MR [redacted] RETURNED DEMANDING REIMBUSEMENT OF $ SINCE I HAD AGREED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR CORRECTION OF OUR ALLEDGED MISTAKE, I DECLINED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR [redacted] ALLEDGED MISTAKE ALSOINVOICE DATED 12/28/FROM [redacted] , FOR R&R SET TIMING ON TIMING BELT HE IMMEDIATELY WAS ANGRY AND STATED HE WAS GOING TO SUE US BOTH(BROADWAY MOTORS AND [redacted] ) I AGREED TO REIMBURSE MR [redacted] FOR OUR ALLEDGED MISTAKE ONLY$NOT [redacted] ALLEDGED MISTAKE AS WELL SINCE CENTRAL AUTOMOTIVE WAS PAID TO CORRECT OUR ALLEDGED MISTAKE, WHY WOULD WE BE RESPONSIBLE FOR ALLEDGED MISTAKES PERFORMED AT ANOTHER REPAIR FACILITY AS WELL??? OUR POSITION STANDS AS FAIR AND REASONABLEI WILL REIMBURSE MR [redacted] $152.28, REPAIRS AT (***) ONLYKELLEY M***-GM BROADWAY MOTORS
From: [email protected] <[email protected]> Sent: Wednesday, May 31, 2017 1:16 PM To: info Subject: CASE#[redacted], [redacted] IN RESPONSE TO ABOVE NOTED CASE NUMBERS, FOR [redacted]. REPAIRS PERFORMED AT BROADWAY MOTORS DATED:12/20/16...
INVOICE#[redacted] CUSTOMER CONCERNS NOTED AT THAT TIME WERE TAILLIGHT INOP, CHECK AND REPLACE WIPERS IF NEEDED AND ENGINE VIBRATES AT IDLE//ADVISE A TAIL/BRAKE LIGHT BULB WAS REPLACED FOR A TOTAL COST OF $10.79. BOTH WIPER BLADES WERE REPLACED FOR A TOTAL COST OF $11.98. DUE TO CUSTOMER CONCERN NOTED AT TIME OF WRITE-UP, (VIBRATES AT IDLE)..WE REPLACED WORN-OUT SPARK PLUGS, PLUG WIRES, DISTRIBUTOR CAP AND ROTOR..(IGNITION COMPONENTS) FOR A TOTAL COST OF $318.21 AT TIME OF SERVICE WE ALSO REPLACED A LEAKING VALVE COVER GASKET AND DIRTY AIR FILTER. FOR A TOTAL COST OF $184.47 DUE TO AGE AND MILEAGE OF VEHICLE WE SUGGESTED REPLACEMENT OF TIMING BELT KIT, WATER PUMP AND MOTOR MOUNTS. (NOTED ON INVOICE) CUSTOMER AUTHORIZED REPAIRS OF TIMING BELT KIT AND WATER PUMP. REPLACEMENT OF TIMING BELT KIT AND WATER PUMP WE PERFORMED FOR A TOTAL COST OF $543.50. MR. [redacted] RETURNED 12/30/16, STATING WE HAD INCORRECTLY INSTALLED HIS TIMING BELT AND HE HAD TAKEN HIS VEHICLE TO [redacted] FOR CORRECTION OF OUR MISTAKE AND REQUESTED REIMBURSEMENT OF $152.28. I APOLOGIZED AND AGREED TO REIMBURSE HIM PENDING REPAIR INVOICE FROM [redacted]. THREE MONTHS LATER, ON 3/20/17. MR. [redacted] RETURNED DEMANDING REIMBUSEMENT OF $432.48. SINCE I HAD AGREED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR CORRECTION OF OUR ALLEDGED MISTAKE, I DECLINED TO REIMBURSE HIM FOR REPAIRS PERFORMED AT [redacted] FOR [redacted] ALLEDGED MISTAKE ALSO. INVOICE DATED 12/28/16 FROM [redacted], FOR R&R SET TIMING ON TIMING BELT. HE IMMEDIATELY WAS ANGRY AND STATED HE WAS GOING TO SUE US BOTH. (BROADWAY MOTORS AND [redacted]) I AGREED TO REIMBURSE MR. [redacted] FOR OUR ALLEDGED MISTAKE ONLY. $152.28. NOT [redacted] ALLEDGED MISTAKE AS WELL. SINCE CENTRAL AUTOMOTIVE WAS PAID TO CORRECT OUR ALLEDGED MISTAKE, WHY WOULD WE BE RESPONSIBLE FOR ALLEDGED MISTAKES PERFORMED AT ANOTHER REPAIR FACILITY AS WELL??? OUR POSITION STANDS AS FAIR AND REASONABLE. I WILL REIMBURSE MR. [redacted] $152.28, REPAIRS AT ([redacted]) ONLY. KELLEY M[redacted]-GM BROADWAY MOTORS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Broadway Motors could not correct their mistake when the car was was taking back to them due to loud noise and severe vibration after the timing Belt change. So, the car was taken to to another mechanic at [redacted] and Service ([redacted]). They charged me $152.28 to fix the problem but unfortunately the noise and vibrations remained. [redacted] refunded me the latter charge. I parked the car in the garage and went to FL on Dec. 30, 2016 and returned to Muncie on March 13, 2017. On March 14, I took the car to [redacted] in Muncie and after three days, on 3/17/17, reinstalled the TB and corrected the original mistake by Broadway Motors for a charge of $432.48. The claim by Broadway Motors is that the reimbursed me by a check of $152.28 that I never received. I told the manager of Broadway Motors that their mistake has costed me over $1200 and I am only asking you just the amount of $432.48 disregarding the other costs and waste of my time for over 3 months. He claims that I was angry. I assume any normal person will be angry when confronted with very unfair treatment. I told this gentleman that do you think that I was crazy to take my car to other people and spent money and time if he has done his job properly. If the company refuses to reimburse me at lease $432.48, please advise, what will be the proper and legal course of action for me to take. Note: I have sent to your office hard copies of the related invoices by regular mail as well.
Regards,
[redacted]