Broadway Plaza Shoe Repair and Services

[redacted] has not got her items fixed nor her money back So [redacted] will handle her business with small claims court Since the Revdex.com and the business owner thinks all this is a joke Have a Blessed day

9/19 MONDAY MORNING  [redacted] REQUEST REPAIRS FOR GLADIATOR STYLE SANDLES TO EXPAND THE CALVES AREA AND REQUEST REPAIRS ON A PURSE LUCAS SAID REPAIRS CAN BE DONE, PRICE IS $75 FOR SANDAL ADJUSTMENTS AND $20 FOR THE PURSE REPAIRS. REPAIRS MUST BE PREPAID AND DUE TO WORK LOAD...

LUCAS REQUIRED 2 WEEKS TO COMPLETE ITEMS.   [redacted] WANTED THE ITEMS RUSHED FOR THE SAME WEEK AND OUT OF CURTESY LUCAS TOLD HER HE COULD HAVE THEM DONE BY FRIDAY AFTERNOON. LUCAS AND [redacted] AGREED TO HAVE THEM COMPLETED BY FRIDAY AFTERNOON. [redacted] PAID $95 WITH CREDIT CARD. [redacted] LEAVES AND RETURNS THE SAME DAY COMPLAINING THAT LUCAS WAS CHARGING TOO MUCH FOR THE PURSE REPAIR DROPED OFF EARLIER THAT DAY.  LUCAS STATES THAT THE REPAIR COST INCORPORATES LOOKING FOR THE PARTICULAR PART FOR HER SPECIFIC PURSE AND THE LABOR INVOLVED AND THAT IS WHY THE COST IS $20 BUT LUCAS DISCOUNTED $10 OFF THE PURSE REPAIR ANYWAYS. [redacted] PROCEEDED TO DROP OFF ANOTHER PURSE TO REPAIR A ZIPPER AND A CUT ON THE PURSE. THE PRICE FOR THAT REPAIR IS $30 BUT SINCE LUCAS HAD AGREED TO DO A $10 DISCOUNT ON THE PREVIOUS PURSE, THAT WAS APPLIED TO THE SECOND PURSE AND A WAS TOTALED OF $20 WAS PAID CASH. [redacted] LEFT. TOTAL AT THIS POINT PAID IS $115 ($95 CHARGE/ $20 CASH) [redacted] RETURNS FRIDAY MORNING AT OPENING (9AM) AND LUCAS ONLY HAD 1 PURSE COMPLETED AT THIS TIME KNOWING THAT THE DUE DATE WAS FRIDAY AFTERNOON. LUCAS STATED THAT HE ONLY HAD COMPLETED THE 1 PURSE ( THE $30 REPAIR COST PURSE) AND THAT LUCAS NEEDED UNTIL A COUPLE MORE HOURS TO COMPLETE LEANDRAS WORK LIKE THEY HAD AGREED ON ( FRIDAY AFTERNOON) AT THIS POINT [redacted] GOT VERY ANGRY AND STARTED TO THREATEN LUCAS THAT “YOU’RE IN SERIOUS TROUBLE, YOU DONT KNOW WHO YOU ARE DEALING WITH” AND THEN SHE LEFT. THERE WAS A CUSTOMER AT THE SHOP WHEN [redacted] WAS THREATENING, WHO CAN BE REQUESTED AS A WITNESS OF THE SITUATION, IF NEEDED.  LUCAS IMMEDIATELY CALLED HER AT THE NUMBER [redacted] PROVIDED ON THE CLAIM TICKET, AND LEFT A MESSAGE SINCE SHE DID NOT ANSWER. LUCAS MESSAGE STATED THAT HE WOULD NOT BE ABLE TO COMPLETE THE REST OF THE WORK DUE TO HER THREATENING MANNER AND TO PICK UP THE TWO REMAINING ITEMS AND LUCAS WOULD REFUND [redacted] HER MONEY. [redacted] CAME BACK THAT AFTERNOON WITH WORSE THREATS AND DEMANDED CASH FOR THE REFUND SINCE SHE DID NOT REMEMBER WHICH CARD SHE USED ORIGINALLY. LUCAS TOLD [redacted] THAT THE REFUND COULD ONLY BE DONE VIA THE CARD [redacted] ORIGINALLY USED. [redacted] HANDED A  CREDIT CARD AND LUCAS USED THAT CARD TO REFUND THE $95 BALANCE FOR THE OTHER TWO REPAIRS THAT WERE NOT COMPLETED ONLY $95 WAS REFUNDED SINCE ONE PURSE WAS COMPLETED. [redacted] SIGNED THE RECIPT FOR THE REFUNDED $95 AND LUCAS HAS THAT RECIPT.  [redacted] CLAIMS THAT THERE IS A BAD REPUTATION AT BROADWAY SHOE REPAIR AND LUCAS DOES NOT KNOW WHERE [redacted] CAME UP WITH THAT ACCUSATION SINCE THIS SHOP HAS BEEN IN BUSINESS FOR OVER 50 YEARS, FAMILY RUN AND GOOD REVIEWS ON YELP.

[redacted] has not got her items fixed nor her money back.  So [redacted] will handle her business with small claims court.  Since the Revdex.com and the business owner thinks all this is a joke.  Have a Blessed day.