TO THE Revdex.com:Thank You for allowing me to respond.This is a very easy answer and absolutely disgusting of this woman to even file this complaint. It just shows how weak of character she is and how these snowflake people feel they are so self important that nothing else but themselves means anything...
whatsoever. This person had a liner installed. The pool liner came out of the coping in two places about two inches- yes TWO INCHES. She is in San Antonio. We are in Austin. There is no damage to this pool and there will NEVER be any damage to the pool, it is just cosmetic; and I have told her many times that my people will be there when we are in the area because this is our prime season and my main objective is to get kids swimming and not taking care of selfish people's cosmetic issues 1st. $300??? Where did this figure come from? If she is stupid enough to pay $300 for a 5 min. repair than that is her business. You see, that is the issue. It is a 5 minute job; but my guys are so busy that for us to just go to from Austin to SA that would take away from doing a job for people that really need it. Let's see what we have done for people while this person was whining about 2 INCHES out of the coping that has no effect on her swimming: we replaced about 12 liners for kids that just got out of school and needed to swim. Maybe this person wants us to spend a whole day going to SA instead of spending a week in the Waco area making a pool swim able for a special guy that is under hospice care and his family has no idea how long he has and they want him to be able to swim. Obviously, this person cares about no one but herself because we have explained this and told her we would do this when we were in the area.Now, she has filed a complaint, which shows on my record whether is it worthless or not. This is what is so bad about people like this and the Revdex.com. She files a stupid, nonsensical complaint and even though it is without merit of any kind, it shows on the company's record. Refer back to what we have been doing the last few weeks while this self centered person was complaining about two inches out of the coping. PLUS AND MOST IMPORTANTLY: THERE IS NO BASIS FOR A CLAIM BECAUSE IT IS OUTSIDE THE 6 MONTH WARRANTY!!!!!!! The liner was installed May of 2016- there is a 6 month warranty. WHEN SHE WAS NICE, I AGREE TO DO IT WHEN WE WERE IN THE AREA. Now she is trying to take advantage of our good intentions.MY SOLUTION: I had said we would be there when my guys were in the area. Due to this worthless, self-centered completely selfish Revdex.com complaint, we will withdraw our commitment to be there; we will not pay the pulled out of the sky $300 (as said- this is a 5 min job and way over-priced) and if the Revdex.com chooses to rule against the company when we did nothing except care about kids and people in hospice; than so be it. I do not care if we have a replacement liner next door to this person, she has shown she cares more about herself than anyone and I find that sad.
My apologies for the delay- there was a family emergency today. Response to the attached: 1. Disagree with the customer totally- however, I am not seeing what the customer is asking for except allot of rhetoric. 2. The Salt System is warrantied by the Manufacturer. The contract states "Salt System- added per agreement." This is No Charge; however, whether it was charged or not; the warranty is still with the Manufacturer. We can supply a copy of the electrician's license AT ANY TIME. 3. Same as #1 - Disagree totally-..... 4. The Plaster Companies name can be supplied at anytime as a resolution to this matter; provided, the customer recognizes the wording as stated in the contract "Broadway Pools shall not be responsible for matching pool deck or plaster in color, shade or texture" thus recognizing BP's has no responsibility in this matter. Thank You.
To the Revdex.com- Complaint #[redacted] We received the Revdex.com complaint and our 1st response was amazement that the Revdex.com would even let this complaint be filed because it so blatantly wrong and misleading. But then, we read it and we feel terrible that the customer has had such bad personal issues. We are...
sorry she lost loved ones. However, this is just a plea from a desperate person to get cash and I am sure we are just one of a number of ways she is trying to get money. In this case, it will not work: #1 the Customer broke the contract. The original amount of the contract was $16,162.00 and she ran out of money and could not pay. The customer, even during the work we did do, was difficult to collect from and she herself stopped the project for lack of funds before she abandoned it entirely in 2014. Would any company do work for someone who could not pay? #2. Isn't there some sort of statue of limitations on complaints. This customer, by her own words, abandoned the project in 2014. She has not tried to contact us for over 16 months. We went by the house a few times and no one was home. The last we heard the customer was in Africa or Asia or somewhere. #3. This is a vinyl liner pool that was a disaster before we set foot on the property. It was old and broken up and the entire yard looked like a tornado hit it. However, we attempted to fix it but the customer ran out of money on the original contract. We even have the vinyl liner in our warehouse waiting for the rest of the contract to be fulfilled and contact from the customer, if the customer has the funds to pay. If the customer does not have the funds to complete the original contract then we would be more than happy to deliver the liner to the customer and she can do with it what she will. The liner was built specifically for her pool and is useless on any pool but this pool. #4. This customer again, abandoned the project and has made no attempt to contact us since 2014.....the customer did not even give the Company the courtesy of a phone call or an email or even a text before the Customer filed the Revdex.com complaint. We have not heard from her since 2014. That is just the wrong way to do things and the Revdex.com should acknowledge it as such. Resolution: we feel bad that the customer has been through such misfortune; however, that misfortune was not caused by the Company, nor should we have to pay for it. There is no way, we will refund any amount of funds to the client as it was for work done and she broke the contract and abandoned it since 2014. We would have to examine the property to see if there is damage done as a result of her abandonment and time elapsed; however, we would consider finishing the contract for the amount of the original contract. If the customer does not have the funds, we can deliver the liner to her, which is in itself about $4000 and she can do what she wants with the liner. We also feel there should be a statute of limitations on complaints. Summary: the company will not refund any amount of cash to this customer and we are fully prepared, if pushed to defend ourselves, to turn this over to legal council to enforce and follow for collection of the contract in full. We will deliver the liner as a good faith gesture if needed. Thank You very much for the opportunity to respond.
Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] was notified of these deficiencies during and immediately after the pool was completed. I attempted to get these issues resolved prior to the final payment in June 2015. I was told by his project manager who validated all these complaints and stated that he would reach out to the plaster company and have the issues repaired within “a few weeks”. I proceeded to patiently give Broadway pools a total of 8 months without hearing from them. I then was forced to reach out to them AGAIN within the past 6 weeks since they failed to either correct the issues or contact me directly within the past 8 months. Broadway pools seized all communication after the final payment was received even though there were several issues still ongoing.The fact that Broadway pools is making a claim that they provided a “free” salt system is ridiculous. Mr. [redacted] also attempted to claim that the water fountain feature was also “ free” when it was brought to his attention that the plumbing was ran on the outside of the fountain feature. The water feature also leaks. After bringing it to his attention, he attempted to fix the issue by applying clear silicone to the cement which only worsened the problem. When I brought this issue to Broadway pools mr. [redacted] laid claim that the water feature was installed “free of charge”. The salt system was improperly connected and installed by their UNLICENSED electrician. SGS salt systems ONLY warranties defective items from factory. Improper installation is not covered. Its that simple. Mr. [redacted] improperly installed the system which voided the warranty. The contract that was signed by Mr. [redacted] on 12/4/14 was for $32,000. He then called me 3 days later and stated that he needed an additional $325 dollars and we signed another contract for a total of $32,325.00. The pool cost is stated as $29,900.00 There is a difference of $2,425.00 additional that was paid. And according to my signed copy of the contract Mr. [redacted] charged me $1,250.00 for the salt system. I don’t know where he thinks that he provided anything free of charge to me at any point and time according to the contract that was signed by him directly on 12/4/14. I would be more than willing to email a PDF copy of the signed pool contract that itemized everything that was included in the price paid. Mr. [redacted] would somehow expect Revdex.com to believe that he provided a water fountain feature and a pool salt system “ free of charge”…? isn't he mighty sweet!!!!???I have requested the plaster companies contact information on several occasions directly via email and text message. Neither Mr. [redacted] or his project manager has provided me with the plaster companies contact information to date. I have every email/text message avail to be printed and/or forwarded were that information was requested and no response was received.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have decided to accept the businesses response and I do hope you will reopen the complaint so we can complete resolution. Thank you for your help. [redacted]
Complaint: [redacted]
I am rejecting this response because:I disagree with all of these statements and this matter is NOT considered resolved. On the advice of counsel, I will not address these statements at this time. A copy of the lawsuit can be provided once filed.
Regards,
[redacted]
TO THE Revdex.com: I would like to have an extra 10 days to address the response by the customer. I received no email notification from the Revdex.com this response was on file. As a result, today 03/28/2016 was the 1st day I saw this wordy response and it was just due to my curiosity of why no response. Quite possibly it was opened by someone else in my office; however, please verify the email to be utilized: [redacted] an[redacted]
Thank you for your consideration. [redacted]Broadway Pools
The original thought was to spend the time necessary to dissect and refute each line of this complaint; however, all things considered, comments refuting the claims in this case hardly makes a difference one way or the other. As a result, we will only deal with the requested resolution. By...
taking this stance, this, in no way, means we are admitting any wrong doing or admitting we owe anything in regards to this complaint. This is simply an attempted resolution to bring this matter to a close in the best and fastest way possible for all concerned.Response to Resolution: the customer's requested amount of repayment is $4505.00. When we examined all factors, the amount is not acceptable. The company requests the amount of settlement be $3005.00. If this amount is agreeable, a repayment plan can be discussed at a latter date based on funds available within the company.
Complaint: [redacted]I am rejecting this response because:Again, we have been burnt by Broadway Pools too many times to expect anything other than a request from them and then a failed promise. The first was with grossly missed deadlines, the second was with giving Broadway pools money up front to HELP them out after months of SOB stories from the owners, and lastly a promise to finish our pool after we proved we had PAID IN FULL!!!!! Just so I am clear in earlier messages I had attached the signed records of all receipts to this complaint,... PAID IN FULL. Broadway Pools will take your money, and refuse to finish their work. That is called STEALING. So this review and every review will stay until we get what we have paid for. Regards,[redacted]
Company Response:I have met the person writing the complaint (the husband) ONCE and have never talked with him at any other time on the phone, email, text or any other way. I REFUSE to address any of the claims of this person until such time as the Revdex.com states these LIES and DISTORTIONS of the truth are removed or at the very least will never be seen by the public. For this person to state anything when I have never dealt with him is insane. In addition, dealing with his wife has been the WORST experience we have ever had with any customer since we opened the business almost 10 years ago. IN FACT, I refused to deal with her months ago and turned it over to my wife because my wife gets along with everyone. When the homeowner (the wife) became so rude and hateful that the company owner's wife could not stand her or deal with her (which was a 1st for the company), the homeowner (the wife) was turned back over to me. TO THE Revdex.com: it is my understanding by the terms of the Business Accreditation of my company, slanderous and unsubstantiated remarks cannot be made public. If we can come to an agreement not to allow these lies and distortions of the truth to be made public, we can address the resolution of the complaint. I make this my solid commitment, as long as these lies, because they are so egregious, are allowed to be made public, we will refuse to address the resolution of the complaint.
TO THE Revdex.com:Thank You for allowing me to respond.This is a very easy answer and absolutely disgusting of this woman to even file this complaint. It just shows how weak of character she is and how these snowflake people feel they are so self important that nothing else but themselves means anything...
whatsoever. This person had a liner installed. The pool liner came out of the coping in two places about two inches- yes TWO INCHES. She is in San Antonio. We are in Austin. There is no damage to this pool and there will NEVER be any damage to the pool, it is just cosmetic; and I have told her many times that my people will be there when we are in the area because this is our prime season and my main objective is to get kids swimming and not taking care of selfish people's cosmetic issues 1st. $300??? Where did this figure come from? If she is stupid enough to pay $300 for a 5 min. repair than that is her business. You see, that is the issue. It is a 5 minute job; but my guys are so busy that for us to just go to from Austin to SA that would take away from doing a job for people that really need it. Let's see what we have done for people while this person was whining about 2 INCHES out of the coping that has no effect on her swimming: we replaced about 12 liners for kids that just got out of school and needed to swim. Maybe this person wants us to spend a whole day going to SA instead of spending a week in the Waco area making a pool swim able for a special guy that is under hospice care and his family has no idea how long he has and they want him to be able to swim. Obviously, this person cares about no one but herself because we have explained this and told her we would do this when we were in the area.Now, she has filed a complaint, which shows on my record whether is it worthless or not. This is what is so bad about people like this and the Revdex.com. She files a stupid, nonsensical complaint and even though it is without merit of any kind, it shows on the company's record. Refer back to what we have been doing the last few weeks while this self centered person was complaining about two inches out of the coping. PLUS AND MOST IMPORTANTLY: THERE IS NO BASIS FOR A CLAIM BECAUSE IT IS OUTSIDE THE 6 MONTH WARRANTY!!!!!!! The liner was installed May of 2016- there is a 6 month warranty. WHEN SHE WAS NICE, I AGREE TO DO IT WHEN WE WERE IN THE AREA. Now she is trying to take advantage of our good intentions.MY SOLUTION: I had said we would be there when my guys were in the area. Due to this worthless, self-centered completely selfish Revdex.com complaint, we will withdraw our commitment to be there; we will not pay the pulled out of the sky $300 (as said- this is a 5 min job and way over-priced) and if the Revdex.com chooses to rule against the company when we did nothing except care about kids and people in hospice; than so be it. I do not care if we have a replacement liner next door to this person, she has shown she cares more about herself than anyone and I find that sad.
My apologies for the delay- there was a family emergency today. Response to the attached: 1. Disagree with the customer totally- however, I am not seeing what the customer is asking for except allot of rhetoric. 2. The Salt System is warrantied by the Manufacturer. The contract states "Salt System- added per agreement." This is No Charge; however, whether it was charged or not; the warranty is still with the Manufacturer. We can supply a copy of the electrician's license AT ANY TIME. 3. Same as #1 - Disagree totally-..... 4. The Plaster Companies name can be supplied at anytime as a resolution to this matter; provided, the customer recognizes the wording as stated in the contract "Broadway Pools shall not be responsible for matching pool deck or plaster in color, shade or texture" thus recognizing BP's has no responsibility in this matter. Thank You.
To the Revdex.com- Complaint #[redacted] We received the Revdex.com complaint and our 1st response was amazement that the Revdex.com would even let this complaint be filed because it so blatantly wrong and misleading. But then, we read it and we feel terrible that the customer has had such bad personal issues. We are...
sorry she lost loved ones. However, this is just a plea from a desperate person to get cash and I am sure we are just one of a number of ways she is trying to get money. In this case, it will not work: #1 the Customer broke the contract. The original amount of the contract was $16,162.00 and she ran out of money and could not pay. The customer, even during the work we did do, was difficult to collect from and she herself stopped the project for lack of funds before she abandoned it entirely in 2014. Would any company do work for someone who could not pay? #2. Isn't there some sort of statue of limitations on complaints. This customer, by her own words, abandoned the project in 2014. She has not tried to contact us for over 16 months. We went by the house a few times and no one was home. The last we heard the customer was in Africa or Asia or somewhere. #3. This is a vinyl liner pool that was a disaster before we set foot on the property. It was old and broken up and the entire yard looked like a tornado hit it. However, we attempted to fix it but the customer ran out of money on the original contract. We even have the vinyl liner in our warehouse waiting for the rest of the contract to be fulfilled and contact from the customer, if the customer has the funds to pay. If the customer does not have the funds to complete the original contract then we would be more than happy to deliver the liner to the customer and she can do with it what she will. The liner was built specifically for her pool and is useless on any pool but this pool. #4. This customer again, abandoned the project and has made no attempt to contact us since 2014.....the customer did not even give the Company the courtesy of a phone call or an email or even a text before the Customer filed the Revdex.com complaint. We have not heard from her since 2014. That is just the wrong way to do things and the Revdex.com should acknowledge it as such. Resolution: we feel bad that the customer has been through such misfortune; however, that misfortune was not caused by the Company, nor should we have to pay for it. There is no way, we will refund any amount of funds to the client as it was for work done and she broke the contract and abandoned it since 2014. We would have to examine the property to see if there is damage done as a result of her abandonment and time elapsed; however, we would consider finishing the contract for the amount of the original contract. If the customer does not have the funds, we can deliver the liner to her, which is in itself about $4000 and she can do what she wants with the liner. We also feel there should be a statute of limitations on complaints. Summary: the company will not refund any amount of cash to this customer and we are fully prepared, if pushed to defend ourselves, to turn this over to legal council to enforce and follow for collection of the contract in full. We will deliver the liner as a good faith gesture if needed. Thank You very much for the opportunity to respond.
Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] was notified of these deficiencies during and immediately after the pool was completed. I attempted to get these issues resolved prior to the final payment in June 2015. I was told by his project manager who validated all these complaints and stated that he would reach out to the plaster company and have the issues repaired within “a few weeks”. I proceeded to patiently give Broadway pools a total of 8 months without hearing from them. I then was forced to reach out to them AGAIN within the past 6 weeks since they failed to either correct the issues or contact me directly within the past 8 months. Broadway pools seized all communication after the final payment was received even though there were several issues still ongoing.The fact that Broadway pools is making a claim that they provided a “free” salt system is ridiculous. Mr. [redacted] also attempted to claim that the water fountain feature was also “ free” when it was brought to his attention that the plumbing was ran on the outside of the fountain feature. The water feature also leaks. After bringing it to his attention, he attempted to fix the issue by applying clear silicone to the cement which only worsened the problem. When I brought this issue to Broadway pools mr. [redacted] laid claim that the water feature was installed “free of charge”. The salt system was improperly connected and installed by their UNLICENSED electrician. SGS salt systems ONLY warranties defective items from factory. Improper installation is not covered. Its that simple. Mr. [redacted] improperly installed the system which voided the warranty. The contract that was signed by Mr. [redacted] on 12/4/14 was for $32,000. He then called me 3 days later and stated that he needed an additional $325 dollars and we signed another contract for a total of $32,325.00. The pool cost is stated as $29,900.00 There is a difference of $2,425.00 additional that was paid. And according to my signed copy of the contract Mr. [redacted] charged me $1,250.00 for the salt system. I don’t know where he thinks that he provided anything free of charge to me at any point and time according to the contract that was signed by him directly on 12/4/14. I would be more than willing to email a PDF copy of the signed pool contract that itemized everything that was included in the price paid. Mr. [redacted] would somehow expect Revdex.com to believe that he provided a water fountain feature and a pool salt system “ free of charge”…? isn't he mighty sweet!!!!???I have requested the plaster companies contact information on several occasions directly via email and text message. Neither Mr. [redacted] or his project manager has provided me with the plaster companies contact information to date. I have every email/text message avail to be printed and/or forwarded were that information was requested and no response was received.
Regards,
[redacted]
Complaint: [redacted]
I will wait for next steps per the 10 day request of the contractor/ vendor.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have decided to accept the businesses response and I do hope you will reopen the complaint so we can complete resolution. Thank you for your help. [redacted]
Complaint: [redacted]
I am rejecting this response because:I disagree with all of these statements and this matter is NOT considered resolved. On the advice of counsel, I will not address these statements at this time. A copy of the lawsuit can be provided once filed.
Regards,
[redacted]
TO THE Revdex.com: I would like to have an extra 10 days to address the response by the customer. I received no email notification from the Revdex.com this response was on file. As a result, today 03/28/2016 was the 1st day I saw this wordy response and it was just due to my curiosity of why no response. Quite possibly it was opened by someone else in my office; however, please verify the email to be utilized: [redacted] an[redacted]
Thank you for your consideration. [redacted]Broadway Pools
The original thought was to spend the time necessary to dissect and refute each line of this complaint; however, all things considered, comments refuting the claims in this case hardly makes a difference one way or the other. As a result, we will only deal with the requested resolution. By...
taking this stance, this, in no way, means we are admitting any wrong doing or admitting we owe anything in regards to this complaint. This is simply an attempted resolution to bring this matter to a close in the best and fastest way possible for all concerned.Response to Resolution: the customer's requested amount of repayment is $4505.00. When we examined all factors, the amount is not acceptable. The company requests the amount of settlement be $3005.00. If this amount is agreeable, a repayment plan can be discussed at a latter date based on funds available within the company.
Complaint: [redacted]I am rejecting this response because:Again, we have been burnt by Broadway Pools too many times to expect anything other than a request from them and then a failed promise. The first was with grossly missed deadlines, the second was with giving Broadway pools money up front to HELP them out after months of SOB stories from the owners, and lastly a promise to finish our pool after we proved we had PAID IN FULL!!!!! Just so I am clear in earlier messages I had attached the signed records of all receipts to this complaint,... PAID IN FULL. Broadway Pools will take your money, and refuse to finish their work. That is called STEALING. So this review and every review will stay until we get what we have paid for. Regards,[redacted]
Company Response:I have met the person writing the complaint (the husband) ONCE and have never talked with him at any other time on the phone, email, text or any other way. I REFUSE to address any of the claims of this person until such time as the Revdex.com states these LIES and DISTORTIONS of the truth are removed or at the very least will never be seen by the public. For this person to state anything when I have never dealt with him is insane. In addition, dealing with his wife has been the WORST experience we have ever had with any customer since we opened the business almost 10 years ago. IN FACT, I refused to deal with her months ago and turned it over to my wife because my wife gets along with everyone. When the homeowner (the wife) became so rude and hateful that the company owner's wife could not stand her or deal with her (which was a 1st for the company), the homeowner (the wife) was turned back over to me. TO THE Revdex.com: it is my understanding by the terms of the Business Accreditation of my company, slanderous and unsubstantiated remarks cannot be made public. If we can come to an agreement not to allow these lies and distortions of the truth to be made public, we can address the resolution of the complaint. I make this my solid commitment, as long as these lies, because they are so egregious, are allowed to be made public, we will refuse to address the resolution of the complaint.