Broadway Self Storage

I have contacted the tenant and moved them into a new unitI have also given them months free rent for being patient while I was out of town dealing with a family emergencyThe tenant seemed happy with the situationOnce the tenant has moved out of Unit the unit will be marked unavailable until I can get P.D.QDoor over to fix the unit

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I should not be responsible for this businesses lost income nor will I lose my deposit because they chose to leave the unit vacantThis owner is a very poor business owner who has had literally no communication with me in regards to this issueI have attached the refund of my deposit agreement for your recordsSeriously? I never asked you to look into the water issue, and fully believe I am at fault for leaving my mattress on the ground and having the “sweating cement” ruin itThis however doesn’t explain the numerous boxes with frozen moisture in top of themI’m not seeking a refund for the thousands of dollars in inventory I lost, I want my deposit backI have a copy of an email stating that your company will in fact refund the TOTAL deposit I paidI never asked you to “look into the issue” or to leave your crappy little storage unit vacantThese are your company problems that I will not pay for, and I am not responsible for fixingAs far as pallets for safe storage being behind he main building? I ask you to physically go to this dump and sift through what you believe to be trash vs a usable palletThis place is a joke, no manager on site and no one to ever return emails or calls Regards, [redacted]

I have responded to the complainant asking them prior to the slanderous review on google to provide evidence of the ruined items and immediately checked the unit that they rentedI found absolutely no evidence of water intrusion of the unitThe complainant did not show me any evidence of ruined
items (everyone has a cell phone with a camera in today's world)The unit has been rented since and there has been zero issues with the unitI waited over a month before renting the unit again for a rain/snow storm to potentially witness any water intrusion into the unit, which resulted in a dry space and loss of a month+ of rent to a potential tenant for fear that the complainant was correctShe was notI believe the complainant stored their mattress on the cement floor and was ignorant to the fact that drastic changes in temperature causes cement to "sweat" resulting in the wicking of water into the unprotected mattressPallets are provided behind the main building. I am seeking not to reward the deposit back to the complainant because of the loss of revenue while looking into the "issue". Thank you,*** S

I have contacted the tenant and moved them into a new unit. I have also given them 2 months free rent for being patient while I was out of town dealing with a family emergency. The tenant seemed happy with the situation. Once the tenant has moved out of Unit 48 the unit will be marked unavailable...

until I can get  P.D.Q. Door over to fix the unit.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I should not be responsible for this businesses lost income nor will I lose my deposit because they chose to leave the unit vacant. This owner is a very poor business owner who has had literally no communication with me in regards to this issue. I have attached the refund of my deposit agreement for your records. Seriously? I never asked you to look into the water issue, and fully believe I am at fault for leaving my mattress on the ground and having the “sweating cement” ruin it. This however doesn’t explain the numerous boxes with frozen moisture in top of them. I’m not seeking a refund for the thousands of dollars in inventory I lost, I want my 79.00 deposit back. I have a copy of an email stating that your company will in fact refund the TOTAL deposit I paid. I never asked you to “look into the issue” or to leave your crappy little storage unit vacant. These are your company problems that I will not pay for, and I am not responsible for fixing. As far as pallets for safe storage being behind he main building? I ask you to physically go to this dump and sift through what you believe to be trash vs a usable pallet. This place is a joke, no manager on site and no one to ever return emails or calls.
Regards,
[redacted]