Broadway Theater Service

[redacted] rented [redacted] on 4-1-Prior to their mothe carpets were cleaned, kitchen and bath vanity cabinets were re-finished, the microwave was new and the verticals were replaced in bedrooms and the patio doorThey signed a mocondition of the house on 4-1-stating everything was cleaned and in working orderWhen they moved-out no cleaning had been done through-out the houseThey also had a dog living at the house to which they signed a Pet Agreement dated 4-1-that stated carpet cleaning would be deducted from the security deposit They were given a copy of the agreement in their mopapers The backyard did need to be re-seeded Mr [redacted] was reimbursed for grass seed on 1-8-in the amount of $check # [redacted] , per his request to do the work The house did come with gardening service Any problems with the yard should have been brought to our attention and we would have taken care of it Mr [redacted] installed a fire pit in the backyard which had to be removed Copies of all paper work have been mailed to Mr [redacted] I feel that all charges are reasonable and justified

We found the shipment in question, and printed the Shipment DetailsIt does show there is carrier protection of $800.00.I called [redacted] at 11:04am, informing him that the ticket is available for him to pick up so he can prove to the Post Office that he indeed paid for carrier coverage.Attached is the details report, Carrier Coverage is underlined.Thank you for bringing this to our attention, we were unaware the customer was having this issue

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

First off there is not a mismanagement of the property. Cherry Blossom has always belonged to StClair Investments and we have always managed it and I am very familiar with the condition of this house. Park Villa collected the rent and handled work orders. I have discussed this move-out with Veronica, the manager of Park Villa Apartments, and at no time were told you would be reimbursed for any and all work doneThat is not and has never been our policyShe does agree with the need for grass seed at the time of move-in. And again refers to the condition of moyou signed stating everything was clean and in working order. The one time payment was approved and paid. No other requests were submitted. I have also gotten more details from the gardener. He was in that back yard on a regular basis and if he had seen gopher mounds he would have taken action. He did not see any signs of gophers, what he did see was the left over items which appear to have been chewed up by your large German Sheppard dog. They had to remove the fire pit and it took wheelbarrows full of dirt to fill the area plus the dig holesThe charges do not have anything to do with the lawn being green or notI have reviewed all paper work and do not feel any additional refund is due

[redacted] rented [redacted] on 4-1-2015. Prior to their move-in the carpets were cleaned, kitchen and bath vanity cabinets were re-finished, the microwave was new and the verticals were replaced in 2 bedrooms and the patio door. They signed a move-in condition of the...

house on 4-1-2015 stating everything was cleaned and in working order. When they moved-out no cleaning had been done through-out the house. They also had a dog living at the house to which they signed a Pet Agreement dated 4-1-15 that stated carpet cleaning would be deducted from the security deposit.  They were given a copy of the agreement in their move-in papers.  The backyard did need to be re-seeded.  Mr. [redacted] was reimbursed for grass seed on 1-8-2016 in the amount of $97.55 check #[redacted], per his request to do the work  The house did come with gardening service.  Any problems with the yard should have been brought to our attention and we would have taken care of it.  Mr. [redacted] installed a fire pit in the backyard which had to be removed.   Copies of all paper work have been mailed to Mr. [redacted].  I feel that all charges are reasonable and justified.

We found the shipment in question, and printed the Shipment Details. It does show there is carrier protection of $800.00.I called [redacted] at 11:04am, informing him that the ticket is available for him to pick up so he can prove to the Post Office that he indeed paid for carrier coverage.Attached...

is the details report, Carrier Coverage is underlined.Thank you for bringing this to our attention, we were unaware the customer was having this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am rejecting this response because:
I do not accept this response by St. Claire because all it does is simply state the obvious. I also want to state the companies neglect of the property before we moved in cannot be overstated. The manager stated (as you also just stated yourselves) the state of the yard when we moved in was not up to standards. (back half of entire yard was 100% dirt) The fact that I signed on the house is different then signing off on the yard. In no areas of the application did it give me the option to sign off on the condition of the yard. NO work was every done on behalf of the gardeners after we moved in, in an attempt to have grass, and the fact that you have stated the yard was over half dirt when we moved in would SHOULD entail to the gardeners work was needing to be done and never was. this is unacceptable and a total mismanagement of my money. I am not in charge of paying for the yard when that curtesy was not done before we moved in. I am in a position that I feel it necessary to consult a lawyer at this point due to the fact that I never signed off on the condition of the yard but strictly the house. St. Claire is doing nothing but stating policy that was not followed at any point of our time living at this address. (monthly visits, clean air filters, etc...)  I feel we have reached an impasse and am very annoyed/disappointed that this could not be handled in a more professional manner. I read the agreement we signed and did read with pets a $200 fee would be charged for carpet cleaning, which is fine because I agreed to it. I do how ever still disagree 100% how the yard $250 is not being refunded and that is what I will be asking for.