Initial Business Response /* (1000, 5, 2014/08/19) */
Dear [redacted],
I apologize for the inconvenience that we may have caused you. I do need more information from you since I do not see your name or number in my customer records. Please give me the name on the plan, your...
vehicle's license plate, the last four digits of your credit card you used, your phone number and your anniversary date. It is in the signed agreement that we are able to cancel the plan at anytime, however I would like to look further into this matter to hope I can resolve this issue for you.
Thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was done either in my name, [redacted] or my spouce's name, [redacted] . Same card ending in [redacted] Lic plate [redacted] The phone number is XXX-XXX-XXXX or XXX-XXX-XXXX. Anniversary date is the 17th of each month. I contend that the cashier encouraged me to apply when I specified that it was for use as an uber. You are welcome to cancel at any time, however as this is a prepaid service I feel I have claim to the value of the unused days.
Final Business Response /* (4000, 9, 2014/09/08) */
Thank you for providing me with your info. The prorated amount from the day of termination (8/5/14) to your next anniversary day (9/17/14) is amounted to $15.36. In this case, we have to respectfully decline your request for refund of $40.00.
I apologize for any confusion with our membership plans, and I would like to offer a free carwash (valued at $29) in a gift card for you. Please provide me with your mailing address and I can have that sent.
Final Consumer Response /* (2000, 18, 2014/10/08) */
Issue has been resolved. Partial restitution has been made by the vendor.
Initial Business Response /* (1000, 5, 2014/03/28) */
We have to respectfully decline Ms. [redacted]'s request for refund. According to her records, Ms. [redacted] has washed her vehicle on March 4th and 14th. With our regular wash priced at $22, this exceeds the amount of her unlimited...
wash membership pricing for the month. As a member since October 2013, she has averaged 3.2 washes per month.
Our carwash is currently remodeling to increase efficiency on our chemical and water usage. Mechanical issues are also being addressed to better serve our customers in the long run. We expect our members to cooperate and understand our situation through their signed contract when becoming a member, and we understand that opportunity cost is detrimental to our business. We are providing a hand wash service until completion of the remodel.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, my membership runs from the 8th of the month to the the following 8th so that the wash on the 4th was from the previous month's charge. Second, I was NEVER oferred a hand wash for my car. The only remedy oferred, after 10 minutes of discussion, was a free washing of my mats next time I came in. I would have been happy to accept a hand wash but that was not oferred on any of the three occasions I stopped in to the carwash while it was closed. Unfortunately, in the case of a monthly membership it is impossible to make good on service for the days that I needed a carwash and was unable to receive it. Those days are gone and I went elsewhere. As a middle ground, I would normally accept a free extension of the 10 days in question but I would be very uncomfortable to go back to this car wash. As you can see the management accepts no responsibility for closures AND falsely represents how they offered to remedy the situation. A middle ground would be to refund me partially for the month. I received exactly one car was during my last billing cycle (which began on March 8). Based on my use, that's worth $12. 48 a wash. As a middle ground I would accept a refund of $27. 45. This doesn't not account for the time and inconvenience I experienced going to the car wash three times over the month when the car wash was closed.
Final Business Response /* (4000, 9, 2014/04/02) */
We do apologize for the inconveniences. Our regular retail price for a wash is $22.00, however we will refund $27.45 in gas credit as requested. Please provide a mailing address to [redacted]. We will send out a card once we have received an email.
Final Consumer Response /* (2000, 11, 2014/04/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/08/19) */
Dear [redacted],
I apologize for the inconvenience that we may have caused you. I do need more information from you since I do not see your name or number in my customer records. Please give me the name on the plan, your...
vehicle's license plate, the last four digits of your credit card you used, your phone number and your anniversary date. It is in the signed agreement that we are able to cancel the plan at anytime, however I would like to look further into this matter to hope I can resolve this issue for you.
Thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was done either in my name, [redacted] or my spouce's name, [redacted] . Same card ending in [redacted] Lic plate [redacted] The phone number is XXX-XXX-XXXX or XXX-XXX-XXXX. Anniversary date is the 17th of each month. I contend that the cashier encouraged me to apply when I specified that it was for use as an uber. You are welcome to cancel at any time, however as this is a prepaid service I feel I have claim to the value of the unused days.
Final Business Response /* (4000, 9, 2014/09/08) */
Thank you for providing me with your info. The prorated amount from the day of termination (8/5/14) to your next anniversary day (9/17/14) is amounted to $15.36. In this case, we have to respectfully decline your request for refund of $40.00.
I apologize for any confusion with our membership plans, and I would like to offer a free carwash (valued at $29) in a gift card for you. Please provide me with your mailing address and I can have that sent.
Final Consumer Response /* (2000, 18, 2014/10/08) */
Issue has been resolved. Partial restitution has been made by the vendor.
Initial Business Response /* (1000, 5, 2014/03/28) */
We have to respectfully decline Ms. [redacted]'s request for refund. According to her records, Ms. [redacted] has washed her vehicle on March 4th and 14th. With our regular wash priced at $22, this exceeds the amount of her unlimited...
wash membership pricing for the month. As a member since October 2013, she has averaged 3.2 washes per month.
Our carwash is currently remodeling to increase efficiency on our chemical and water usage. Mechanical issues are also being addressed to better serve our customers in the long run. We expect our members to cooperate and understand our situation through their signed contract when becoming a member, and we understand that opportunity cost is detrimental to our business. We are providing a hand wash service until completion of the remodel.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, my membership runs from the 8th of the month to the the following 8th so that the wash on the 4th was from the previous month's charge. Second, I was NEVER oferred a hand wash for my car. The only remedy oferred, after 10 minutes of discussion, was a free washing of my mats next time I came in. I would have been happy to accept a hand wash but that was not oferred on any of the three occasions I stopped in to the carwash while it was closed. Unfortunately, in the case of a monthly membership it is impossible to make good on service for the days that I needed a carwash and was unable to receive it. Those days are gone and I went elsewhere. As a middle ground, I would normally accept a free extension of the 10 days in question but I would be very uncomfortable to go back to this car wash. As you can see the management accepts no responsibility for closures AND falsely represents how they offered to remedy the situation. A middle ground would be to refund me partially for the month. I received exactly one car was during my last billing cycle (which began on March 8). Based on my use, that's worth $12. 48 a wash. As a middle ground I would accept a refund of $27. 45. This doesn't not account for the time and inconvenience I experienced going to the car wash three times over the month when the car wash was closed.
Final Business Response /* (4000, 9, 2014/04/02) */
We do apologize for the inconveniences. Our regular retail price for a wash is $22.00, however we will refund $27.45 in gas credit as requested. Please provide a mailing address to [redacted]. We will send out a card once we have received an email.
Final Consumer Response /* (2000, 11, 2014/04/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)