Initial Business Response / [redacted] (1000, 5, 2014/03/28) */ We have to respectfully decline Ms [redacted] 's request for refundAccording to her records, Ms [redacted] has washed her vehicle on March 4th and 14thWith our regular wash priced at $22, this exceeds the amount of her unlimited wash membership pricing for the monthAs a member since October 2013, she has averaged washes per month Our carwash is currently remodeling to increase efficiency on our chemical and water usageMechanical issues are also being addressed to better serve our customers in the long runWe expect our members to cooperate and understand our situation through their signed contract when becoming a member, and we understand that opportunity cost is detrimental to our businessWe are providing a hand wash service until completion of the remodel Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, my membership runs from the 8th of the month to the the following 8th so that the wash on the 4th was from the previous month's chargeSecond, I was NEVER oferred a hand wash for my carThe only remedy oferred, after minutes of discussion, was a free washing of my mats next time I came inI would have been happy to accept a hand wash but that was not oferred on any of the three occasions I stopped in to the carwash while it was closedUnfortunately, in the case of a monthly membership it is impossible to make good on service for the days that I needed a carwash and was unable to receive itThose days are gone and I went elsewhereAs a middle ground, I would normally accept a free extension of the days in question but I would be very uncomfortable to go back to this car washAs you can see the management accepts no responsibility for closures AND falsely represents how they offered to remedy the situationA middle ground would be to refund me partially for the monthI received exactly one car was during my last billing cycle (which began on March 8)Based on my use, that's worth $a washAs a middle ground I would accept a refund of $This doesn't not account for the time and inconvenience I experienced going to the car wash three times over the month when the car wash was closed Final Business Response / [redacted] (4000, 9, 2014/04/02) */ We do apologize for the inconveniencesOur regular retail price for a wash is $22.00, however we will refund $in gas credit as requestedPlease provide a mailing address to [redacted] We will send out a card once we have received an email Final Consumer Response / [redacted] (2000, 11, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/03/28) */ We have to respectfully decline Ms [redacted] 's request for refundAccording to her records, Ms [redacted] has washed her vehicle on March 4th and 14thWith our regular wash priced at $22, this exceeds the amount of her unlimited wash membership pricing for the monthAs a member since October 2013, she has averaged washes per month Our carwash is currently remodeling to increase efficiency on our chemical and water usageMechanical issues are also being addressed to better serve our customers in the long runWe expect our members to cooperate and understand our situation through their signed contract when becoming a member, and we understand that opportunity cost is detrimental to our businessWe are providing a hand wash service until completion of the remodel Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, my membership runs from the 8th of the month to the the following 8th so that the wash on the 4th was from the previous month's chargeSecond, I was NEVER oferred a hand wash for my carThe only remedy oferred, after minutes of discussion, was a free washing of my mats next time I came inI would have been happy to accept a hand wash but that was not oferred on any of the three occasions I stopped in to the carwash while it was closedUnfortunately, in the case of a monthly membership it is impossible to make good on service for the days that I needed a carwash and was unable to receive itThose days are gone and I went elsewhereAs a middle ground, I would normally accept a free extension of the days in question but I would be very uncomfortable to go back to this car washAs you can see the management accepts no responsibility for closures AND falsely represents how they offered to remedy the situationA middle ground would be to refund me partially for the monthI received exactly one car was during my last billing cycle (which began on March 8)Based on my use, that's worth $a washAs a middle ground I would accept a refund of $This doesn't not account for the time and inconvenience I experienced going to the car wash three times over the month when the car wash was closed Final Business Response / [redacted] (4000, 9, 2014/04/02) */ We do apologize for the inconveniencesOur regular retail price for a wash is $22.00, however we will refund $in gas credit as requestedPlease provide a mailing address to [redacted] We will send out a card once we have received an email Final Consumer Response / [redacted] (2000, 11, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)