Broadway.com

On Saturday, April 29, I purchased 4 tickets from Broadway.com for $491.28 to see Here Lies Love for the July 1 matinee performance (order # ***-***) that Broadway.com is going to deliver to me on June 19. On Wednesday, May 3, I realized that I will not be able to attend the performance. I visited the Broadway.com website where it said to email or call them for an exchange or refund, so that is what I did. I did some research and asked them if I could exchange the July 1 matinee performance tickets seats *** for the July 22 matinee performance with available seats *** for the same exact price and one row behind the original seats that I had purchased. I followed Broadway.com's advice and emailed them asking for an exchange, providing them with the new seat location or for any equivalent seats. Broadway.com responded saying, "Unfortunately, the theater's policy is that all tickets are a final sale and not eligible to be exchanged or refunded." After a few back and forth emails, Broadway.com was unwilling to resolve the issue. I was going to accept Broadway.com's answer when I viewed complaints against Broadway.com where the people complaining indicated that the issue was satisfactorily resolved. I realized that may be able to help me.