Broadways Network LLC

Dear *** ***, Thank you for showing trust in us and informing that we did provide you a very satisfying serviceThere had a problem with our servers due to which you were not able to reach usWe are trying to resolve the issue as the main server have crashedThe Technicians are busy in
getting in secured and repairedIn the meantime if you have any complaints , you can always send an email to us at *** and a technician will get in touch with you.We do apologize for the inconvenience. Regards, Customer Service

Dear *** ***,Thank you for bringing this in notice.This is for your information that Broadways Network is a Third party Technical Support Service provider and we do have technicians who are certified technicians and they work as per the information provided by the customerThis is to inform you
that Broadways Network never called you up and as per the complaint that you have written you also agree that the call was transferred to Broadways Network and you agreed to get the issue resolved by Broadways inspite of knowing that we are a Third Party Technical service support provider.Now, the most important thing that as per the information provided by you your friend informed that Broadway Network is a scam and this is to inform you that Broadway Network is not a scam as we do not ask any confidential information like your financial details or credit card numberWe do the work first and provide a day money back guarantee if the issue is not resolvedOver the phone after the technician worked for hrsyou agreed that the system is running fine and then you also agreed for the subscription.Now, this is to also bring in your consideration that every company has got some good reviews and bad reviewsIf you think that you were not satisfied then in that case you should have informed usIf you decide to change your mind then after the work is done you are not willing to pay for the services; in that case what we can do is to cancel the subscription.If there is anything that we can do in order to assist youPlease do let us knowWe will surely help you out with that.Thanks & Regards,Customer Service Escalations

Revdex.com:At this time, I have not been contacted by Broadways Network LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,Yes, I would like to close this case. Broadway
Network has offered to refund $150, if I do, and I consider that to be a reasonable refund.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It is incorrect that the work was completed.  [redacted],the main person with whom I had been speaking, left a message on my cell phone on 6/**/17 indicating that he knew I had problems with Outlook.  I called [redacted] to cancel the contract but the recording was not in intelligible English if it was English.  I will call that same # 7/**/17 to verify cancellation and email them today to cancel.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We do apologize for the inconvenience that you have suffered. This is to let you know that as you have mentioned in the complaint as well as on the phone that you paid through iTunes Card. It was shocking because as per the information that was provided to you when you took the...

subscription, we informed you not to entertain any outbound calls from callers who claim to be from Microsoft, Dell , HP or even Broadways Network. We have also sent the copy of the email to you regarding the same.Please find the contents of the email below :[redacted]Dear Customer, Thank you for being a valued Subscriber of Broadways Network.We have been notified by some of our customers that they have been receiving calls from outbound Telemarketing agents stating that Broadways Network is Out of Business or is shutting down.In case if at any point of time, if you receive any call stating about Broadways Network. Please do not entertain the call and kindly give us a call at ###-###-#### or send us an email to[redacted] Your cooperation is appreciated in order to stop you getting scammed from the outbound Telemarketing calls. Once again, Thank you for being a part of Broadways Network Family. Regards,Accounts Dept.Broadways Network[redacted]You services with us are still there and in case of any further issues please do not hesitate to get in touch with us. Thanks