We shipped the engine with our standard invoice, which we always do, which has our terms and conditions on the back (included) See #3-"Engines are guaranteed against rod knock, cracked block, and excessive smoking for a period of days from the date of purchase Engine accessories are not guaranteed."And #15-"Any modifications to factory specifications voids all warranties"When the engine was returned, Scott went out to inspect it and determined that it had been disassembled contrary to customer's claim.Additionally, this motor had less that 65k miles on it and was removed from a running car We had driven the car ourselves to ensure the engine ran fine We are very sorry for failure of the engine but cannot believe that we delivered an engine prone to failure We are still trying to work out something with the customer but they have subsequently filed suitIt should be noted that this case has been reviewed twice by American Express and both times were prevailed - not found to be at fault
We shipped the engine with our standard invoice, which we always do, which has our terms and conditions on the back (included) See #3-"Engines are guaranteed against rod knock, cracked block, and excessive smoking for a period of days from the date of purchase Engine accessories are not guaranteed."And #15-"Any modifications to factory specifications voids all warranties"When the engine was returned, Scott went out to inspect it and determined that it had been disassembled contrary to customer's claim.Additionally, this motor had less that 65k miles on it and was removed from a running car We had driven the car ourselves to ensure the engine ran fine We are very sorry for failure of the engine but cannot believe that we delivered an engine prone to failure We are still trying to work out something with the customer but they have subsequently filed suitIt should be noted that this case has been reviewed twice by American Express and both times were prevailed - not found to be at fault
We have provided a refund for store credit and the customer has returned and used the credit