Brock Plumbing

My name is Temple W [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers In regards to complaint [redacted] , I do see the order was placed for a black hoodie with black print I am sorry to hear the customer is upset that we stopped production of the item to contact her about this, but we do take this step to avoid dissatisfaction when the item is received We did stop the order during production to make sure the customer was happy with this color combination It is not that we cannot produce the combination, but instead colors online can appear slightly different than in person, due to computer screens, etc, and in the case of black print on a black shirt, the final product makes the print hard to see on the item.In such cases, we contact the customer to make sure they are aware that the end result will be difficult to see based on the color combination chosen I do see the customer has elected to proceed with the color combination, so the order is being produced as ordered If the customer is not happy with the combination, then we can either exchange the item for a different color sweatshirt or the customer can return the item to us for a refund of the product cost As for the shipping, we do advertise shipping estimates online, these are not guarantee dates when the order will be received, but instead they are estimates on when the order can arrive based on the customer’s location and shipping method chosen Our site and the confirmation emails do state that the delivery dates represented are estimates I additionally see that we have upgraded the shipping on the order from Standard to our Premium shipping method to provide faster delivery for the delay with questioning of the color I will upgrade the order to our Express method for the inconvenience, at this time Once the item is received, the customer is welcome to contact us about exchanging the item for a different color sweatshirt or return the item to us for a refund of the product cost The customer will receive a shipping confirmation email with tracking once the order ships out.Please let me know if there are any further steps I need to take, Sincerely, Temple W [redacted] Customer Service Manager NASpreadshirt

Dear [redacted] , My name is Temple W [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers and Spreadshirt partners In regards to complaint [redacted] , it appears that the customer placed their order through Spreadshirt.caWe offer Spreadshirt.ca, so that our Canadian customers are able to purchase in their own currency and therefore charged the price by their Credit Card Company that they see on the website Through the order process, however, we do state in the check out that Customs and Duties may be due upon arrival, as well as the shipping methods for Canada are listed as International shipping methodsAdditionally, these details are listed in the order confirmation email that is sent once the order is placed and the shipping confirmation emailI am sorry to hear the customer did not find these details throughout the checkout and ordering process, as we do try to make customs and duties as clear as possible on our site, so that our International Customers are aware of these, as these fees are not charged by Spreadshirt As an exception, we can refund the shipping costs for this order The refund would post back in the next 3-business daysPlease let me know if there are any further steps I need to take, Sincerely, Temple W [redacted] Customer Service Manager NA Spreadshirt

[Revdex.com: Thank you for your assistance A credit has been processed, and I think the Revdex.com's involvement was imperative in the resolution of this matterI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (issuance of a full credit) is satisfactory to me.Again, I would like to thank to the Revdex.com for their essential assistance with this matter Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see the attached e-mail; I asked that they do what they are NOW willing to do (ONLY BECAUSE I FILED A COMPLAINT WITH THE Revdex.com) Further, please see the attached pictures This is clearly advertisement Now, I am spending hours trying to get my $back! Spreadshirt is not going to refund me my money, my credit card company's dispute process will take weeks This would ALL have been unnecessary if Spreadshirt would have done an even exchange from the get go I even asked them to send me a return label to ship them back the shirt but they did not acknowledge this It would be a lot easier for them to refund me my money IMMEDIATELY; if this is done, I can call the credit card company and cancel the dispute I see they have over complaints with the Revdex.com Why are they still in business??? Regards, [redacted]

Dear [redacted] My name is T [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers In regards to complaint [redacted] , I do see the customer placed an order for an item and had contacted us for a return, as they stated the item received was not what they orderThe order we received from the customer was a brown tshirt with black text When the customer received the order, they contacted saying the order was for a brown tshirt with white text At that time, we offered to reproduce the order for the customer on another color shirt, provide full store credit so the customer could order the design with the white text, or return the item for a refund On 4-5-16, we exchanged the item for an orange shirt The customer then contacted back the same day wanting to receive a refund instead We stopped the exchange and awaited the return of the item I do not see a contact today from the customer, but I do see the return was received and we set the order to be refunded However, during the refund process, it appears that the refund did not properly go through, as the order was paid through [redacted] payments I apologize for this issue and have now processed a full refund for the order at this time We do want our customers to be satisfied and I am sorry to hear the customer did not feel satisfied with their experience, I will look further into the communication to find ways to improve for future customersPlease let me know if there are any further steps I need to take, Sincerely, T [redacted] Customer Service Manager NA Spreadshirt

Dear [redacted] My name is Temple W [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers In regards to complaint [redacted] , the complaint made is based on designs uploaded by a Shop Owner who uses our platform, which is handled through our Design Team and not through Customer ServiceSpreadshirt Incis a provider of an online platform, allowing our customers and partners to customize textiles with their own graphics Shop partners are solely responsible for the designs offered in their shops The partners confirm with the upload of every design that they are in possession of the intellectual property rights for the designThe designs and products are only produced on demand – we carry no stock of inventoryI do see that our design team has looked into Mr [redacted] ’s claims and has provided the following details about the shop owner and removal of the designs in question: The responsible person can be reached via the contact details of their shop: [redacted] [redacted] Spreadshirt has deactivated the designs and products which MrW [redacted] has questioned This means customers will not be able to see the designs any longerSpreadshirt denies all allegations of liability in connection with products and designs found on its site and partner sitesNone of Spreadshirt's statements or actions relating to these products or designs may be construed as an admission of fact or liabilityPlease let me know if there are any further steps I need to take, Sincerely, Temple Customer Service Manager NA Spreadshirt

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Dear *** *** *** My name is Temple *** and I am the Customer Service Manager at Spreadshirt. Today, we received a complaint letter in the mail, complain id ***. The complaint is about the service received for an order. I do apologize if the phone conversation
with our Service Team was unprofessional. I will discuss this matter with the agent who handled the call. We take pride in our customer service and do not want any customer to experience poor service when contacting us. I have checked into the order and see that while the design was created by you, it also contained *** *** ears, which are trademarked by *** and therefore cannot be printed. Additionally, the order was placed on the 27th and only caught for copyright this morning, so our Service team would have called to inform you of the problem with producing your order. However all contacts of this manner and other problems with order fulfillment are handled in the order they are received, so your order would have been in queue for contact this morning as wellI do apologize that we were not able to fulfill your order and for the service experience you have receivedI do not like to hear of such negative experiences and will investigate this further and discuss the matter with the employee in questionPlease let me know if there is anything else I may assist you withSincerely, Temple *** Customer Service Manager NA Spreadshirt

Hello, My name is Temple W*** and I am the Customer Service Manager at Spreadshirt. We take every measure to deliver high quality service to our customers. In regards to complaint ***, we do offer a Canadian domain for our website, so that Canadian customers can purchase
in their own currency. However, we do state that orders are produced and shipped from the US and the shipping methods offered are called International ShippingWe are sorry to hear that these details were not seen, but we do notify customers using our Canadian website that orders are shipped from the US. We have these details in the checkout when a customer selects Canada as their shipping country. Additionally, the available shipping methods offered to Canadian address are called International Standard and International Premium, see checkout_ca for the checkout process out ling these details. Further, we also state in our Confirmation email, sent once an order is placed, and our Shipping confirmation email, sent once the order is shipped, that customs and duties may be due upon arrival and are not charged by us I do see that the customer has contacted us about his order and the additional custom fees due upon arrival and that we have processed a refund of $CAD back to the customer’s credit card, for his inconvenience. I have changed the refund amount to $CAD, which is the cost paid to ship the order through the International Premium method the customer selected. Unfortunately, customs and duties paid on orders are not payments made to Spreadshirt, as they are paid to the government collecting and charging the feesPlease let me know if there are any further steps I need to take, Sincerely, Temple W*** Customer Service Manager NA Spreadshirt

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, under certain terms and conditionsAs the Revdex.com is aware, copies of cease and desist letters were provided to Spreadshirt along with notifying them of the infringement on my Trademark Mob Candy, legally registered with the United States Patent and Trademark Office Serial No***All of which were ignored by Spreadshirt, receiving no responseIt was not until at the advice of my attorney *** ** ***, asking that I submit a complaint to the Revdex.com against Spreadshirt did they respondIt is our information they are in business with Ms*** * *** ***, individuals who have been warned not to continue to sell items, including clothing with the name Mob Candy that have been ignored by both Spreadshirt and ***Businesses such as Spreadshirt need not be in the market place if they are to ignore not only my requests but my attorney's as well to cease and desist from the sale of Mob Candy clothing. We will agree to accept Spreadshirt's reply to the Revdex.com if they agree to no longer provide clothing or any other items in violation of my Trademark to *** * *** *** or any other distributor in the market placeI would like to thank the Revdex.com for all of their help concerning this matter as I greatly appreciate itThank you.Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank You for your speedy service and response
Regards,
*** ***

[Revdex.com:
Thank you for your assistance.  A credit has been processed, and I think the Revdex.com's involvement was imperative in the resolution of this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (issuance of a full credit) is satisfactory to me.Again, I would like to thank to the Revdex.com for their essential assistance with this matter.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the attached e-mail; I asked that they do...

what they are NOW willing to do (ONLY BECAUSE I FILED A COMPLAINT WITH THE Revdex.com). 
Further, please see the attached pictures.  This is clearly  false advertisement. 
Now, I am spending hours trying to get my $23.97 back!  Spreadshirt is not going to refund me my money, my credit card company's dispute process will take weeks.  This would ALL have been unnecessary if Spreadshirt would have done an even exchange from the get go.  I even asked them to send me a return label to ship them back the shirt but they did not acknowledge this.
It would be a lot easier for them to refund me my money IMMEDIATELY; if this is done, I can call the credit card company and cancel the dispute.  
I see they have over 35 complaints with the Revdex.com.  Why are they still in business???
Regards,[redacted]

Dear [redacted] My name is T[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], I do see the customer placed an order for an item and had contacted us for a return, as they...

stated the item received was not what they order. The order we received from the customer was a brown tshirt with black text.  When the customer received the order, they contacted saying the order was for a brown tshirt with white text.  At that time, we offered to reproduce the order for the customer on another color shirt, provide full store credit so the customer could order the design with the white text, or return the item for a refund.  On 4-5-16, we exchanged the item for an orange shirt.  The customer then contacted back the same day wanting to receive a refund instead.  We stopped the exchange and awaited the return of the item.  I do not see a contact today from the customer, but I do see the return was received and we set the order to be refunded.  However, during the refund process, it appears that the refund did not properly go through, as the order was paid through [redacted] payments.  I apologize for this issue and have now processed a full refund for the order at this time.  We do want our customers to be satisfied and I am sorry to hear the customer did not feel satisfied with their experience, I will look further into the communication to find ways to improve for future customers. Please let me know if there are any further steps I need to take, Sincerely, T[redacted] Customer Service Manager NA Spreadshirt

Spreadshirt, Inc1572 Roseytown Rd.Greensburg, PA 15601  Revdex.com of Western Pennslyvania[redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220Dear [redacted],   My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high...

quality service to our customers.  In regards to complaint [redacted], we were contacted by the customer through email and phone; however, by the time her email was answered, the order was already in production.  Once an order is placed, there is a short time before it enters production, as we try to produce and ship all orders within 1-2 business days.  The customer emailed and received an autoresponder to her email, advising if the order needed changed, then it should be cancelled online by the customer and replaced with the correct details.  Once an order enters production, it is amongst thousands of other orders and is in paper format through production and shipping, so changes to the product or shipping details is not readily possible.  In some cases, we are able to reach out to our Production team to locate the order before it is shipped; however this is not a guarantee.  If the Production team is able to locate the order, then we can make changes, otherwise, it will ship as it was ordered.  Once the customer’s email was answered, as we do answer emails in the order they are received, then we alerted our Production Team to the desired changes.  After responding to the email, the customer additionally called our service line about the change.  Since the order was in production, we did advise it was an attempt.  Unfortunately, we were not able to change the order and it was shipped with the address the customer entered at the time of ordering.  Since the address entered for the order is incorrect, the order will return back to us, at which time we can reship it to the correct address or provide the customer a refund for the order.  The customer can replace the order with the correct address and once we receive this order back, we can then refund it and for the inconvenience we can provide a full refund of the order, including the shipping costs. Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted] Customer Service Manager NA Spreadshirt

Dear [redacted] My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], the complaint made is based on designs uploaded by a Shop Owner who uses our...

platform, which is handled through our Design Team and not through Customer Service. Spreadshirt Inc. is a provider of an online platform, allowing our customers and partners to customize textiles with their own graphics.  Shop partners are solely responsible for the designs offered in their shops.  The partners confirm with the upload of every design that they are in possession of the intellectual property rights for the design. The designs and products are only produced on demand – we carry no stock of inventory. I do see that our design team has looked into Mr. [redacted]’s claims and has provided the following details about the shop owner and removal of the designs in question: The responsible person can be reached via the contact details of their shop:  [redacted] Spreadshirt has deactivated the designs and products which Mr. W[redacted] has questioned.  This means customers will not be able to see the designs any longer. Spreadshirt denies all allegations of liability in connection with products and designs found on its site and partner sites. None of Spreadshirt's statements or actions relating to these products or designs may be construed as an admission of fact or liability. Please let me know if there are any further steps I need to take, Sincerely, Temple Customer Service Manager NA Spreadshirt

My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers.  In regards to complaint [redacted], I do see the order was placed for a black hoodie with black print.  I am sorry to hear the...

customer is upset that we stopped production of the item to contact her about this, but we do take this step to avoid dissatisfaction when the item is received.  We did stop the order during production to make sure the customer was happy with this color combination.  It is not that we cannot produce the combination, but instead colors online can appear slightly different than in person, due to computer screens, etc, and in the case of black print on a black shirt, the final product makes the print hard to see on the item.In such cases, we contact the customer to make sure they are aware that the end result will be difficult to see based on the color combination chosen.  I do see the customer has elected to proceed with the color combination, so the order is being produced as ordered.  If the customer is not happy with the combination, then we can either exchange the item for a different color sweatshirt or the customer can return the item to us for a refund of the product cost.  As for the shipping, we do advertise shipping estimates online, these are not guarantee dates when the order will be received, but instead they are estimates on when the order can arrive based on the customer’s location and shipping method chosen.  Our site and the confirmation emails do state that the delivery dates represented are estimates.  I additionally see that we have upgraded the shipping on the order from Standard to our Premium shipping method to provide faster delivery for the delay with questioning of the color.  I will upgrade the order to our Express method for the inconvenience, at this time.  Once the item is received, the customer is welcome to contact us about exchanging the item for a different color sweatshirt or return the item to us for a refund of the product cost.  The customer will receive a shipping confirmation email with tracking once the order ships out.Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted]Customer Service Manager NASpreadshirt

Dear [redacted], My name is Temple W[redacted] and I am the Customer Service Manager at Spreadshirt.  We take every measure to deliver high quality service to our customers and Spreadshirt partners.  In regards to complaint [redacted], it appears that the customer placed their order...

through Spreadshirt.ca. We offer Spreadshirt.ca, so that our Canadian customers are able to purchase in their own currency and therefore charged the price by their Credit Card Company that they see on the website.  Through the order process, however, we do state in the check out that Customs and Duties may be due upon arrival, as well as the shipping methods for Canada are listed as International shipping methods. Additionally, these details are listed in the order confirmation email that is sent once the order is placed and the shipping confirmation email. I am sorry to hear the customer did not find these details throughout the checkout and ordering process, as we do try to make customs and duties as clear as possible on our site, so that our International Customers are aware of these, as these fees are not charged by Spreadshirt.  As an exception, we can refund the shipping costs for this order.  The refund would post back in the next 3-5 business days. Please let me know if there are any further steps I need to take, Sincerely, Temple W[redacted] Customer Service Manager NA Spreadshirt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted]
Thank you for the details for the customer's reply.We had not responded to the options of a return label, since the customer had stated they filed a charge back.  Additionally, we asked the customer if they had done so before we would have proceeded further with other options.  If the customer would have replied back that a charge back was not filed, then the options provided here would have also been provided to the customer through email. Typically, if a charge back is filed, we will not process a refund, as we would then be lose the funds twice for one order.  However, since the customer states they will cancel this charge back, we will, in good faith, process a refund for the order. It should appear back on the card used to place the order within 3-5 business days.Sincerely,[redacted]
Customer Service Manager NA[redacted]