Brockes Tire and Auto

November 23, 2016   Revdex.com Serving Easter Missouri and Southern Illinois 211 N Broadway, Suite 2060 St. Louis, MO 63102   Re:  Revdex.com Complaint ID: [redacted])     Dear Dispute Resolution Department   On November 14, 2016, a customer came in and...

requested a tire change and balance on his 99 Mitsubishi Montero.  The customer brought a tire with him to be changed out with the blown-out tire which was originally on the passenger side, rear axle.  The passenger rear tire was changed out with the tire the customer brought in instead of the blown-out tire which was in the back of the vehicle. The customer returned and indicated we had switched out the wrong tire.  He wanted the blown-out tire that was in the back of his vehicle changed out, not the passenger rear tire.  The vehicle was pulled back in and two tire service technicians examined the tires and consulted with the Tire Service Manager.  It was determined that the tire taken off the passenger rear wheel was run flat and it would have been unsafe for the tire to be mounted back on a wheel.  The customer was shown the tire and informed that the good tire was put on the vehicle for safety reasons.  The customer was given his keys and he left. When a tire is run flat there is dust and debris inside the tire and causes internal structural damage.  This type of damage can only be caused by driving on a flat tire, not by dismounting or mounting a tire on a wheel.   Regards,         [redacted], Owner Brockes Tire and Auto, LLC [redacted]@gmail.com